Crucial Confrontations
Tools for talking about broken promises, violated expectations, and bad behavior
1st Edition
Published on 26. August 2004
284 pages
978-0-07-145723-1 (ISBN)
Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations.
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Kerry Patterson | Joseph Grenny | Ron Mcmillan
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Tools for talking about broken promises, violated expectations, and bad behavior
Book
09/2004
McGraw-Hill Professional
€12.37
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