Mastering Communication
5th Edition
Published on 16. July 2009
Book
Paperback/Softback
496 pages
978-0-230-21692-1 (ISBN)
Description
This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.
Reviews / Votes
'The author's style of writing is, easy to read and friendly without being patronising. It is true to say that many of my students originally believe they know how to communicate. Much of the content of this book, causes them to re-evaluate their own abilities.' - Richard Kunc, Bradford School of Business and Law, Bradford College, UK 'This text's strength is the range of communication it covers - it is comprehensive and shows a regard for the finer points.' - Sue Hutchings, School of Health and Social Care, Oxford Brookes University, UKMore details
Series
Edition
5th ed. 2009
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Target group
College/higher education
Dimensions
Height: 23.4 cm
Width: 15.6 cm
Weight
759 gr
ISBN-13
978-0-230-21692-1 (9780230216921)
DOI
10.1007/978-0-230-36574-2
Schweitzer Classification
Other editions
Additional editions
Nicki Stanton
Mastering Communication
E-Book
07/2009
5th Edition
Bloomsbury Academic
€38.49
Available for download
Previous edition
Nicki Stanton
Mastering Communication
Book
03/2004
4th Edition
Palgrave MacMillan
€42.27
Article exhausted; check for reprint
Person
NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.
Content
Preface.- Introduction.- Acknowledgements.- The Process of Communication.- Speaking Effectively.- Listening.- Human Interaction and Non-Verbal Communication.- Telephone, Voicemail and Mobile.- Interviewing.- Being Interviewed for a Job.- Communicating in Groups.- Running and Taking Part in Meetings.- Giving a Talk or Presentation.- Using Visual Aids.- Faster Reading.- Better Reading.- Writing/Emailing Business Letters.- Applying for a Job by Post or Email.- Writing/Emailing Reports.- Emails Notes or 'Memos', Messages, Attachments, Forms and Questionnaires.- Visual Communication.- Getting to Grips with Grammar.- Common Problems with English.- Appendices.- A Final Word.- Bibliography.- Answers to Exercises.- Index.