
How To Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
Gill Hasson(Author)
Capstone Publishing Ltd
Published on 21. November 2014
Book
Paperback/Softback
208 pages
978-0-85708-567-2 (ISBN)
Article exhausted; check for reprint
Description
DON'T LET PROBLEM PEOPLE GET TO YOU!
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
* Understand what makes difficult people tick and how best to handle them
* Learn ways to confidently stand up to others and resist the urge to attack back
* Develop strategies to calmly navigate emotionally-charged situations
* Deal with all kinds of difficult people - hostile, manipulative and the impossible
* Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
* Understand what makes difficult people tick and how best to handle them
* Learn ways to confidently stand up to others and resist the urge to attack back
* Develop strategies to calmly navigate emotionally-charged situations
* Deal with all kinds of difficult people - hostile, manipulative and the impossible
* Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.
Reviews / Votes
"Everything Hasson writes about is practical and easy to understand, making it ideal for anybody... who sometimes finds it hard to talk to people" (PA Life, February 2015)More details
Edition
1. Auflage
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
John Wiley and Sons Ltd
Dimensions
Height: 21.6 cm
Width: 13.8 cm
Thickness: 1.7 cm
Weight
276 gr
ISBN-13
978-0-85708-567-2 (9780857085672)
Schweitzer Classification
Other editions
New editions

Gill Hasson
How to Deal with Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
Book
04/2025
2nd Edition
Capstone Publishing Ltd
€16.50
Available immediately
Additional editions

Gill Hasson
How To Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
E-Book
10/2014
Capstone
€11.99
Available for download

Gill Hasson
How To Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
E-Book
10/2014
Capstone
€11.99
Available for download
Person
Gill Hasson has 20 years' experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling 'Mindfulness', 'Mindfulness Pocketbook', 'Emotional Intelligence' 'Positive Thinking' the Sunday Times bestseller 'How to Deal with 'Difficult People', plus other books on the subjects of resilience, communication skills and assertiveness.
Gill also writes books for children. She's written 8 books in the 'We Can Cope' series, including 'Put Your Worries Away.'
You can contact Gill by email at gillhasson@btinternet.com.
Gill also writes books for children. She's written 8 books in the 'We Can Cope' series, including 'Put Your Worries Away.'
You can contact Gill by email at gillhasson@btinternet.com.
Content
Introduction vii
Part One Dealing With Difficult People 1
1 Difficult People and Their Difficult Behaviour 3
2 Is It You? 17
3 Communicating With Difficult People 45
4 Standing Up to Difficult People 67
Part Two Putting It Into Practice 91
5 Dealing With Direct Hostility 93
6 Dealing With Indirect Hostility 117
7 Dealing With Passive People 143
Part Three When All Else Fails 161
8 Dealing With Impossible People 163
Conclusion 185
About the Author 189
Acknowledgements 191
Index 193
Part One Dealing With Difficult People 1
1 Difficult People and Their Difficult Behaviour 3
2 Is It You? 17
3 Communicating With Difficult People 45
4 Standing Up to Difficult People 67
Part Two Putting It Into Practice 91
5 Dealing With Direct Hostility 93
6 Dealing With Indirect Hostility 117
7 Dealing With Passive People 143
Part Three When All Else Fails 161
8 Dealing With Impossible People 163
Conclusion 185
About the Author 189
Acknowledgements 191
Index 193