
WORKING PEOPLESMART - 6 STRATE
6 Strategies for Success
Silberman(Author)
Berrett-Koehler (Publisher)
Published on 3. June 2004
Book
Paperback/Softback
224 pages
978-1-57675-208-1 (ISBN)
Description
Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employees
Includes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service.
Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?
More details
Language
English
Place of publication
San Francisco
United States
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 225 mm
Width: 156 mm
Thickness: 14 mm
Weight
363 gr
ISBN-13
978-1-57675-208-1 (9781576752081)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

E-Book
07/2004
1st Edition
Berrett-Koehler Publishers
€50.89
Available for download

E-Book
06/2004
1st Edition
Berrett-Koehler Publishers
€18.19
Available for download
Person
Mel Silberman, Ph.D., is professor and coordinator of the Adult and Organizational Development Program at Temple University where he received the “Great Teacher” Award. He is also president of Active Training, a provider of cutting-edge business and personal development seminars based in Princeton, NJ.
A licensed psychologist, he specializes in training and devel- opment, marital and family health, performance improvement, and team building. Dr. Silberman has written a dozen best-selling books for parents, business people, educators, and trainers, including Active Training, Active Learning, How to Discipline Without Feeling Guilty, Confident Parenting, 101 Ways to Make Meetings Active, and 101 Ways to Make Training Active. He is also editor of The Team and Organization Development Sourcebook, The Training and Performance Sourcebook, and The Consultant’s Toolkit. Dr. Silberman is a widely sought-after speaker and seminar leader for educational, corporate, governmental, and human serv- ice organizations.
Freda Hansburg, Ph.D., is a psychologist and facilitator of change both for individuals and for organizations. She currently maintains a clinical practice with individuals and couples and directs the Technical Assistance Center, a consultation and training program at the University of Medicine and Dentistry of New Jersey. A popular trainer and conference presenter, Dr. Hansburg has provided consultation to numerous behavioral health and human service organizations, taught in university settings, and published professional and popular articles.
A licensed psychologist, he specializes in training and devel- opment, marital and family health, performance improvement, and team building. Dr. Silberman has written a dozen best-selling books for parents, business people, educators, and trainers, including Active Training, Active Learning, How to Discipline Without Feeling Guilty, Confident Parenting, 101 Ways to Make Meetings Active, and 101 Ways to Make Training Active. He is also editor of The Team and Organization Development Sourcebook, The Training and Performance Sourcebook, and The Consultant’s Toolkit. Dr. Silberman is a widely sought-after speaker and seminar leader for educational, corporate, governmental, and human serv- ice organizations.
Freda Hansburg, Ph.D., is a psychologist and facilitator of change both for individuals and for organizations. She currently maintains a clinical practice with individuals and couples and directs the Technical Assistance Center, a consultation and training program at the University of Medicine and Dentistry of New Jersey. A popular trainer and conference presenter, Dr. Hansburg has provided consultation to numerous behavioral health and human service organizations, taught in university settings, and published professional and popular articles.
Content
Preface
What Does It Mean To Be People Smart?
Becoming People Smart
How People Smart Are You?
PeopleSmart Skill 1 Understanding People
PeopleSmart Skill 2 Expressing Yourself Clearly
PeopleSmart Skill 3 Asserting Your Needs
PeopleSmart Skill 4 Exchanging Feedback
PeopleSmart Skill 5 Influencing Others
PeopleSmart Skill 6 Resolving Conflict
PeopleSmart Skill 7 Being a Team Player
PeopleSmart Skill 8 Shifting Gears
Putting It All Together
References
Index
About the Authors
PeopleSmart Seminars
What Does It Mean To Be People Smart?
Becoming People Smart
How People Smart Are You?
PeopleSmart Skill 1 Understanding People
PeopleSmart Skill 2 Expressing Yourself Clearly
PeopleSmart Skill 3 Asserting Your Needs
PeopleSmart Skill 4 Exchanging Feedback
PeopleSmart Skill 5 Influencing Others
PeopleSmart Skill 6 Resolving Conflict
PeopleSmart Skill 7 Being a Team Player
PeopleSmart Skill 8 Shifting Gears
Putting It All Together
References
Index
About the Authors
PeopleSmart Seminars