Exploring Services Science
Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers
Published on 3. August 2011
X, 237 pages
978-3-642-21547-6 (ISBN)
Description
This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.
More details
Series
Language
English
Place of publication
Berlin
Germany
Publishing group
Springer Berlin
Target group
Professional and scholarly
Illustrations
X, 237 p. 76 illus., 51 illus. in color.
File size
6,01 MB
ISBN-13
978-3-642-21547-6 (9783642215476)
DOI
10.1007/978-3-642-21547-6
Schweitzer Classification
Other editions
Additional editions
Mehdi Snene | Jolita Ralyté | Jean-Henry Morin
Exploring Services Science
Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers
Book
08/2011
1st Edition
Springer
€53.49
Shipment within 7-9 days
Content
- Title
- Preface
- Organization
- Table of Contents
- Towards Hierarchical Modeling and Analysis of Web Services Choreography
- Introduction
- Related Work
- Overview of WS-CDL and Our Approach
- The Language Chor
- Syntax
- Operational Semantics
- Behavioural Equivalence
- t-Bisimulation
- Hierarchical Models and Analysis
- Conclusion
- References
- Spider Maps for Location-Based Services Improvement
- Introduction
- Related Work
- Location-Based Services
- Quality of Information in Mobile Services
- Schematic Maps
- Spider Maps
- Definition
- Electronic Spider Maps
- How Spider Maps Can Enhance LBS and Public Transportation Ridership
- Improving Context
- Improving Content
- Improving Interaction
- Improving Connection
- Improving User Satisfaction and Public Transportation Ridership
- Conclusions and Future Work
- References
- On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems
- Introduction
- Conceptualizations
- Systems
- Channels
- Viability
- Modeling and Analysis of Viability in a Service System
- Related Work
- Conclusion and Future Work
- References
- An Approach to Extract the Business Value from SOA Services
- Introduction
- SOA Concept and Its Importance for Enterprise Management
- SOA Investments and Business Value Estimation Methodologies
- Problems with Measuring SOA Related Value
- Splitting the Variables of SOA "Business Value" into the Dimensions
- Risk Management Challenges within of IT/SOA Related Projects
- BEP/CVP Analysis with Emphasis on Services Re-use in SOA
- Short Overview of Reference Resources
- Applying Modified CVP Approach to SOA Service Reuse Projects
- Conclusions and Further Work
- References
- An Enhanced Framework for Semantic Web Service Discovery
- Introduction
- Related Work
- Semantic Web Service (SWS)
- Service Matching and Discovery
- An Enhanced Semantic Service Discovery Approach
- Canonical Semantic Service Description Model
- Discovery Query Relaxation
- Non-functional Matchmaking
- Case Study
- Conclusion and Future Work
- References
- A Model-Based Method for the Design of Services in Collaborative Business Environments
- Introduction
- A Method to Conciliate Viewpoints in Service Design Process
- The Dest2Co Method
- Business Requirements View
- Business Solution View
- Technical Solution View
- Case Study: Service Design for Supporting Collaboration in Sustainable Construction Projects
- Business Requirements View of the Case Study
- Business Solution View of the Case Study
- Technical Solution View of the Case Study
- The Supporting Toolset
- The Service Editor
- The Service Repository
- Conclusion
- References
- Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design
- Introduction
- Literature Review
- Methodology
- Clustering Analysis
- Rules Extraction
- Market Basket Analysis
- Customized Promotions Design
- Introduction to the Company Used as Case Study
- Segmentation
- Design of Customised Promotions Using Market Basket Analysis
- Conclusion
- References
- The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations
- Introduction
- The New Service Development (NSD) Process
- The NSD Process through the Resource Based View Lens
- The RTO's Assets Structure
- The Resource Base
- The Experience Base
- The Service Portfolio (SP)
- The Sustainable Development of Innovation in Services
- How the Efficient Governance of Resources and Capabilities Ensures the Sustainability of the Innovation Process
- Environmental, Economical and Social Responsibility in Service Innovation
- Towards an Integrated Model
- By Way of Discussion: A Glance into Existing Models
- Conclusions and Implications for Further Research
- References
- Implementing a Request Fulfillment Process
- Introduction
- Problem
- Related Work
- IT Services
- Service Quality
- Service Catalogue Management Process
- Request Management Process
- Service Level Management
- Proposal
- Service Request Definition
- Service Request Components
- Roles
- Service Request Lifecycle Process
- Action
- Evaluation
- Conclusion
- References
- The Paradox of Service Industrialization
- Introduction
- The Human Mind: How We Perceive Experiences
- The Industrialization of Services
- Conclusions
- References
- Services Science: Filling the Gap between Knowledge and Needs
- Service Science: The Need Perspective
- Service Science: The Solution Perspective
- A Triple Helix of Innovation for the Social Sector
- Service Science and the Fourth Helix: Society
- Conclusions
- References
- Service Systems and Value Modeling from an Appreciative System Perspective
- Introduction
- Service Systems and Value Creation in Service Science
- Systems and Survival
- Appreciative Systems and the Valuation Process
- Reality Judgment
- Value Judgment
- Action Judgment
- Judgments and Readinesses
- Modeling Service Systems and Value with SEAM
- The iPod's Value in Exchange
- The iPod's Value in Use
- Related Work
- Conclusions and Future Work
- References
- Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario
- Introduction
- BPEL and Flexibility Requirements of Process-Based Composition
- Flexibility Requirements of Process-Based Composition
- Evaluating BPEL Interaction Model
- Discussion
- Alternatives Approaches Using Workflow Perspectives
- Process-Based Composition Using AI Planning (PDDL)
- PDDL Model - through Example
- Discussion
- Conclusion
- References
- Strategy-Based Service Business Development for Small and Medium Sized Enterprises
- Introduction
- What Are Complex Product-Service Systems?
- Standard Services vs. Smart Services
- Strategies to Develop Complex Product-Service Bundles
- New Service Development in Europe and Austria
- Systematic Development of Product-Service Bundles
- Five Phases to New Innovative Services
- Strategic Analysis and Development
- Service Creation - Idea Generation and Assessment
- Service Design - Business Case Description and Business Analysis
- Service Development in the Narrow Sense of the Term - Service Concept
- Concept Testing and Test Marketing
- Implementation Issues - Importance of Standardised Reference-Generic Processes
- Summary and Outlook for Future Work
- References
- Designing a Dynamic Competency Framework for the Service System Innovation Architect
- Introduction
- EU Skill Card Structure
- Skill Card Elaboration Process
- Results from Operated Interviews
- Draft Skill Card Elaborated from Interviews
- Results from Operated Focus Groups
- National Skill Cards Validation and Merge
- National Skill Card Convergence Analysis
- The European Skill Card Description
- Conclusion
- References
- Towards an Ontological Foundation of Service Dominant Logic
- Introduction
- Analysis of the State of the Art
- Conceptual Approaches
- Business Modeling Approaches
- Critique on the State of the Art
- Overview of S-D Logic
- An Ontological Representation of S-D Logic
- The Ontological Model
- Discussion
- Conclusions
- References
- Comparison of Research Based vs. Industry Developed PSS Models
- Introduction
- Service Definition
- Product Service Systems (PSS)
- Comparison of the Intended Benefits of Models Reviewed
- Comparison of Context of Use
- Comparison of Service Discovery/ Identification Approach
- Comparison of Tools Used in the Models Reviewed
- Comparison of Customer Involvement in Models Reviewed
- Post Launch Review
- Conclusions
- Future Work
- References
- Impact Analysis of Process Improvement on IT Service Quality
- Introduction
- Related Work
- Research Objectives
- Discussion and Future Work
- References
- Profile-Based Security Assurances for Service Software
- Introduction
- Challenges
- Our Framework
- Reflection of Security Assurances
- Selection of Preferred Assurances
- Checking of Security Compatibility
- Conclusion
- References
- Author Index
