Quality Is Personal
A Foundation For Total Quality Management
Published on 1. June 1993
Book
Paperback/Softback
176 pages
978-0-02-926625-0 (ISBN)
Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
More details
Language
English
Place of publication
New York
United States
Publishing group
Simon & Schuster
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 11 mm
Weight
314 gr
ISBN-13
978-0-02-926625-0 (9780029266250)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
05/2010
1st Edition
Free Press
€15.81
Available for download
Person
Harry V. Roberts is the Sigmund E. Edelstone Professor of Statistics and Quality Management in the Graduate School of Business at the University of Chicago. He is the author or coauthor of more than 10 books and 60 articles on subjects related to statistics and Total Quality Management.