
Class Acts
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Content
- Cover
- Title Page
- Copyright Page
- Dedication Page
- Table of Contents
- Foreword
- Author's Preface
- Acknowledgements
- Introduction
- Part I: What is a Class Act
- Chapter 1: The Constants, from Children to CEOs
- What Is a Class Act to Mary Mitchell?
- Remaining a Class Act, Even Through Crises
- What is a Class Act to others?
- Chapter 2: A Class Act Has Self Confidence
- Confidence
- Movement
- Attire and Grooming
- Breathing
- Self-Discipline
- Giving and Receiving
- Chapter 3: A Class Act Exemplifies the Virtues of Accountability and Forgiveness
- Meet a Bullying Boss
- Forgiveness Defined
- The Mechanics of Forgiveness
- Responsibility
- Chapter 4: A Class Act Exemplifies the Virtue of Trustworthiness
- Secrets, Sacred Secrets
- Gossip: Second-Hand Poison
- What Makes Stand-up People Stand out
- Gossip
- Stop the Gossip
- Chapter 5: Why a Corporation must also be a Class Act
- What is Corporate Governance?
- The Constituencies (Read "People")
- Conclusion
- Chapter 6: A Class Act is never rude
- How Rudeness Really affects Business
- The Ten Most Common Business Mistakes to Avoid
- Part II: Learn a Necessary Skill
- Chapter 7: A Class Act Requires Peace
- Tuning out to Tune in - Unplugging
- Meditation
- The Relaxation Response
- Definition of Terms
- A Simple Stress Test
- Personal Preferences in Practice
- Chapter 8: Einstein Had the Answer
- Answers in the form of a Prayer
- Part III: Communicating
- Chapter 9: A Class Act Communicates Well
- Perception
- Get off to a Good Start
- The Basics of Communicating
- Body Language
- The Art of Listening
- Ten Listening Skills
- Giving Negative Feedback in a Positive Way
- Chapter 10: Introductions by a Class Act
- Meetings and Greetings-The Mechanics
- Time to Speak
- Handling Miserable Moments
- Remembering Names
- Twelve ways to Sabotage yourself
- Chapter 11: A Class Act Makes Conversation
- First Impressions
- Making small talk
- Become a good Listener
- Here are some ways to get a Conversation going
- The Anatomy of a Conversationalist
- Handling Miserable Moments
- A Class Act never asks these Questions
- Chapter 12: A Class Act knows how to Disagree without being Disagreeable
- Always Disagree in Private, if Possible
- Don't let your Tone of Voice Betray you
- Fair-Fighting Tips
- A Class Act will Practice these Principles
- Chapter 13: A Class Act knows how to use all Telephones
- Class Acts know and use Telephone Basics
- Cell Phones
- Teleconferencing
- A Class Act Practices Telephone Etiquette
- Chapter 14: A Class Act Retains Humanity in Cyberspace
- CyberChallenges: E-Mail and the Internet
- Netiquette Rules
- Addressing
- Formatting
- Flaming
- Hoaxes
- Spam
- Security
- Passwords
- Copyright
- Web Surfing
- Chapter 15: A Class Act knows the Power of Handwritten notes
- The Pen is Mightier than the Palm
- A Well-Written Letter has Magical Powers
- A Return to the Old-Fashioned
- Stationery "Wardrobes
- Some Writing Advice
- Chapter 16: A Class Act has no fear of Public Speaking
- Fear of Public Speaking is Quite Common
- The Physiology of Stage Fright
- Meditation and Visualization
- As a Member of the Audience
- Part IV: Life Skills (On and off the Job)
- Chapter 17: A Class Act is Healthy in Body and Mind
- Honor yourself
- Self-Respect and Maintenance
- Working out and Sportsmanship
- Exercise Pathway Etiquette
- Exercise Class Etiquette
- Locker-Room Diplomacy
- Chapter 18: A Class Act knows what to wear and how to wear it
- Fashion Judgments
- Clothes-The Mechanics
- Quality Through and Through
- Choosing what to wear
- Basic Wardrobe Buying Guidelines-Women
- Men's basic Wardrobe
- Business Casual
- Summer Style at Work
- Tips for Professional-Looking Hair
- Chapter 19: A Class Act is Generous of Spirit-Gifts and Contributions
- Giving Gifts and Making Contributions
- Time and Attention
- To Tithe is a Personal and Private Choice
- Office Gifts: The Rules
- E-Gifts
- Recycling Gifts
- Always add a Personal Touch
- Ten key Questions
- Stuck for Gift Ideas?
- Chapter 20: A Class Act knows the Difference Between Service and Servitude-Appropriate Tipping in the Business Environment
- A Life Lesson
- Be a Generous Tipper
- Part of your Team
- General Tipping Guidelines
- Salons, Personal Service
- Remember the Holidays
- Part V: Office Opportunities and Minefields
- Chapter 21: A Class Act is a Model of Consistency, Compassion, and Civility
- A Class Act Lives by the Rules of Etiquette in Business
- Keeping the Boss Happy
- Asking for a Raise
- Refocus your Priorities
- Chapter 22: A Class Act Knows how to Conduct Meetings with Skill
- Open your Mind
- Round up the Usual Suspects
- The Five Ps
- Learn from the Best
- When Attending Meetings, Remember To:
- Whether Chairing or Attending a Meeting, Always...
- Chapter 23: A Class Act Doesn't Mix Romance with Work
- A Corporate Policy on Dating
- Don't Flaunt your Relationship
- Think Before you ask a Co-worker or Client for a Date
- Superiors Dating Subordinates
- What if all goes well...
- The big Picture, in Brief
- What not to do
- And if you do get Caught Red-Faced...
- Chapter 24: When a Class Act Works Successfully from Home
- The Ups and downs of Working from Home
- The Branch Office-Your Car
- Establish Rituals
- Part VI: Food and Drink
- Chapter 25: A Class Act at Table
- The Etiquette of Dining
- Further Dining-Table Guidelines that Always Apply
- A Class Act's Demeanor at Table
- How a Class Act Handles Tricky Foods
- Chapter 26: A Class Act at the Formal Meal, Buffet, Banquet
- The Formal Meal
- The Wine Service
- The Courses
- Afternoon Tea and High Tea
- Braving the Buffet-Don't be Baffled
- Chapter 27: A Class Act at Cocktail Parties and Receptions
- Remember: Business is Business
- The Mechanics of Being a Good Guest
- Circulate, Circulate, Circulate!
- The Mechanics for the Host
- Chapter 28: A Class Act Hosts Restaurant Meals Confidently
- The Business Meal
- It all Comes Down to Manners
- You Need to be in Control
- The Class Act as Host
- Anatomy of a Restaurant
- Chapter 29: A Class Act Isn't Intimidated by Wine
- Choosing a Wine
- Approving the Wine
- At Home
- There's Always More to Learn
- Chapter 30: A Class Act knows How (and When) to Drink with Colleagues
- It Seems so Simple, but...
- No one Ever has to Drink
- Stick to the Two-Drink Limit
- Be Yourself
- Use your Head
- Part VII: The Class Act is a Gracious Host
- Chapter 31: A Class Act Entertains at Home
- The Best Place to do Business
- Start with a Small Soiree
- The Guest List
- Seating Logic
- Ways to Head off Potential Disaster with Class
- The Rules of Reciprocity
- Chapter 32: The Class Act Entertains in Restaurants
- The Importance of the Venue
- Choosing a Restaurant
- Issuing Invitations
- Dress Rehearsal
- Your Role as Host
- Subtly Control the Seating Order
- Ordering Drinks
- Ordering Dinner
- Selecting the Wine
- When to talk Business, and Dessert
- Paying, Tipping, and Leaving
- Chapter 33: A Class Act Entertains at a Private Club
- The Etiquette of Clubs
- Social Club
- Private Club
- At your Boss's Club
- Part VIII: The Circle of Life
- Chapter 34: A Class Act Celebrates the Passages of Life
- Gifts vs. Cards
- Engagements
- Bridal Showers
- Weddings
- Births
- Christenings, Bar Mitzvahs, and Bat Mitzvahs
- Birthdays
- Retirement
- Chapter 35: A Class Act Understands the Etiquette of Condolence
- Both of us were in the Wrong
- A Cold-Hearted Rationalizer
- What to say and how to say it
- Part IX: Difficult Conversations and Faux Pas Rescues
- Chapter 36: A Class Act Understands Tough Love
- Delivering bad News
- Firing Someone
- Handling Other Uncomfortable Situations
- Handling More Serious Issues
- Chapter 37: A Class Act Knows how to use the Word ''No
- Easier with the Family
- The Principles of Saying "No
- The Rules of Non-Engagement
- The Rules for Saying "No" at Work
- Chapter 38: A Class Act Understands Cosmetic Procedures
- As the Crow's Feet Fly
- A Delayed Reaction
- Some do's and don'ts
- Part X: Doing the Right Thing
- Chapter 39: A Class Act Knows how to Apologize Well
- Own up to the Truth
- The Mechanics of Apology
- Chapter 40: Epilogue: A Civil, Successful and Centered Man
- First Impressions Aside...
- A Retired Corporate Lawyer, Clarence Pays Attention
- An Infectious laugh and Compassionate Heart
- A Man of Action
- An Inspiration
- Appendix A: A Class Act and Meditation
- The Sacred Gift
- The "Five I's" Are
- Human Being vs. Human Doing
- The Process
- Physical Changes by an Unwilling Yogi
- Experiment with Your own Meditation Process
- The Text to Relax your Body and Mind
- The Countdown
- Visiting my Health level: The fab Five
- Now I Gratefully visit my Career Level
- Now I Celebrate Relationships
- The Wrap-Up
- Voilà!
- Index
- About the Author
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