Working PeopleSmart
6 Strategies for Success
1st Edition
Published on 9. June 2004
225 pages
978-1-60509-851-7 (ISBN)
Description
Targeted at managers, human resource professionals and those whose personal interactions determine their success, this manual offers six core strategies for maximizing interpersonal relationships.
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Other editions
Additional editions
Book
06/2004
Berrett-Koehler
€18.50
Shipment within 3-4 weeks
Content
- Intro
- Contents
- Preface
- Introduction
- Strategy 1: Be Curious Rather than Furious
- Breaking In a New Boss
- When a Customer Is Furious
- When You Become the Boss of Former Colleagues
- Understanding Your Boss's Priorities
- Responding to a Critical Co-worker
- When Someone's Performance Is Slipping
- When an Unfamiliar Accent Interferes with Your Understanding
- When Someone Is a Mystery You'd Rather Not Solve
- Strategy 2: Include the Listener Rather than Talk at Him or Her
- Making Complicated Assignments Clear
- When the Clock Is Running
- When Someone Doesn't Speak the Group Language
- When You Owe an Apology
- When You Don't Believe They "Get It"
- When Your Boss Has No Time to Listen
- Announcing Unpopular Policies
- Making an Effective Presentation
- When People Tune You Out
- Strategy 3: Speak Up (with Tact) Rather than Suffer in Silence
- When Your Boss Asks Too Much
- Getting Co-workers to Pull Their Weight
- When You Lose Your Cool with Subordinates
- When a Colleague Makes Unwanted Overtures
- When the Boss Is a Bully
- Dealing with an Underachiever
- When a Co-worker Fails to Follow Through
- When Your Boss Asks You to Do Something Unethical
- When Someone Tells Offensive Jokes
- Strategy 4: Invite Others to Be Your Mirror Rather than Your Blind Spot
- Coaxing Praise Out of a Stony Boss
- When a Team Is Short on Feedback
- When a Staff Member Needs Grooming
- Delivering Your Resignation
- Dealing with Gossip
- Opening a "Clam"
- When Your Boss Gives You a Verbal Warning
- Handling a Chronic Complainer
- Strategy 5: Be Open to Resistance Rather than Fight It
- Responding to a Customer's Angry E-mail Message
- Asking For a Raise
- When Customers Don't Return Calls
- When Your Boss Springs Surprise Assignments
- Encouraging a "Computer-Phobic" Direct Report
- Making a Pitch for More Resources
- Persuading Customers to Try a New Service
- When a Colleague Thwarts Your Needs
- When You're Caught in the Middle
- Strategy 6: Think We, Not Me
- Getting the Team Spirit
- When Team Members Lock Horns
- When People Don't Participate Equally
- When Everybody Is on Overload
- Coping with Turnover
- Getting a Team to Think Out of the Box
- Collaborating with Other Departments
- When Your Staff Are in Conflict
- Now What?
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- W
- About the Authors
- PeopleSmart Products and Services
