Managing People
2nd Edition
Published on 17. February 2010
240 pages
978-1-136-38289-5 (ISBN)
Description
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.
Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.
Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.
Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.
Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.
More details
Edition
2nd edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
File size
2,86 MB
ISBN-13
978-1-136-38289-5 (9781136382895)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Michael Riley | Andrew Thompson
Managing People
A guide for managers in the hotel and catering industry
Book
04/2000
2nd Edition
Butterworth-Heinemann
€57.03
Shipment within 15-20 days
Persons
Michael Riley, John O'Connor
Content
Chapter 1 Introduction; Part 1 People at work; Chapter 2 The importance of a good start; Chapter 3 Motivation; Chapter 4 Negative behaviour; Chapter 5 Groups and teams; Chapter 6 Commitment, job satisfaction and empowerment; Chapter 7 Understanding attitudes; Chapter 8 Pay is never neutral; Chapter 9 Organizations and authority; Part 2 Some useful techniques; Chapter 10 Productivity; Chapter 11 The measurement of labour turnover and labour stability; Chapter 12 Recruitment and selection; Chapter 13 Appraisal; Chapter 14 Grievance and dispute management; Chapter 15 Personnel administration; Part 3 Labour cost management; Chapter 16 How labour markets work; Chapter 17 Hotel and catering labour markets; Chapter 18 Overtime and labour costs; Chapter 19 Pay administration; Part 4 Wider issues; Chapter 20 Pay and hours of work - legal constraints; Chapter 21 Developing labour strategies;
