
Algorithmic Decision-Making in Service Work
An Analysis of Changing Job Autonomy
Gina Glock(Author)
Nomos (Publisher)
1st Edition
Published on 6. December 2024
401 pages
978-3-7489-4666-3 (ISBN)
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Description
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Far-reaching transformations in the world of work are being discussed vividly under the term 'artificial intelligence'. Questions arise about the changing role of humans in work processes and their freedom to determine work content and conditions.
This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.
Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
More details
Language
English
Place of publication
Baden-Baden
Germany
File size
10,03 MB
ISBN-13
978-3-7489-4666-3 (9783748946663)
DOI
10.5771/9783748946663
Schweitzer Classification
Other editions
Additional editions

Book
12/2024
1st Edition
Nomos
€104.00
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