Simulation Student CD for Professional Front Office Management (FOMS)
Published on 18. February 2009
Software
CD-ROM
978-0-13-135231-5 (ISBN)
Description
For courses in Hotel Operations, Front Office Management, Revenue Management, Hotel Sales and Marketing, Hospitality Management Information Systems, and Managerial Accounting in the Hospitality Industry.
A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience.
Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms
A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience.
Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 137 mm
Width: 189 mm
Thickness: 14 mm
Weight
91 gr
ISBN-13
978-0-13-135231-5 (9780131352315)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David K. Hayes | Allisha A. Miller
Front Office Management Simulation Access Card
Software
09/2010
2nd Edition
Pearson
€29.30
Article is exhausted; no reprint
Content
I. Revenue Management
Lesson 1: Main Enter Occupancy Forecast Data
Lesson 1: Advanced Estimate Future Rooms Revenue
Lesson 2: Main Manage Group Block Data
Lesson 2: Advanced Modify ADR Estimates
II. Reservation Management
Lesson 3: Main Make Individual Room Reservations
Lesson 3: Advanced Modify Individual Room Reservations
Lesson 4: Main Make Group "Master" Reservations
Lesson 4: Advanced Modify Group "Master" Reservations
Lesson 5: Main Learn Revenue Management Principles
Lesson 5: Advanced Determine Room Rates to Be Charged
III. Guest Stay Information
Lesson 6: Main Update Room Status Reports
Lesson 6: Advanced Schedule Room Attendants
Lesson 7: Main Assign Guests to Specific Rooms
Lesson 7: Advanced Make Alternate Room Assignments
IV. Guest Departure and Payment
Lesson 8: Main Post Folio Charges
Lesson 8: Advanced Adjust Folio Charges
Lesson 9: Main Split Charges and Close Folios
Lesson 9: Advanced Manage Guest Payment Disputes
V. Accounting and Financial Summaries
Lesson 10: Main Balance and Close Out a Shift
Lesson 10: Advanced Balance a Full Day's Shift Reports
Lesson 11: Main Reconcile a Guest Ledger
Lesson 11: Advanced Reconcile a City Ledger
Lesson 12: Main Complete a Manager's Daily
Lesson 12: Advanced Assess Competitive Set Data
Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms
Lesson 1: Main Enter Occupancy Forecast Data
Lesson 1: Advanced Estimate Future Rooms Revenue
Lesson 2: Main Manage Group Block Data
Lesson 2: Advanced Modify ADR Estimates
II. Reservation Management
Lesson 3: Main Make Individual Room Reservations
Lesson 3: Advanced Modify Individual Room Reservations
Lesson 4: Main Make Group "Master" Reservations
Lesson 4: Advanced Modify Group "Master" Reservations
Lesson 5: Main Learn Revenue Management Principles
Lesson 5: Advanced Determine Room Rates to Be Charged
III. Guest Stay Information
Lesson 6: Main Update Room Status Reports
Lesson 6: Advanced Schedule Room Attendants
Lesson 7: Main Assign Guests to Specific Rooms
Lesson 7: Advanced Make Alternate Room Assignments
IV. Guest Departure and Payment
Lesson 8: Main Post Folio Charges
Lesson 8: Advanced Adjust Folio Charges
Lesson 9: Main Split Charges and Close Folios
Lesson 9: Advanced Manage Guest Payment Disputes
V. Accounting and Financial Summaries
Lesson 10: Main Balance and Close Out a Shift
Lesson 10: Advanced Balance a Full Day's Shift Reports
Lesson 11: Main Reconcile a Guest Ledger
Lesson 11: Advanced Reconcile a City Ledger
Lesson 12: Main Complete a Manager's Daily
Lesson 12: Advanced Assess Competitive Set Data
Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms