Advances in The Human Side of Service Engineering

Name: Advances in The Human Side of Service Engineering | Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
Brand: Springer
Price: 149.79 EUR
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Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Louis E. Freund Wojciech Cellary(Editor)

Springer (Publisher)

Published on 16. June 2017

XIII, 240 pages

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978-3-319-60486-2 (ISBN)

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Content

Intro
Advances in Human Factors and Ergonomics 2017
Preface
Contents
Gamification in Service Engineering
Using Gamification to Enhance User Motivation: The Influence of Gender and Age
Abstract
1 Introduction
2 Related Work
3 Methods
4 Results
5 Conclusions
References
The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game
Abstract
1 Introduction
2 Related Work
2.1 Decision Support Systems
2.2 Theory of Causal Attribution
3 Research Design
3.1 Methods
3.2 Description of the Sample
4 Results
4.1 Effect of Repetition
4.2 Effect of the Decision Support System
5 Discussion and Conclusion
6 Limitations
Acknowledgements
Appendix
References
Gamified Self-service Checkouts: The Influence of Computer-Related Causal Attributions on User Experience and Motivation
Abstract
1 Introduction
2 Related Work and Theoretical Background
2.1 Gamification of Shopping Experiences
2.2 Attribution Theory
3 Research Questions and Methodology
3.1 Process' Suitability for Gamification
3.2 Software Prototype
3.3 Measurement
3.4 Procedure
3.5 Sample
4 Data Analysis and Results
4.1 User Experience, Motivation and Service Fascination
4.2 Computer-Related Causal Attributions
4.3 Influence of Computer-Related Causal Attributions
5 Discussion
5.1 Implications and Recommendations
5.2 Limitations and Future Research
References
Defining Recrutainment: A Model and a Survey on the Gamification of Recruiting and Human Resources
Abstract
1 Introduction
2 Background
2.1 Gamification
2.2 Assessment
2.3 Gaming
2.4 Generation Y
2.5 Synthesis: A Definition of Recrutainment
3 A Model for Recrutainment Applications
3.1 Foundations: Octalysis Framework and Person-Environment Fit Model
3.2 Recrutainment Model
4 Study on Recrutainment Applications
5 Conclusion
References
SciencOmat: A Gamified Research Platform for Evaluating Visual Attractiveness
Abstract
1 Introduction
2 Platform Concept and Theoretical Background
3 Prototype
3.1 SciencOmat: User Interface
3.2 User Experience Evaluation
4 Use Case Evaluation
4.1 Use Case 1: Sales Prediction
4.2 Use Case 2: Virtual Prototyping
5 Conclusions and Future Research
5.1 Annotation
References
Innovations in Quality and Safety Practices in Health Care Systems
Alarm Management: A Systems Approach to Patient Safety
Abstract
1 Introduction
2 Background
3 Device Safety Analysis and FDA Approval Process
4 Method
4.1 Quantitative Data Analysis
4.2 Risk Assessment
4.3 Qualitative Data Analysis
5 Discussion
6 A Systems Approach to Alarm Safety
7 Conclusion
References
How Is the Quality of Life of Patients with Cerebral Palsy Improved? Qualitative and Quantitative Ev ...
Abstract
1 Introduction
2 Composition of the Assistance System
3 Functionality and Tests of the Assistance System
4 Research Results
5 Qualitative Analysis
6 Final Conclusions
Acknowledgments
References
Prevalence and Risk Factors of Respiratory Problems Among Solid Waste Collectors in the Philippines
Abstract
1 Introduction
1.1 Scope and Limitations
1.2 Literature Review
2 Methods
2.1 Sample Size
2.2 Variables Included
2.3 Data Input and Analysis
3 Results and Discussion
3.1 Descriptive Statistics
3.2 Binary Logistic Regression Result
4 Conclusion
Acknowledgements
References
Prevalence, Severity, and Risk Factors of Work-Related Musculoskeletal Disorders Among Stevedores in a Philippine Break-Bulk Port Terminal
Abstract
1 Introduction
2 Methods
2.1 Sampling Frame
2.2 Data Collection
2.3 Statistical Analysis
3 Results
3.1 Sample Demographics
3.2 Prevalence of Work-Related Musculoskeletal Disorders Among Stevedores
3.3 Severity of Work-Related Musculoskeletal Disorders Among Stevedores
3.4 Risk Factors of Work-Related Musculoskeletal Disorders (Shoulder)
3.5 Risk Factors of Work-Related Musculoskeletal Disorders (Forearm)
3.6 Risk Factors of Work-Related Musculoskeletal Disorders (Upper Back)
3.7 Risk Factors of Work-Related Musculoskeletal Disorders (Lower Back)
4 Discussion
5 Conclusion
Acknowledgement
References
Smart Service World
Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms
Abstract
1 Introduction: Smart Services in Manufacturing Firms and the Need for New Business Models
2 Developing Business Models Using Value Proposition Design
3 Use Case: Applying Value Proposition Design for Developing a Business Model for Condition Monitori ...
3.1 Introduction to the Use Case
3.2 Analyzing Customer Jobs, Pains and Gains
3.3 Designing Value Propositions and Business Models for Customer Profiles
4 Conclusion and Implications
References
Wisdom Service Systems: Harmonious Interactions Between People and Machine
Abstract
1 Introduction
2 Wisdom (the Common Good)
2.1 Practical Wisdom (Phronesis)
2.2 Wisdom as Expert Knowledge
2.3 DIKIW Hierarchy and Wiser Systems
3 Wisdom Service Systems
3.1 Complexity of Growth
3.2 Quantity of Data
3.3 Diversity of Data
3.4 Diversity of Using Information
3.5 Wisdom Computing
4 Cognitive Mediators
4.1 Observing Situations, Context and Culture
4.2 Understanding Situations, Context and Culture
4.3 Grasping Situations, Context and Culture
4.4 Providing Options
4.5 Wisdom Decision Process
5 Discussions and Future Research Directions
References
Do You Like According to Your Lifestyle? A Quantitative Analysis of the Relation Between Individual Facebook Likes and the Users' Lifestyle
Abstract
1 Introduction
2 Fundamentals
2.1 The Lifestyle Concept
2.2 Facebook
3 Experimental Setup
3.1 Survey Structure
3.2 Facebook like Data Collection
4 Data Collection and Analysis
4.1 Descriptive Analysis
4.2 Facebook Likes Preprocessing
4.3 Correlation Analysis
5 Conclusion
References
An Online Tool to Promote Citizenship Roles in Urban Community Organizations
Abstract
1 Introduction
2 Related Work
3 System Architecture
3.1 Community Model
3.2 Request Process
4 System Evaluation and Analysis
5 Conclusions
References
Service Science Education and T-Shaped Professionals
Factors Influencing Academic Success for Design Students: A Study of Curricular Expectations and Eth ...
Abstract
1 Introduction
2 Non-cognitive Factors that Influence Academic Success
3 Transfer Students
4 Financial Conditions
5 America's College Promise
6 Factors Impacting Academic Success in Design Education
7 Design Thinking and Creativity
8 Methods
9 Discussion
10 Qualitative Survey Responses
11 Demographic Survey Data
12 Findings and Implications
13 Conclusions and Areas for Future Study
References
Humanity-Embedded Service Science Education
Abstract
1 Introduction
2 Service Science Initiatives in Taiwan
2.1 Institute of Service Science (ISS), National Tsing Hua University (NTHU)
2.2 Service Science Society of Taiwan (S3tw)
3 Humanity-Embedded Learning Activities
3.1 Service Humanity Camp and Service Learning
3.2 The ISS Internship Program
3.3 Project-Based Learning Activities
4 Reflection
5 Conclusion
Acknowledgments
References
Developing T-Shaped Civil Engineers Through Involvement in Out-of-Class Activities
Abstract
1 Introduction
2 Rating the Quality of US Infrastructure
3 Rapidly Rebuilding from Scratch
4 Competency Development from Out-of-Class Activities
5 Conclusion and Future Research
Acknowledgments
References
T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) - Venice Gateway for Science and Technology
Abstract
1 Introduction
2 Integrated Framework: T-Shaped Professionals
3 Integrated Framework: Smart Systems
4 Practical Implications: VEGA(ST) Case Study
5 Conclusions and Research Limitation
References
Worker and Consumer Factors in Service Engineering
Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines
Abstract
1 Introduction
1.1 Bank Security Industry
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Scope and Limitations
2 Methodologies
3 Results and Discussion
3.1 Binary Logistic Regression
4 Conclusions and Recommendations
References
The Negative Effect that Benefit Delay in Service Consumption Causes to a Customer and the Counterme ...
Abstract
1 Introduction
1.1 The Concept of Benefit Delay
1.2 Benefits and Delays When Receiving Services
1.3 Significant Issues Brought up by Characteristics of DBSs
2 Methods
3 Results and Discussion
3.1 Difference in Delays Among Three Types of Benefit
3.2 Supplementing Effects Among Each Benefit
4 Conclusion and Future Study
Acknowledgments
Appendix: Observation Parameters of the Model
References
A Task Analysis of Small-Scale Jewelry Craft Workers to Investigate the Effects of Work System Eleme ...
Abstract
1 Introduction
2 Development of Hypothesis and Conceptual Model
3 Methodology
3.1 Measurement and Instrumentation of Variables
3.2 Sampling
3.3 Statistical Analysis
4 Results and Discussion
4.1 Comparative Analysis of Symptomatic and Asymptomatic Subjects
4.2 Work Design Component Mismatch, Environmental Factors and Individual Factors as Explanatory Vari ...
4.3 Work Design Component Mismatch, Environmental Factors, Individual Factors and Work Sitting Postu ...
4.4 Work Design Component Mismatch, Environmental Factors, Individual Factors, Work Sitting Posture ...
4.5 General Body Discomfort as Explanatory Variable of Work Sitting Mobility
5 Conclusion
References
The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia
Abstract
1 Introduction
1.1 Lean
1.2 Six Sigma
1.3 Lean Six Sigma
2 Method
3 Results
3.1 Using Smart IP Camera to Evaluate the Employees Performance
3.2 Reducing Paper of New Account Registration for Customer Who Doesn't Have Tax ID Number
3.3 Using Small Table as the Temporary Place of Customer Service's Documents
3.4 Changes the Layout and Queuing System
3.5 Using Chair for Security
3.6 Using Visual Aid
4 Conclusion and Discussion
References
Author Index

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Advances in The Human Side of Service Engineering

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