Conversational Artificial Intelligence
1st Edition
Published on 23. February 2024
Book
Hardback
800 pages
978-1-394-20056-6 (ISBN)
Description
CONVERSATIONAL ARTIFICIAL INTELLIGENCE This book reviews present state-of-the-art research related to the security of cloud computing including developments in conversational AI applications. It is particularly suited for those that bridge the academic world and industry, allowing readers to understand the security concerns in advanced security solutions for conversational AI in the cloud platform domain by reviewing present and evolving security solutions, their limitations, and future research directions.
Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots' increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots' increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
Dimensions
Height: 257 mm
Width: 184 mm
Thickness: 49 mm
Weight
1600 gr
ISBN-13
978-1-394-20056-6 (9781394200566)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Romil Rawat | Rajesh Kumar Chakrawarti | Sanjaya Kumar Sarangi
Conversational Artificial Intelligence
E-Book
01/2024
1st Edition
Wiley
€249.99
Available for download
Romil Rawat | Rajesh Kumar Chakrawarti | Sanjaya Kumar Sarangi
Conversational Artificial Intelligence
E-Book
01/2024
1st Edition
Wiley
€249.99
Available for download
Persons
Romil Rawat, PhD, is an assistant professor at Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore. With over 12 years of teaching experience, he has published numerous papers in scholarly journals and conferences. He has also published book chapters and is a board member on two scientific journals. He has received several research grants and has hosted research events, workshops, and training programs. He also has several patents to his credit.
Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books.
Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit.
Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and he has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerous awards.
Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences.
Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience.
K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.
Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books.
Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit.
Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and he has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerous awards.
Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences.
Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience.
K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.
Editor
Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore
Sushila Devi Bansal College, Bansal Group of Institutions, India
Utkal University, India
Shri Vaishnav Vidyapeeth Vishwavidyalaya University, India
Andhra University, India
GMR Institute of Technology, Rajam, India
Hindustan Institute of Technology and Science, India
Content
Preface xxiii
1 A Glance View on Cloud Infrastructures Security and Solutions 1
Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi
2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17
Ahmad Mateen Buttar and Abdul Hyee
3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31
Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil
4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59
N. Shyamala Devi and K. Sharmila
5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71
Gitika Vyas, Piyush Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat
6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85
Neha Aggarwal and Kriti Bhaswar Singh
7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95
Divya Nair
8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107
Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera
9 Identification of User Preference Using Human-Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127
Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy
10 Machine Learning for Automatic Speech Recognition 147
Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez
11 Conversational Artificial Intelligence at Industrial Internet of Things 169
Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan
12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185
J. Mary Ramya Poovizhi and R. Devi
13 Evaluation of Chabot Text Classification Using Machine Learning 199
P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, Jose Luis Arias-Gonzales and Domenic T. Sanchez
14 Enhanced Security in Chatbot 219
Ambika N.
15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237
A. Lakshmi and R. Devi
16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249
Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali
17 Counterfeit Pharmaceutical Drug Identification 269
Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon
18 Advanced Security Solutions for Conversational AI 287
Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat
19 Security Threats and Security Testing for Chatbots 303
Domenic T. Sanchez and Rodel S. Sartagoda
20 ChatBot-Based Next-Generation Intrusion Detection System 319
Tzu-Chia Chen
21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335
A. Mahesh Babu, Malik Jawarneh, Jose Luis Arias-Gonzales, Meenakshi, Kishori Kasat and K.P. Yuvaraj
22 Automatic Speech Recognition Design Modeling 353
Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, Jose Luis Arias-Gonzales, Samuel-Soma M. Ajibade and P. Prabhu
23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369
Samson Arun Raj A. and Yogesh P.
24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan
25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan
26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435
Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa
27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459
S. Kannadhasan and R. Nagarajan
28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477
S. Kannadhasan and R. Nagarajan
29 Messaging Apps Vulnerability Assessment Using Conversational AI 495
Tzu-Chia Chen
30 Conversational AI Threat Identification at Industrial Internet of Things 513
Boussaadi Smail, Meenakshi, Jose Luis Arias-Gonzales, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka
31 Conversational AI-A State-of-the-Art Review 533
Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma
32 Risks for Conversational AI Security 557
Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar
33 Artificial Intelligence for Financial Inclusion in India 589
Samir Xavier Bhawnra and K.B. Singh
34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607
Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat
35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635
V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray
36 Chatbot vs Intelligent Virtual Assistance (IVA) 655
Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat
37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675
Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi
38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699
Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji
39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713
A. Mary Sowjanya and Kotagiri Srividya
References 724
About the Editors 727
Index 729
1 A Glance View on Cloud Infrastructures Security and Solutions 1
Srinivasa Rao Gundu, Charanarur Panem and J. Vijaylaxmi
2 Artificial Intelligence Effectiveness for Conversational Agents in Healthcare Security 17
Ahmad Mateen Buttar and Abdul Hyee
3 Conversational AI: Security Features, Applications, and Future Scope at Cloud Platform 31
Ahmad Mateen Buttar, Faisal Shahzad and Uzma Jamil
4 Unsupervised BERT-Based Granular Sentiment Analysis of Literary Work 59
N. Shyamala Devi and K. Sharmila
5 Extracting and Analyzing Factors to Identify the Malicious Conversational AI Bots on Twitter 71
Gitika Vyas, Piyush Vyas, Prathamesh Muzumdar, Anitha Chennamaneni, Anand Rajavat and Romil Rawat
6 Evolution and Adoption of Conversational Artificial Intelligence in the Banking Industry 85
Neha Aggarwal and Kriti Bhaswar Singh
7 Chatbots: Meaning, History, Vulnerabilities, and Possible Defense 95
Divya Nair
8 Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures 107
Hriakumar Pallathadka, Domenic T. Sanchez, Larry B. Peconcillo, Jr., Malik Jawarneh, Julie Anne T. Godinez and John V. De Vera
9 Identification of User Preference Using Human-Computer Interaction Technologies and Design of Customized Reporting for Business Analytics Using Ranking Consistency Index 127
Martin Aruldoss, Miranda Lakshmi Travis and Prasanna Venkatesan Venkatasamy
10 Machine Learning for Automatic Speech Recognition 147
Hrishitva Patel, Ramakrishnan Raman, Malik Jawarneh, Arshiya S. Ansari, Hriakumar Pallathadka and Domenic T. Sanchez
11 Conversational Artificial Intelligence at Industrial Internet of Things 169
Dhirendra Siddharth, DilipKumar Jang Bahadur Saini, Mummadi Ramchandra and Summathi Loganathan
12 Performance Analysis of Cloud Hypervisor Using Network Package Workloads in Virtualization 185
J. Mary Ramya Poovizhi and R. Devi
13 Evaluation of Chabot Text Classification Using Machine Learning 199
P. Kumaraguru Diderot, K. Sakthidasan Sankaran, Malik Jawarneh, Hriakumar Pallathadka, Jose Luis Arias-Gonzales and Domenic T. Sanchez
14 Enhanced Security in Chatbot 219
Ambika N.
15 Heart Disease Prediction Using Ensemble Feature Selection Method and Machine Learning Classification Algorithms 237
A. Lakshmi and R. Devi
16 Conversational AI: Dialoguing Most Humanly With Non-Humans 249
Rehan Khan, Shadab Pasha Khan and Syed Adnan Ali
17 Counterfeit Pharmaceutical Drug Identification 269
Sajidha S. A., Aakif Mairaj, Amit Kumar Tyagi, A. Vijayalakshmi, Nisha V. M., Siddharth Nair, C.K.M. Ganesan, Ram Gunasekaran and Hitarth Menon
18 Advanced Security Solutions for Conversational AI 287
Ranjana Sikarwar, Harish Kumar Shakya, Ajay Kumar and Anjali Rawat
19 Security Threats and Security Testing for Chatbots 303
Domenic T. Sanchez and Rodel S. Sartagoda
20 ChatBot-Based Next-Generation Intrusion Detection System 319
Tzu-Chia Chen
21 Conversational Chatbot With Object Recognition Using Deep Learning and Machine Learning 335
A. Mahesh Babu, Malik Jawarneh, Jose Luis Arias-Gonzales, Meenakshi, Kishori Kasat and K.P. Yuvaraj
22 Automatic Speech Recognition Design Modeling 353
Babu Rao.K, Bhargavi Mopuru, Malik Jawarneh, Jose Luis Arias-Gonzales, Samuel-Soma M. Ajibade and P. Prabhu
23 The Future of Modern Transportation for Smart Cities Using Trackless Tram Networks 369
Samson Arun Raj A. and Yogesh P.
24 Evaluating the Performance of Conversational AI Tools: A Comparative Analysis 385
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Manoj Dhawan
25 Conversational AI Applications in Ed-Tech Industry: An Analysis of Its Impact and Potential in Education 411
Deepika Chauhan, Chaitanya Singh, Romil Rawat and Mukesh Chouhan
26 Conversational AI: Introduction to Chatbot's Security Risks, Their Probable Solutions, and the Best Practices to Follow 435
Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T.M. Thiyagu, Aruna Patidar and Divyam Pithawa
27 Recent Trends in Pattern Recognition, Challenges and Opportunities 459
S. Kannadhasan and R. Nagarajan
28 A Review of Renewable Energy Efficiency Technologies Toward Conversational AI 477
S. Kannadhasan and R. Nagarajan
29 Messaging Apps Vulnerability Assessment Using Conversational AI 495
Tzu-Chia Chen
30 Conversational AI Threat Identification at Industrial Internet of Things 513
Boussaadi Smail, Meenakshi, Jose Luis Arias-Gonzales, Malik Jawarneh, P. Venkata Hari Prasad and Harikumar Pallathadka
31 Conversational AI-A State-of-the-Art Review 533
Vivek Bhardwaj, Mukesh Kumar, Divyani Joshi, Ankita Chourasia, Bhushan Bawaskar and Shashank Sharma
32 Risks for Conversational AI Security 557
Vivek Bhardwaj, Safdar Sardar Khan, Gurpreet Singh, Sunil Patil, Devendra Kuril and Sarthak Nahar
33 Artificial Intelligence for Financial Inclusion in India 589
Samir Xavier Bhawnra and K.B. Singh
34 Revolutionizing Government Operations: The Impact of Artificial Intelligence in Public Administration 607
Aman Kumar Mishra, Amit Kumar Tyagi, Sathian Dananjayan, Anand Rajavat, Hitesh Rawat and Anjali Rawat
35 Conversational AI and Cloud Platform: An Investigation of Security and Privacy 635
V. Durga Prasad Jasti, Devabalan Pounraj, Malik Jawarneh, Meenakshi, P. Venkata Hari Prasad and Samrat Ray
36 Chatbot vs Intelligent Virtual Assistance (IVA) 655
Ajit Noonia, Rijvan Beg, Aruna Patidar, Bhushan Bawaskar, Shashank Sharma and Hitesh Rawat
37 Digital Forensics with Emerging Technologies: Vision and Research Potential for Future 675
Anand Kumar Mishra, V. Hemamalini and Amit Kumar Tyagi
38 Leveraging Natural Language Processing in Conversational AI Agents to Improve Healthcare Security 699
Jami Venkata Suman, Farooq Sunar Mahammad, M. Sunil Kumar, B. Sai Chandana and Sankararao Majji
39 NLP-Driven Chatbots: Applications and Implications in Conversational AI 713
A. Mary Sowjanya and Kotagiri Srividya
References 724
About the Editors 727
Index 729