Smart Services Summit

Name: Smart Services Summit | Smart Services Creating Sustainability
Brand: Springer
Price: 181.89 EUR
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Smart Services Creating Sustainability

Jürg Meierhofer Shaun West Thierry Buecheler(Editor)

Springer (Publisher)

1st Edition

Published on 29. August 2023

XXII, 229 pages

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978-3-031-36698-7 (ISBN)

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Jürg Meierhofer holds a Ph.D. from ETH Zurich and an Executive M.B.A. from the University of Fribourg (Switzerland). He is the director of studies for smart service engineering at Zurich University of Applied Sciences (ZHAW) and head of the Smart Services Group at the data innovation alliance The optimization and design of Smart Services are hallmarks of his activities in various industries. He is currently the director of studies for executive education in the field of Smart Service Engineering and Industry 4.0 at ZHAW.

Shaun West lectures in Smart Service Innovation at Lucerne University of Applied Sciences and Arts (Switzerland). In this role, he works closely with industry to better understand the application and development of Smart Services in industrial settings. He collaborates with several universities, including Stanford, Aston Business School, Florence, and Bergamo. He is also coordinating a Swiss 1MUSD project on the use of Smart Twins in complex industrial applications. Having previously worked for GE Energy Services (Italy), as VP Business Development at Sulzer (Switzerland) and for RWE (UK), Shaun holds an M.B.A. from HEC (Paris) and a Ph.D. from Imperial College London.

Thierry Buecheler is Head of the Business Value & Strategy team at Oracle EMEA, where he spearheads strategic initiatives and delivers exceptional management consulting services. He has extensive experience at the interface of business and IT in several sectors and industries: Before joining Oracle, he was an Engagement Manager at McKinsey & Company in Europe, North America, and Africa and a visiting researcher at NEC Tokyo, Japan. Before that, he worked for two Swiss banks in the IT and strategy departments. He holds a Ph.D. in Computer Science / Artificial Intelligence from the University of Zurich and an M.Sc. in Computer Science from ETH Zurich, Switzerland.

Content

Intro
Foreword
Preface
About the Summit
Contributions
Contents
About the Editors
Empowering Sustainable Manufacturing Session
Value Perceptions on Smart Service Offerings in Manufacturing
1 Introduction
2 Related Works
3 Methodology
4 Results
5 Discussion and Conclusion
References
Communicating the Value of Digital Transformation Within Manufacturing Firms
1 Introduction
2 Literature Review
3 Research Methodology
4 Results
5 Discussion
6 Conclusions and Recommendations
References
Sustainable Value Optimization by Smart Services Along the Customer Lifecycle
1 Introduction
2 Methodology
3 Quantitative Model
3.1 Economic Value Model
3.2 Ecological Value Model
4 Model Application
5 Conclusions and Recommendation
References
A Sustainable Human-Smart Service Product Interaction: Tackling User Attrition and eWaste for the Triple Bottom Line
1 Introduction
2 Human-Smart Service Product Interaction in a Smart Service Economy
3 Research Question
4 Methodology
4.1 Case Study as a Method in Design Research
4.2 Case Study #1: Fitness and Vitals Trackers
4.3 Case Study #2: Wearables
4.4 Case Study #3: Service Enablement for Healthcare Providers
5 Result and Discussion
6 Study Contributions
References
Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer
1 Introduction
2 Concept and Theory
3 Methodology
4 Findings
5 Discussion
6 Conclusion
References
Unleashing Innovation for a Sustainable World Session
Servitisation for Energy Transition and Circular Economy: Learnings from the CaaS and EaaS Business Cases
1 Introduction
2 The Theory of the Servitisation Business Model
3 Research and Deployment Methodology
4 Case Studies Selection CaaS-EaaS
4.1 Geographical Selection Criteria
4.2 Solutions Selection Criteria
5 Key Takeaways Contributions
6 Financial Structures
7 Challenges in Deploying Servitisation
8 Conclusion
References
Assessment of the Influence of Grid Resolution on CO2 Reduction in Route Optimization Services Using Reinforcement Learning
1 Introduction
2 Methodology
3 Result and Discussion
4 Conclusion
References
Business Models of an AI Marketplace for Energy Systems with Focus on Demand Response
1 Introduction
2 Methods
3 Results
4 Conclusions and Next Steps
References
Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers
1 Introduction
2 Literature Review
3 Methodology
4 Results
4.1 Potentials for the Value Proposition
4.2 Potentials for the Value Architecture
4.3 Potentials for Revenue Mechanics
4.4 Impact on Sustainable Business Success
5 Discussion
6 Conclusion
References
Smart Service Development in Entrepreneurship and Intrapreneurship Support Infrastructures in Vorarlberg and the Lake Constance Region-Status Quo and Framework for Practitioners
1 Introduction
2 Research Design
3 Smart Services Development for Innovators: State-Of-The-Art and Literature Research
3.1 Methods, Smart Service Development, and Stakeholders
4 Findings and Examples of Applied Support for Service Design
5 Train-The-Trainers: Framework for Service Value Creation in Entre- & Intrapreneurship
6 Summary and Outlook
References
Emerging Lessons from Industry on How to Make Radical Innovation Sustainable
1 Introduction
2 Literature Review
3 Methodology
4 Results
4.1 Barriers to Radical Innovation
4.2 Lessons to Make Radical Innovation More Sustainable
5 Discussion
5.1 Managerial Relevance
5.2 Academic Implications
6 Conclusions and Future Research
References
Empowering Sustainability and Innovation Session
SSDL: A Domain-Specific Modeling Language for Smart City Services
1 Introduction
2 Related work
3 Smart Service Definition Language
4 Architecture
5 Evaluation
6 Conclusions and Future Work
References
Target Group Generation Z-How Stationary Retailers Can Fulfil the Expectations of Young Customers Through Smart Services and Technologies to Increase Their Resilience
1 Introduction
2 Literature Review
3 Methodology
4 Results
5 Discussion
6 Conclusion
References
Remanufacturing and Product-Service Systems for the Circular Economy: A Business Model Analysis
1 Introduction
2 Theoretical Background
3 Research Methodology
4 Case Studies
5 Discussion
6 Conclusion
References
Sustainable Smart Services for Financial Institutions: A Framework to Support Banks in ESG Integration in the Risk Analysis Process of Loans
1 Introduction
2 State of the Art
2.1 ESG
2.2 S-D Logic, Service Science for Sustainability
3 Problem Description
4 Developing an ESG Service Creation Framework
5 Exemplary Use Case
6 Outlook
References
Typology for Industrial Customers in the Subscription Economy
1 Introduction
2 Literature Review
2.1 Industrial Subscription Business Models
3 Methodology
4 Results
4.1 Delineation of the Research Area
4.2 Selection of Suitable Characteristics and Determination of Meaningful Characteristic Values
4.3 Formation of Types by Combination of Characteristics
5 Conclusion and Outlook
References
Business Models for Commercializing Predictive Maintenance in the Context of Industrial Sustainability
1 Introduction
2 Literature Review
3 Methodology
4 Results
5 Conclusions and Recommendations
References
From Business Model to Contribution Model
1 Introduction
2 Towards Contribution Model Through Sustainability
3 Re-thinking Value Co-creation in Sustainability-Oriented Service Systems
4 Contribution Model Framework Development
5 Reflections and Future Research
References
Innovating for a More Efficient World
Towards ANN Based Digital Twins of Ship Propulsion Systems
1 Introduction
2 Introduction of Project Data Sets
3 Intialization of the Digital Twin Based on the Simulation Data
4 Comparison Between Simulation Data and Measured Data
5 Adaptation of the Digital Twin to the Measurement Data
6 Summary and Outlook
References
Risk-Based Inspection for Smart Asset Management Decision Making on Major Rotating Equipment
1 Introduction
2 Background: Risk and Failure Patterns
3 Solution: Risk-Based Asset Life Management
4 Quantification of the Risk
5 Results, Experience
6 Conclusion
References
Machine Learning for Drone-Based Last Mile Delivery of Perishables
1 Introduction
2 Background and Related Literature
3 Machine Learning to Support Last Mile Delivery
3.1 Classification
3.2 Clustering
3.3 Optimization
4 Discussion
References
Reducing Service Trips and Its Effects on Service Delivery and Customer Experience
1 Introduction
2 Background
2.1 Ecological Sustainability
2.2 Economic Sustainability
2.3 Customer Intimacy
3 Methodology
4 Findings
5 Conclusions and Recommendation
References
The Value of Guideline Practice as a Proto-Service for Smart Service Development
1 Introduction
2 Theoretical Background
3 Methodology
4 Results of Case Study
5 Discussion
6 Implications
References

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Smart Services Summit

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