Human Resource Management in the Hospitality Industry
1st Edition
Published on 27. March 1996
Book
Hardback
352 pages
978-0-471-11056-9 (ISBN)
Description
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
More details
Persons
Frank M. Go is the author of Human Resource Management in the Hospitality Industry, published by Wiley.
Content
Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.