
Smart Services Summit
Description
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This book presents up-to-date descriptions of smart services innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fourth Smart Services Summit, held in Zurich in October 2022, which primarily focused on how smart services can promote sustainability.
As smart services accelerate, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic and environmental aspects of sustainability in connection with new technologies. It includes contributions on how the quality and value of services are affected by digital technologies, how collaboration affects shared value creation, and how organizations can be enabled to drive digital value creation.Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.
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Persons
Jürg Meierhofer holds a Ph.D. from ETH Zurich and an Executive M.B.A. from the University of Fribourg (Switzerland). He is the director of studies for smart service engineering at Zurich University of Applied Sciences (ZHAW) and head of the Smart Services Group at the data innovation alliance The optimization and design of Smart Services are hallmarks of his activities in various industries. He is currently the director of studies for executive education in the field of Smart Service Engineering and Industry 4.0 at ZHAW.
Content
- Intro
- Foreword
- Preface
- About the Summit
- Contributions
- Contents
- About the Editors
- Empowering Sustainable Manufacturing Session
- Value Perceptions on Smart Service Offerings in Manufacturing
- 1 Introduction
- 2 Related Works
- 3 Methodology
- 4 Results
- 5 Discussion and Conclusion
- References
- Communicating the Value of Digital Transformation Within Manufacturing Firms
- 1 Introduction
- 2 Literature Review
- 3 Research Methodology
- 4 Results
- 5 Discussion
- 6 Conclusions and Recommendations
- References
- Sustainable Value Optimization by Smart Services Along the Customer Lifecycle
- 1 Introduction
- 2 Methodology
- 3 Quantitative Model
- 3.1 Economic Value Model
- 3.2 Ecological Value Model
- 4 Model Application
- 5 Conclusions and Recommendation
- References
- A Sustainable Human-Smart Service Product Interaction: Tackling User Attrition and eWaste for the Triple Bottom Line
- 1 Introduction
- 2 Human-Smart Service Product Interaction in a Smart Service Economy
- 3 Research Question
- 4 Methodology
- 4.1 Case Study as a Method in Design Research
- 4.2 Case Study #1: Fitness and Vitals Trackers
- 4.3 Case Study #2: Wearables
- 4.4 Case Study #3: Service Enablement for Healthcare Providers
- 5 Result and Discussion
- 6 Study Contributions
- References
- Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer
- 1 Introduction
- 2 Concept and Theory
- 3 Methodology
- 4 Findings
- 5 Discussion
- 6 Conclusion
- References
- Unleashing Innovation for a Sustainable World Session
- Servitisation for Energy Transition and Circular Economy: Learnings from the CaaS and EaaS Business Cases
- 1 Introduction
- 2 The Theory of the Servitisation Business Model
- 3 Research and Deployment Methodology
- 4 Case Studies Selection CaaS-EaaS
- 4.1 Geographical Selection Criteria
- 4.2 Solutions Selection Criteria
- 5 Key Takeaways Contributions
- 6 Financial Structures
- 7 Challenges in Deploying Servitisation
- 8 Conclusion
- References
- Assessment of the Influence of Grid Resolution on CO2 Reduction in Route Optimization Services Using Reinforcement Learning
- 1 Introduction
- 2 Methodology
- 3 Result and Discussion
- 4 Conclusion
- References
- Business Models of an AI Marketplace for Energy Systems with Focus on Demand Response
- 1 Introduction
- 2 Methods
- 3 Results
- 4 Conclusions and Next Steps
- References
- Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers
- 1 Introduction
- 2 Literature Review
- 3 Methodology
- 4 Results
- 4.1 Potentials for the Value Proposition
- 4.2 Potentials for the Value Architecture
- 4.3 Potentials for Revenue Mechanics
- 4.4 Impact on Sustainable Business Success
- 5 Discussion
- 6 Conclusion
- References
- Smart Service Development in Entrepreneurship and Intrapreneurship Support Infrastructures in Vorarlberg and the Lake Constance Region-Status Quo and Framework for Practitioners
- 1 Introduction
- 2 Research Design
- 3 Smart Services Development for Innovators: State-Of-The-Art and Literature Research
- 3.1 Methods, Smart Service Development, and Stakeholders
- 4 Findings and Examples of Applied Support for Service Design
- 5 Train-The-Trainers: Framework for Service Value Creation in Entre- & Intrapreneurship
- 6 Summary and Outlook
- References
- Emerging Lessons from Industry on How to Make Radical Innovation Sustainable
- 1 Introduction
- 2 Literature Review
- 3 Methodology
- 4 Results
- 4.1 Barriers to Radical Innovation
- 4.2 Lessons to Make Radical Innovation More Sustainable
- 5 Discussion
- 5.1 Managerial Relevance
- 5.2 Academic Implications
- 6 Conclusions and Future Research
- References
- Empowering Sustainability and Innovation Session
- SSDL: A Domain-Specific Modeling Language for Smart City Services
- 1 Introduction
- 2 Related work
- 3 Smart Service Definition Language
- 4 Architecture
- 5 Evaluation
- 6 Conclusions and Future Work
- References
- Target Group Generation Z-How Stationary Retailers Can Fulfil the Expectations of Young Customers Through Smart Services and Technologies to Increase Their Resilience
- 1 Introduction
- 2 Literature Review
- 3 Methodology
- 4 Results
- 5 Discussion
- 6 Conclusion
- References
- Remanufacturing and Product-Service Systems for the Circular Economy: A Business Model Analysis
- 1 Introduction
- 2 Theoretical Background
- 3 Research Methodology
- 4 Case Studies
- 5 Discussion
- 6 Conclusion
- References
- Sustainable Smart Services for Financial Institutions: A Framework to Support Banks in ESG Integration in the Risk Analysis Process of Loans
- 1 Introduction
- 2 State of the Art
- 2.1 ESG
- 2.2 S-D Logic, Service Science for Sustainability
- 3 Problem Description
- 4 Developing an ESG Service Creation Framework
- 5 Exemplary Use Case
- 6 Outlook
- References
- Typology for Industrial Customers in the Subscription Economy
- 1 Introduction
- 2 Literature Review
- 2.1 Industrial Subscription Business Models
- 3 Methodology
- 4 Results
- 4.1 Delineation of the Research Area
- 4.2 Selection of Suitable Characteristics and Determination of Meaningful Characteristic Values
- 4.3 Formation of Types by Combination of Characteristics
- 5 Conclusion and Outlook
- References
- Business Models for Commercializing Predictive Maintenance in the Context of Industrial Sustainability
- 1 Introduction
- 2 Literature Review
- 3 Methodology
- 4 Results
- 5 Conclusions and Recommendations
- References
- From Business Model to Contribution Model
- 1 Introduction
- 2 Towards Contribution Model Through Sustainability
- 3 Re-thinking Value Co-creation in Sustainability-Oriented Service Systems
- 4 Contribution Model Framework Development
- 5 Reflections and Future Research
- References
- Innovating for a More Efficient World
- Towards ANN Based Digital Twins of Ship Propulsion Systems
- 1 Introduction
- 2 Introduction of Project Data Sets
- 3 Intialization of the Digital Twin Based on the Simulation Data
- 4 Comparison Between Simulation Data and Measured Data
- 5 Adaptation of the Digital Twin to the Measurement Data
- 6 Summary and Outlook
- References
- Risk-Based Inspection for Smart Asset Management Decision Making on Major Rotating Equipment
- 1 Introduction
- 2 Background: Risk and Failure Patterns
- 3 Solution: Risk-Based Asset Life Management
- 4 Quantification of the Risk
- 5 Results, Experience
- 6 Conclusion
- References
- Machine Learning for Drone-Based Last Mile Delivery of Perishables
- 1 Introduction
- 2 Background and Related Literature
- 3 Machine Learning to Support Last Mile Delivery
- 3.1 Classification
- 3.2 Clustering
- 3.3 Optimization
- 4 Discussion
- References
- Reducing Service Trips and Its Effects on Service Delivery and Customer Experience
- 1 Introduction
- 2 Background
- 2.1 Ecological Sustainability
- 2.2 Economic Sustainability
- 2.3 Customer Intimacy
- 3 Methodology
- 4 Findings
- 5 Conclusions and Recommendation
- References
- The Value of Guideline Practice as a Proto-Service for Smart Service Development
- 1 Introduction
- 2 Theoretical Background
- 3 Methodology
- 4 Results of Case Study
- 5 Discussion
- 6 Implications
- References
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