
Smart Services Summit
Description
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The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.
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Persons
Jürg Meierhofer holds a Ph.D. from ETH Zurich and Executive M.B.A. from the University of Fribourg (Switzerland). He is Head of the Smart Services group of the data innovation alliance, Industry 4.0 Coordinator at Zurich University of Applied Sciences (ZHAW), and Board Member of the Swiss Customer Service Association (SKDV). The optimization and design of Smart Services are the red thread through his activities in various industries, and he is director of studies for continuing education in the field of Smart Service Engineering and Industry 4.0.
Utpal Mangla is Vice President and Senior Partner in IBM Global Business Services (GBS). He is Global Leader of IBM's Telecommunications, Media, and Entertainment (TME) Industry's Center of Competency (Toronto, Canada). In addition, he leads the 'Innovation Competency' focusing on AI, 5G EDGE, Hybrid Cloud, and Blockchain Innovations for TME clients worldwide. In his role as Senior Executive in the business and thought leader in emerging technologies, Utpal's mission is to fuel growth by building, selling, and implementing differentiated competitive market service solution offerings to meeting critical business imperatives of customers.
Content
System requirements
File format: PDF
Copy protection: Watermark-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Use the free software Adobe Reader, Adobe Digital Editions, or any other PDF viewer of your choice (see eBook Help).
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- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Watermark-DRM, a „soft” copy protection. This means that there are no technical restrictions to prevent illegal distribution. However, there is a personalised watermark embedded in the eBook that can be used to identify the purchaser of the eBook in the event of misuse and to provide evidence for legal purposes.
For more information, see our eBook Help page.