
The New Successful Large Account Management
How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
Kogan Page Ltd (Publisher)
3rd Edition
Published on 3. June 2011
Book
Paperback/Softback
192 pages
978-0-7494-6290-1 (ISBN)
Description
Whatever a company's sales revenue, chances are that a majority comes from a few crucial accounts.
The New Successful Large Account Management
, ideal for sales directors, managers and executives, shows businesses how to protect and develop those critical accounts they can't afford to lose. Based on the proven Miller Heiman Large Account Management Process, which is used successfully by some of the world's largest companies, it is crammed with examples of real success stories and proven strategies to keep customers coming back. By following the clearly defined and dynamic approach to the account planning process, readers will close more business and introduce winning sales systems into their organization.
More details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
College/higher education
Edition type
Revised edition
Product notice
Paperback (trade)
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 11 mm
Weight
304 gr
ISBN-13
978-0-7494-6290-1 (9780749462901)
Schweitzer Classification
Other editions
Previous edition

Robert B. Miller | Stephen E. Heiman | Tad Tuleja
The New Successful Large Account Management
How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
Book
11/2005
3rd Edition
Kogan Page Ltd
€47.91
Article exhausted; check for reprint
Persons
Author
Robert B Miller is co-founder of Miller-Williams Inc., which has developed patented research methods that provide accurate measurements of how customers think and behave. Their clients include blue-chip companies such as ARAMARK, Coors, General Motors, Rockwell Automation, Sabre and Sikorsky Aircraft. Miller is one of the original co-founders of Miller-Heiman and also co-author of the best-selling The New Strategic Selling.
ISNI: 0000 0001 2095 7297
ISNI: 0000 0001 2095 7297
Stephen E Heiman has worked in sales development for over 30 years. In the 1970s, as an IBM national account salesman, he increased sales by over 35 per cent and was in the top 5 per cent for total sales and percentage quota. He continued his success at Kepner-Tregoe as Director of Marketing and at North American Van Lines where, in four years as executive vice president, he increased sales and profits by 36 per cent.
In 1978 Stephen E Heiman joined partner Robert B Miller in the company that became Miller Heiman, Inc. Heiman retired in 1988 as MHI president and CEO; he then served as the company's chairman of the board.
ISNI: 0000 0001 1769 8669
ISNI: 0000 0001 1769 8669
Tad Tuleja is staff writer at Miller Heiman Inc, and has co-written five MHI books, including the original Strategic Selling (published by Kogan Page). Among his nearly 30 other books is Beyond the Bottom Line, a study of business ethics.
From 1987 to 1991, Tad Tuleja directed the School of Management writing programme at the University of Massachusetts at Amherst. He has also completed a PhD in anthropology at the University of Austin.
ISNI: 0000 0001 2146 3301
ISNI: 0000 0001 2146 3301
Content
-
- Chapter - 00: Introduction: Back to growth;
- Section - ONE: Basic Principles;
-
- Chapter - 01: The new landscape of account management: eight lessons;
- Chapter - 02: Selecting the Large Account;
- Chapter - 03: A real-world example;
- Section - TWO: Situation Appraisal;
-
- Chapter - 04: The Buy-Sell Hierarchy;
- Chapter - 05: Preparing the ground;
- Chapter - 06: Strategic Players;
- Chapter - 07: The Account's Trends and Opportunities;
- Chapter - 08: Your Strengths and Vulnerabilities;
- Chapter - 09: Situation Appraisal summary;
- Section - THREE: Strategic Analysis;
-
- Chapter - 10: Charter Statement;
- Chapter - 11: Goals;
- Chapter - 12: Focus Investments;
- Chapter - 13: Stop Investments;
- Chapter - 14: Revenue Targets;
- Chapter - 15: Pre-Action Overview;
- Section - FOUR: Execution;
-
- Chapter - 16: Actioning the strategy;
- Chapter - 17: Ninety-Day Review;
- Chapter - 18: The LAMPĀ® advantage