Exploring Service Productivity
Studies in the German Airport Industry
1st Edition
Published on 23. July 2018
XXI, 344 pages
978-3-658-23036-4 (ISBN)
Description
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
More details
Series
Language
English
Place of publication
Wiesbaden
Germany
Publishing group
Springer Fachmedien Wiesbaden GmbH
Target group
Professional and scholarly
Illustrations
XXI, 344 p. 70 illus.
File size
5,54 MB
ISBN-13
978-3-658-23036-4 (9783658230364)
DOI
10.1007/978-3-658-23036-4
Schweitzer Classification
Other editions
Additional editions
Book
07/2018
Springer Gabler
€53.49
Shipment within 10-15 days
Person
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
Content
Systematic literature review on service productivity.- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective.- An interactive service productivity model.
