Training in Interpersonal Skills: TIPS for Managing People at Work
Description
For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in
Training in Interpersonal Skills
, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.
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Persons
Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer .
Content
- 1. Skills: An Introduction
- 2. Self-Awareness: A Point of Departure
- 3. Self-Management: Clarifying Values, Setting Goals, and Planning
- 4. Applying Emotional Intelligence
- 5. Sending Interpersonal Messages
- 6. Listening and Reading Nonverbal Messages
- 7. Providing Feedback
- 8. Communicating Across Cultures
- 9. Goal Setting
- 10. Coaching, Counseling, and Mentoring
- 11. Empowering People Through Delegation
- 12. Politicking
- 13. Applying Leadership Style
- 14. Managing Change
- 15. Facilitating Teamwork
- 16. Valuing Diversity
- 17. Ethical Decision Making
- 18. Creative Problem Solving
- 19. Resolving Conflicts
- 20. Persuading
- 21. Negotiating