High Tech and High Touch
The Future of Human Service: SERVSIG 2020
Published on 21. January 2022
100 pages
978-1-80382-570-0 (ISBN)
Description
This ebook is about "e; High Tech and High Touch: The Future of Human Service: SERVSIG 2020
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Content
- Outline placeholder
- High tTech and hHigh tTouch: tThe fFuture of hHuman sService
- References
- "Going on a sensory adventure, a touchy subject?": investigating haptic technology and consumer adventure orientation
- Introduction
- Literature review
- A "touchy" subject- touch, haptics and service experiences
- "Touching the Void"-Haptic technology
- "Consumers sense of adventure" in service experiences
- Channel value, brand attitude and purchase intentions
- Conceptual model and hypothesis development
- Haptics impact on channel value, brand attitude and purchase intentions (H1-H3)
- Channel value and brand attitude impact on purchase intentions (H4-H5)
- Moderating role of adventure orientation (H6-H7)
- Overview of studies
- Study 1
- Method
- Results
- Study 2
- Results
- Discussion
- Theoretical implications
- Practical implications
- Limitations and future research directions
- References
- Further reading
- Personal goals in consumers' adoption of mHealth services
- Introduction
- Literature review
- Technology-based service acceptance
- Integrating goal and construal-level theory to improve understanding of mHealth adoption
- Overview of the research design
- Study 1 interviews
- Method
- Findings
- Study 2 survey
- Method
- Sample
- Analysis
- Results
- Discussion and implications
- Theoretical implications
- Practical implications
- Future research and conclusion
- References
- Questions
- Goal feasibility:
- Subjective norms:
- Behavioural intention:
- A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being
- Introduction
- Literature review
- Vulnerability
- Well-being
- Patient engagement
- Smart technologies in healthcare
- Research design
- Action study 1: Adopting smart technologies
- Data collection and analysis
- Findings
- Action study 2: Fostering patient engagement
- Data collection and analysis
- Findings
- Action study 3: Assessing well-being
- Data collection and analysis
- Findings
- Discussion
- Theoretical contributions
- Managerial implications
- Limitations and further research
- References
- Appendix
- Sensors
- Blended human-technology service realities in healthcare
- Introduction
- Human and technology interaction in healthcare services
- Human interaction in healthcare services
- Digital technology in healthcare services
- Human-technology interaction
- Conceptualization of blended human-technology service realities
- Typology of blended human-technology service realities in healthcare
- Human-dominant reality
- Balanced reality
- Technology-dominant reality
- Framework for blended human-technology healthcare service realities and propositions
- Shared control as a key mechanism
- Agency as an influencing factor
- Emotional-social and cognitive complexity as a key mechanism
- Meaningful human-technology experiences as an influencing factor
- DART as an influencing factor
- Shared control influenced by DART on engaged actors' well-being
- Emotional-social and cognitive complexity influenced by DART on engaged actors' well-being
- Blended human-technology service realities in healthcare examples
- Human-dominant reality - telehealth
- Balanced reality - the use of VR in a face-to-face healthcare interaction
- Technology-dominant reality - service robots
- Contributions and future research
- Theoretical contributions
- Managerial implications
- Future research
- References
