
How to Deal with Difficult People
Description
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Don't let problem people get to you!
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response may be to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle them
- Learn ways to confidently stand up to others and resist the urge to attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people - hostile, manipulative and the impossible
- Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? This second edition of How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.
Gill Hasson is a bestselling author and careers coach with over 25 years' experience in the areas of personal and career development. She's a freelance tutor and teacher in mental health issues and delivers training for adult education organisations, voluntary and business organisations, and the public sector.
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Other editions
Additional editions

Previous edition

Content
- Cover
- Title Page
- Copyright Page
- Contents
- Introduction
- Part 1 Dealing With Difficult People
- Chapter 1 Difficult People and Their Difficult Behaviour
- Openly hostile, aggressive behaviour
- Disguised hostility: Passive aggressive behaviour
- Passive behaviour
- Difficult people and difficult behaviour
- Chapter 2 Is It You?
- Resigned, accepting responses
- Indirectly confrontational, hostile responses
- Direct, confrontational, hostile responses
- Blaming other people
- Is it you?
- Expectations, values and rights
- Positive expectations
- Begin again: Change how you respond to other people
- Your personal rights
- The role of self-esteem and confidence
- Building courage and confidence
- Chapter 3 Communicating With Difficult People
- Active listening
- Minimal encouragers
- Reflective listening
- Ask questions
- Questions about feelings
- Identify and learn from good listeners
- Non-verbal communication
- Talking to difficult people
- Chapter 4 Standing Up to Difficult People
- How to be assertive
- Building the confidence to be more assertive
- Choosing how to respond
- Part 2 Putting It Into Practice
- Chapter 5 Dealing With Direct Hostility
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- Use tact and strength
- Chapter 6 Dealing With Indirect Hostility
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- Recognize the warning signs
- The difficulty
- Is it you?
- Your aim
- What to do and say
- Refuse to engage
- Chapter 7 Dealing With Passive People
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- The difficulty
- Is it you?
- Your aim
- What to do and say
- Get them to participate and contribute
- Part 3 When All Else Fails
- Chapter 8 Dealing With Impossible People
- Critical, impossible-to-please impossible people
- Persistently negative impossible people
- Drama queens
- Self-centred impossible people
- Bullies
- Is it you?
- How to deal with impossible people
- Let them go and move on by focusing on what you have to gain
- Impossible people
- Chapter 9 Speaking Up and Standing Up for Other People: Being an Active Bystander
- Is it you?
- Being an active bystander: Five ways to safely intervene
- Conclusion
- About the Author
- Acknowledgements
- Index
- EULA
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