How To Deal With Difficult People

DON'T LET PROBLEM PEOPLE GET TO YOU!
Whether it's a manager who keeps moving the goal posts, anuncooperative colleague, negative friend, or critical familymember, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, becomedefensive or attack. But there are smarter moves to make whendealing with difficult people. This book explains how to cope witha range of situations with difficult people and to focus on whatyou can change.
This book will help you to:
* Understand what makes difficult people tick and how best tohandle them
* Learn ways to confidently stand up to others and resist theurge to attack back
* Develop strategies to calmly navigate emotionally-chargedsituations
* Deal with all kinds of difficult people - hostile,manipulative and the impossible
* Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? Howto Deal With Difficult People arms you with all the tools andtactics you need to handle all kinds of people - to make yourlife less stressful and a great deal easier.