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Your search for W. Earl Sasser

  1. Cover: The Value Profit Chain - Free Press
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    The Value Profit Chain
    Treat Employees Like Customers and Customers Like
    05/2010
    1st EDN1st Edition
    Free Press
    9781439136126 (ISBN)
    E-Book
    ePUB
    Other editions
    €15.81
    Available for download
  2. Cover: Service Profit Chain - Free Press
    W. Earl Sasser | Leonard A. Schlesinger | James L. Heskett
    Service Profit Chain
    04/1997
    Free Press
    9781439108307 (ISBN)
    E-Book
    ePUB
    Other editions
    €16.80
    Available for download
  3. Cover: The Ownership Quotient - Harvard Business Review Press
    James L. Heskett | W. Earl Sasser | Joe Wheeler
    The Ownership Quotient
    Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
    11/2008
    Harvard Business Review Press
    9781422110232 (ISBN)
    Book
    Hardback
    €33.00
    Article not available at the moment
  4. Cover: The Value Profit Chain - The Free Press
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    The Value Profit Chain
    Treat Employees Like Customers and Customers Like Employees
    08/2014
    The Free Press
    9781476799988 (ISBN)
    Book
    Paperback/Softback
    Other editions
    €24.80
    Shipment within 10-20 days
  5. Cover: What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms - Berrett-Koehler
    James Heskett | W. Earl Sasser
    What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
    Creating Breakthroughs in Service Firms
    09/2015
    Berrett-Koehler
    9781626565845 (ISBN)
    Book
    Hardback
    Other editions
    €33.00
    Shipment within 3-4 weeks
  6. Cover: What Great Service Leaders Know and Do - READHOWYOUWANT
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    What Great Service Leaders Know and Do
    Creating Breakthroughs in Service Firms (16pt Large Print Edition)
    09/2015
    READHOWYOUWANT
    9780369312655 (ISBN)
    Book
    Paperback/Softback
    €57.71
    No shipping information available
  7. Cover: The Value Profit Chain - Free Press
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    The Value Profit Chain
    Treat Employees Like Customers and Customers Like Employees
    06/2003
    Free Press
    9780743225694 (ISBN)
    Book
    Hardback
    €50.95
    Article not available
  8. This image is currently not available.
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    What Great Service Leaders Know and Do
    Creating Breakthroughs in Service Firms
    09/2015
    Ascent Audio
    9798228713383 (ISBN)
    Audio
    CD-Audio
    €60.92
    Shipment within 3-4 weeks
  9. This image is currently not available.
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    What Great Service Leaders Know and Do
    Creating Breakthroughs in Service Firms
    09/2015
    Ascent Audio
    9798228713390 (ISBN)
    Audio
    CD-Audio
    €67.01
    Shipment within 3-4 weeks
  10. This image is currently not available.
    James L. Heskett | W. Earl Sasser | Leonard A. Schlesinger
    What Great Service Leaders Know and Do
    Creating Breakthroughs in Service Firms
    09/2015
    Berrett-Koehler Publishers
    9781626567443 (ISBN)
    Other
    Undefined
    Other editions
    €54.73
    Not available
  11. Cover: What Great Service Leaders Know and Do - Berrett-Koehler on Dreamscape Audio
    James Heskett | W. Earl Sasser | Leonard A. Schleisinger
    What Great Service Leaders Know and Do
    Creating Breakthroughs in Service Firms
    09/2015
    Berrett-Koehler on Dreamscape Audio
    9781681419664 (ISBN)
    Audio
    CD-Audio
    €28.50
    No shipping information available
  12. This image is currently not available.
    W. Earl Sasser | J. L. Heskett
    Cambios Creativos En Servicios
    09/1999
    Diaz de Santos
    9788479780791 (ISBN)
    Book
    Paperback/Softback
    €99.80
    No shipping information available
  13. Cover: The Service Profit Chain - The Free Press
    W. Earl Sasser | Leonard A. Schlesinger | James L. Heskett
    The Service Profit Chain
    How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
    06/1997
    The Free Press
    9780684832562 (ISBN)
    Book
    Hardback
    Other editions
    €30.50
    No shipping information available
  14. This image is currently not available.
    W. Earl Sasser | Christopher W.L. Hart | James L. Heskett
    The Service Management Course
    Cases and Readings
    06/1991
    The Free Press
    9780029140918 (ISBN)
    Book
    Hardback
    €64.51
    Article not available
  15. This image is currently not available.
    W. Earl Sasser | etc.
    Cases in Operations Management
    Analysis and Action
    01/1982
    McGraw-Hill Inc.,US
    9780256029031 (ISBN)
    Book
    Paperback/Softback
    €37.08
    Exhausted; no reprint
  16. This image is currently not available.
    W. Earl Sasser | etc.
    Management of Service Operations
    Text, Cases and Readings
    05/1978
    Allyn & Bacon
    9780205061044 (ISBN)
    Book
    Hardback
    €62.40
    Exhausted; no reprint
  17. This image is currently not available.
    D.Daryl Wyckoff | W. Earl Sasser
    United States Lodging Industry
    11/1981
    Lexington Books
    9780669028195 (ISBN)
    Book
    Hardback
    €47.24
    Exhausted; no reprint
  18. This image is currently not available.
    D.Daryl Wyckoff | W. Earl Sasser
    Chain Restaurant Industry
    01/1979
    Great Source Education Group
    9780669014402 (ISBN)
    Book
    Hardback
    €45.07
    Exhausted; no reprint