Class Acts
How Good Manners Create Good Relationships and Good Relationships Create Good Business
1st Edition
Published on 4. May 2005
308 pages
978-1-4617-1045-5 (ISBN)
Description
Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.
More details
Language
English
Place of publication
New York
United States
Publishing group
Globe Pequot Press
File size
1,67 MB
ISBN-13
978-1-4617-1045-5 (9781461710455)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
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Mary Mitchell
Class Acts
How Good Manners Create Good Relationships and Good Relationships Create Good Business
Book
07/2005
M. Evans& Co Inc
€16.00
Shipment within 3-4 weeks
Person
By Mary Mitchell
Content
- Cover
- Title Page
- Copyright Page
- Dedication Page
- Table of Contents
- Foreword
- Author's Preface
- Acknowledgements
- Introduction
- Part I: What is a Class Act
- Chapter 1: The Constants, from Children to CEOs
- What Is a Class Act to Mary Mitchell?
- Remaining a Class Act, Even Through Crises
- What is a Class Act to others?
- Chapter 2: A Class Act Has Self Confidence
- Confidence
- Movement
- Attire and Grooming
- Breathing
- Self-Discipline
- Giving and Receiving
- Chapter 3: A Class Act Exemplifies the Virtues of Accountability and Forgiveness
- Meet a Bullying Boss
- Forgiveness Defined
- The Mechanics of Forgiveness
- Responsibility
- Chapter 4: A Class Act Exemplifies the Virtue of Trustworthiness
- Secrets, Sacred Secrets
- Gossip: Second-Hand Poison
- What Makes Stand-up People Stand out
- Gossip
- Stop the Gossip
- Chapter 5: Why a Corporation must also be a Class Act
- What is Corporate Governance?
- The Constituencies (Read "People")
- Conclusion
- Chapter 6: A Class Act is never rude
- How Rudeness Really affects Business
- The Ten Most Common Business Mistakes to Avoid
- Part II: Learn a Necessary Skill
- Chapter 7: A Class Act Requires Peace
- Tuning out to Tune in - Unplugging
- Meditation
- The Relaxation Response
- Definition of Terms
- A Simple Stress Test
- Personal Preferences in Practice
- Chapter 8: Einstein Had the Answer
- Answers in the form of a Prayer
- Part III: Communicating
- Chapter 9: A Class Act Communicates Well
- Perception
- Get off to a Good Start
- The Basics of Communicating
- Body Language
- The Art of Listening
- Ten Listening Skills
- Giving Negative Feedback in a Positive Way
- Chapter 10: Introductions by a Class Act
- Meetings and Greetings-The Mechanics
- Time to Speak
- Handling Miserable Moments
- Remembering Names
- Twelve ways to Sabotage yourself
- Chapter 11: A Class Act Makes Conversation
- First Impressions
- Making small talk
- Become a good Listener
- Here are some ways to get a Conversation going
- The Anatomy of a Conversationalist
- Handling Miserable Moments
- A Class Act never asks these Questions
- Chapter 12: A Class Act knows how to Disagree without being Disagreeable
- Always Disagree in Private, if Possible
- Don't let your Tone of Voice Betray you
- Fair-Fighting Tips
- A Class Act will Practice these Principles
- Chapter 13: A Class Act knows how to use all Telephones
- Class Acts know and use Telephone Basics
- Cell Phones
- Teleconferencing
- A Class Act Practices Telephone Etiquette
- Chapter 14: A Class Act Retains Humanity in Cyberspace
- CyberChallenges: E-Mail and the Internet
- Netiquette Rules
- Addressing
- Formatting
- Flaming
- Hoaxes
- Spam
- Security
- Passwords
- Copyright
- Web Surfing
- Chapter 15: A Class Act knows the Power of Handwritten notes
- The Pen is Mightier than the Palm
- A Well-Written Letter has Magical Powers
- A Return to the Old-Fashioned
- Stationery "Wardrobes
- Some Writing Advice
- Chapter 16: A Class Act has no fear of Public Speaking
- Fear of Public Speaking is Quite Common
- The Physiology of Stage Fright
- Meditation and Visualization
- As a Member of the Audience
- Part IV: Life Skills (On and off the Job)
- Chapter 17: A Class Act is Healthy in Body and Mind
- Honor yourself
- Self-Respect and Maintenance
- Working out and Sportsmanship
- Exercise Pathway Etiquette
- Exercise Class Etiquette
- Locker-Room Diplomacy
- Chapter 18: A Class Act knows what to wear and how to wear it
- Fashion Judgments
- Clothes-The Mechanics
- Quality Through and Through
- Choosing what to wear
- Basic Wardrobe Buying Guidelines-Women
- Men's basic Wardrobe
- Business Casual
- Summer Style at Work
- Tips for Professional-Looking Hair
- Chapter 19: A Class Act is Generous of Spirit-Gifts and Contributions
- Giving Gifts and Making Contributions
- Time and Attention
- To Tithe is a Personal and Private Choice
- Office Gifts: The Rules
- E-Gifts
- Recycling Gifts
- Always add a Personal Touch
- Ten key Questions
- Stuck for Gift Ideas?
- Chapter 20: A Class Act knows the Difference Between Service and Servitude-Appropriate Tipping in the Business Environment
- A Life Lesson
- Be a Generous Tipper
- Part of your Team
- General Tipping Guidelines
- Salons, Personal Service
- Remember the Holidays
- Part V: Office Opportunities and Minefields
- Chapter 21: A Class Act is a Model of Consistency, Compassion, and Civility
- A Class Act Lives by the Rules of Etiquette in Business
- Keeping the Boss Happy
- Asking for a Raise
- Refocus your Priorities
- Chapter 22: A Class Act Knows how to Conduct Meetings with Skill
- Open your Mind
- Round up the Usual Suspects
- The Five Ps
- Learn from the Best
- When Attending Meetings, Remember To:
- Whether Chairing or Attending a Meeting, Always...
- Chapter 23: A Class Act Doesn't Mix Romance with Work
- A Corporate Policy on Dating
- Don't Flaunt your Relationship
- Think Before you ask a Co-worker or Client for a Date
- Superiors Dating Subordinates
- What if all goes well...
- The big Picture, in Brief
- What not to do
- And if you do get Caught Red-Faced...
- Chapter 24: When a Class Act Works Successfully from Home
- The Ups and downs of Working from Home
- The Branch Office-Your Car
- Establish Rituals
- Part VI: Food and Drink
- Chapter 25: A Class Act at Table
- The Etiquette of Dining
- Further Dining-Table Guidelines that Always Apply
- A Class Act's Demeanor at Table
- How a Class Act Handles Tricky Foods
- Chapter 26: A Class Act at the Formal Meal, Buffet, Banquet
- The Formal Meal
- The Wine Service
- The Courses
- Afternoon Tea and High Tea
- Braving the Buffet-Don't be Baffled
- Chapter 27: A Class Act at Cocktail Parties and Receptions
- Remember: Business is Business
- The Mechanics of Being a Good Guest
- Circulate, Circulate, Circulate!
- The Mechanics for the Host
- Chapter 28: A Class Act Hosts Restaurant Meals Confidently
- The Business Meal
- It all Comes Down to Manners
- You Need to be in Control
- The Class Act as Host
- Anatomy of a Restaurant
- Chapter 29: A Class Act Isn't Intimidated by Wine
- Choosing a Wine
- Approving the Wine
- At Home
- There's Always More to Learn
- Chapter 30: A Class Act knows How (and When) to Drink with Colleagues
- It Seems so Simple, but...
- No one Ever has to Drink
- Stick to the Two-Drink Limit
- Be Yourself
- Use your Head
- Part VII: The Class Act is a Gracious Host
- Chapter 31: A Class Act Entertains at Home
- The Best Place to do Business
- Start with a Small Soiree
- The Guest List
- Seating Logic
- Ways to Head off Potential Disaster with Class
- The Rules of Reciprocity
- Chapter 32: The Class Act Entertains in Restaurants
- The Importance of the Venue
- Choosing a Restaurant
- Issuing Invitations
- Dress Rehearsal
- Your Role as Host
- Subtly Control the Seating Order
- Ordering Drinks
- Ordering Dinner
- Selecting the Wine
- When to talk Business, and Dessert
- Paying, Tipping, and Leaving
- Chapter 33: A Class Act Entertains at a Private Club
- The Etiquette of Clubs
- Social Club
- Private Club
- At your Boss's Club
- Part VIII: The Circle of Life
- Chapter 34: A Class Act Celebrates the Passages of Life
- Gifts vs. Cards
- Engagements
- Bridal Showers
- Weddings
- Births
- Christenings, Bar Mitzvahs, and Bat Mitzvahs
- Birthdays
- Retirement
- Chapter 35: A Class Act Understands the Etiquette of Condolence
- Both of us were in the Wrong
- A Cold-Hearted Rationalizer
- What to say and how to say it
- Part IX: Difficult Conversations and Faux Pas Rescues
- Chapter 36: A Class Act Understands Tough Love
- Delivering bad News
- Firing Someone
- Handling Other Uncomfortable Situations
- Handling More Serious Issues
- Chapter 37: A Class Act Knows how to use the Word ''No
- Easier with the Family
- The Principles of Saying "No
- The Rules of Non-Engagement
- The Rules for Saying "No" at Work
- Chapter 38: A Class Act Understands Cosmetic Procedures
- As the Crow's Feet Fly
- A Delayed Reaction
- Some do's and don'ts
- Part X: Doing the Right Thing
- Chapter 39: A Class Act Knows how to Apologize Well
- Own up to the Truth
- The Mechanics of Apology
- Chapter 40: Epilogue: A Civil, Successful and Centered Man
- First Impressions Aside...
- A Retired Corporate Lawyer, Clarence Pays Attention
- An Infectious laugh and Compassionate Heart
- A Man of Action
- An Inspiration
- Appendix A: A Class Act and Meditation
- The Sacred Gift
- The "Five I's" Are
- Human Being vs. Human Doing
- The Process
- Physical Changes by an Unwilling Yogi
- Experiment with Your own Meditation Process
- The Text to Relax your Body and Mind
- The Countdown
- Visiting my Health level: The fab Five
- Now I Gratefully visit my Career Level
- Now I Celebrate Relationships
- The Wrap-Up
- Voilà!
- Index
- About the Author
