Quality Is Personal
A Foundation For Total Quality Management
1st Edition
Published on 11. May 2010
176 pages
978-1-4391-1852-8 (ISBN)
Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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Other editions
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Book
06/1993
The Free Press
€25.20
Shipment within 15-20 days
Person
Harry V. Roberts is the Sigmund E. Edelstone Professor of Statistics and Quality Management in the Graduate School of Business at the University of Chicago. He is the author or coauthor of more than 10 books and 60 articles on subjects related to statistics and Total Quality Management.
Content
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword
- Tips for the Reader
- Acknowledgments
- Introduction
- 1. Quality, Personal Quality, and Personal Quality Checklists
- 2. How to Get Started on Your Own Personal Quality Checklist
- 3. Experiences with Personal Quality Checklists
- 4. Other Routes to Personal Quality Improvement
- 5. Beyond Personal Quality
- Conclusion
- Appendix: Elementary Statistics Tutorial Based on Personal Quality
- Index
- About the Authors
