
Conversational Artificial Intelligence
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This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions.
Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots' increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
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Persons
Romil Rawat, PhD, is an assistant professor at Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore. With over 12 years of teaching experience, he has published numerous papers in scholarly journals and conferences. He has also published book chapters and is a board member on two scientific journals. He has received several research grants and has hosted research events, workshops, and training programs. He also has several patents to his credit.
Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books.
Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit.
Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences.
Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerousawards.
Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience.
K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.
Content
Preface xxiii
1 A Glance View on Cloud Infrastructures Security and Solutions 1
Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi
2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17
Ahmad Mateen Buttar and Abdul Hyee
3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31
Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil
4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59
N. Shyamala Devi and K. Sharmila
5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71
Gitika Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat
6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85
Neha Aggarwal and Kriti Bhaswar Singh
7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95
Divya Nair
8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107
Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera
9 Identification of User Preference Using Human-Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127
Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy
10 Machine Learning for Automatic Speech Recognition 147
Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez
11 Conversational Artificial Intelligence at Industrial Internet of Things 169
Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan
12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185
J. Mary Ramya Poovizhi and R. Devi
13 Evaluation of Chabot Text Classification Using Machine Learning 199
P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, José Luis Arias-Gonzáles and Domenic T. Sanchez
14 Enhanced Security in Chatbot 219
Ambika N.
15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237
A. Lakshmi and R. Devi
16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249
Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali
17 Counterfeit Pharmaceutical Drug Identification 269
Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon
18 Advanced Security Solutions for Conversational AI 287
Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat
19 Security Threats and Security Testing for Chatbots 303
Domenic T. Sanchez and Rodel S. Sartagoda
20 ChatBot-Based Next-Generation Intrusion Detection System 319
Tzu-Chia Chen
21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335
A. Mahesh Babu, Malik Jawarneh, José Luis Arias-Gonzáles, Meenakshi, Kishori Kasat and K.P. Yuvaraj
22 Automatic Speech Recognition Design Modeling 353
Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, José Luis Arias-Gonzáles, Samuel-Soma M. Ajibade and P. Prabhu
23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369
Samson Arun Raj A. and Yogesh P.
24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan
25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan
26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435
Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa
27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459
S. Kannadhasan and R. Nagarajan
28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477
S. Kannadhasan and R. Nagarajan
29 Messaging Apps Vulnerability Assessment Using Conversational AI 495
Tzu-Chia Chen
30 Conversational AI Threat Identification at Industrial Internet of Things 513
Boussaadi Smail, Meenakshi, José Luis Arias-Gonzáles, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka
31 Conversational AI-A State-of-the-Art Review 533
Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma
32 Risks for Conversational AI Security 557
Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar
33 Artificial Intelligence for Financial Inclusion in India 589
Samir Xavier Bhawnra and K.B. Singh
34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607
Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat
35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635
V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray
36 Chatbot vs Intelligent Virtual Assistance (IVA) 655
Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat
37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675
Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi
38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699
Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji
39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713
A. Mary Sowjanya and Kotagiri Srividya
References 724
About the Editors 727
Index 729
1
A Glance View on Cloud Infrastructures Security and Solutions
Srinivasa Rao Gundu1, Charanarur Panem2* and J. Vijaylaxmi3
1Department of Computer Science, Government Degree College-Sitaphalmandi, Hyderabad, Telangana, India
2School of Cyber Security and Digital Forensic, National Forensic Sciences University, Goa Campus, Goa, India
3PVKK Degree & PG College, Anantapur, Andhra Pradesh, India
Abstract
Clients may benefit from cutting-edge cloud computing solutions created and offered in a cost-effective way by firms. In terms of cloud computing, the most serious problem is security, which serves as a significant disincentive to individuals from embracing the technology in the first place. Making cloud computing secure, particularly when it comes to the underlying infrastructure, is essential. The domain of cloud infrastructure security has been subjected to a number of different research programs; nonetheless, certain gaps remain unresolved, and new challenges continue to emerge. This article provides an in-depth analysis of security issues that might arise at various levels of the cloud architecture hierarchy. Specifically, it focuses on the most significant infrastructure-related challenges that might have an impact on the cloud computing business model in the near future.
This chapter also discusses the several literature-based approaches to dealing with the different security challenges at each level that are now accessible. To assist in the resolution of the challenges, a list of the obstacles that have still to be conquered is presented. It has been discovered that numerous cloud characteristics such as flexibility, elasticity, and multi-tenancy create new problems at each infrastructure level after conducting an examination of the existing challenges. According to research, a variety of security threats, including lack of availability, unauthorized usage, data loss, and privacy violations, have the greatest effect across all levels of infrastructure. Multi-tenancy, in particular, has been proven to have the largest effect on infrastructure at all levels, even the most basic. The study comes to a close with a number of suggestions for further research.
Keywords: Cloud computing, secure cloud infrastructure, application security, network security, host security, data security
1.1 Introduction
Models for offering cloud computing services include the ones listed below as examples:
When it comes to providing cloud services, there are three fundamental models to consider, each of which is becoming more established and common with each passing generation. For this, there are many various approaches to consider, including software as a service, platform as a service, and infrastructure as a service (to name a few). A few of these strategies include software development, platform and infrastructure as a service, and cloud computing, among others (IaaS). In contrast to these three major models [1], an SPI model is a combination of them and may be characterized as follows:
In order to get access to programs that are hosted on service provider infrastructure, users must connect to them over the Internet. This is referred to as software as a service (also known as SaaS for short) or cloud computing, depending on who you ask. These strategies assist the customers of software offered under the SaaS business model, who are typically end users who subscribe to readily available programs. The SaaS model has also been associated with a pay and use feature that would allow the end users to access software through a web browser without having to deal with the headaches of installation, maintenance, or making a significant upfront payment [2]. Some of the popular SaaS apps include Sales force, Google Apps, and Google Docs.
User awareness is an important component of SaaS security from a security viewpoint. However, the SaaS provider must hold on to a set of security conditions in order to ensure that users adhere to the essential security protocols while using the service. Things like multi-factor authentication, complicated passwords, and password retention are examples of these requirements. An additional component that SaaS providers should have in place is the adoption of security measures to secure customers' data and to guarantee that it is available for permitted usage at all times [3].
In computing, the phrase Platform as a Service refers to a collection of software and development tools that are stored on the servers of a service provider and are available from any location on the Internet. It provides developers with a platform on which they may construct their apps without having to worry about the underlying mechanics of the service they are relying on for support. It also makes it easier to manage the software development life cycle, from planning to maintenance, in an efficient and effective way, thanks to the PaaS architecture.
The platform also makes use of programming languages such as VC++, Python, Java, etc. to allow users to construct their own apps on top of it. Many developers and programmers now depend on Platform as a Service (PaaS) firms such as WordPress, Go Daddy, and Amazon Web Services to build their websites and host their online applications. Security, according to the PaaS paradigm, is a shared responsibility that must be handled by both developers and service providers in equal measure. Example: When developing applications, developers must follow security standards and best practices to guarantee that the applications are safe and secure. A programmer, for example, must certify that the software is free of flaws and vulnerabilities [4] before exposing it to the general public.
Aspects of this process that are equally important include the detection and correction of any security flaws that attackers may exploit in order to get access to and compromise users' data. For developers, the dependability of PaaS technology, on the other hand, is critical in order to provide a safe and secure environment for application development. For example, several programming environments, such as C++, are well-known for having poor memory management, which enables attackers to conduct a variety of assaults against their victims, including stack overflows.
A lack of sufficient authentication in some relational database management systems (RDBMSs), such as Oracle, may also be exploited by attackers. Oracle, for example, allows users who have been granted admin permissions at the operating system level to access the database without the need for a username and password [5].
A kind of cloud computing paradigm in which a cloud computing service provider keeps the resources that are only shared with contractual customers that pay a per-use charge to the cloud computing service provider is known as Infrastructure as a Service (IaaS). In particular, one of the key benefits of the Equipment as a Service model is that it removes the need for a significant initial investment in computer infrastructure such as networking devices, computer processors and storage capacity, and servers. The technology may also be used to quickly and cost-effectively increase or reduce the amount of computer resources available to a user. In this day and age, with the proliferation of cloud delivery systems, it may be challenging to determine the boundaries of one's security responsibilities. Security is the responsibility of both cloud service providers (CSPs) and the clients that use their services. As seen in Illustration 5, the duties of cloud computing service delivery models are outlined. Cloud computing services include infrastructure as a service (IaaS) offerings such as Amazon Web Services, Cisco Meta-cloud, Microsoft Azure, and Google Compute Engine (GCE). It is important to note that customer-facing infrastructure is critical in terms of security since it acts as the first line of defense for the system's perimeter.
In this environment, attackers may use a variety of strategies to target the infrastructure, including denial of service (DoS) attacks and malware distribution campaigns. The majority of the time, the security of a PaaS solution is the responsibility of the service provider.
Cloud Models and Architectures: An introduction determining the kind of cloud an institution should use is the first and most important stage in cloud deployment, as this will allow for a more smooth installation process to take place. During the cloud deployment process, the second and final step is known as deployment. According to the authors, institutions who have failed to execute a deployment plan have done so as a result of selecting the incorrect kind of cloud infrastructure. In order to prevent failure, organizations must first assess their data before deciding on the kind of cloud infrastructure to use. While many consumers consider security when signing up for cloud services, many do not because they have a misconception of the efficiency of the protection given by cloud services in and of itself. When it comes to keeping their data secure, many businesses that use cloud computing depend only on the security measures employed by cloud service providers. This may provide hostile actors the ability to exploit client-side vulnerabilities in order to attack the systems of one or more tenants as a result of the situation [6].
To mention a few examples, public cloud, private cloud, community cloud, and hybrid cloud are all concepts that are being explored.
Public cloud is often referred to as an external cloud in some areas, as is the...
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