
Designing Social Interfaces
Description
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Designers, developers, and entrepreneurs today must grapple with creating social interfaces to foster user interaction and community, but grasping the nuances and the building blocks of the digital social experience is much harder than it appears. Now you have help.
In the second edition of this practical guide, UX design experts Christian Crumlish and Erin Malone share hard-won insights into what works, what doesn't, and why. With more than 100 patterns, design principles, and best practices, you'll learn how to balance opposing forces and grow healthy online communities by co-creating the experience with your users.
- Understand the overarching principles before applying tactical design patterns
- Cultivate healthy participation and rein in misbehaving users
- Learn patterns for adding social components to an existing site
- Encourage users to interact with one another, whether it's one-to-one or many-to-many
- Use a rating system to build a social experience around products or services
- Orchestrate collaborative groups and discover the real power of social networks
- Explore numerous examples of each pattern, with an emphasis on mobile apps
- Learn how to apply social design patterns to enterprise environments
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Content
- Intro
- Preface
- Part I: What Are Social Patterns?
- Chapter 1: Mommy, What's a Social User Experience Pattern?
- A Little Social Backstory...
- What Do We Mean by Principle, Best Practice, and Patterns?
- So, That's All the Little Parts: Now What?
- Further Reading
- Chapter 2: Social to the Core
- Social but Not Social Only
- Deliberately Leave Things Incomplete
- Palimpsest
- Talk Like a Person!
- Don't Break Email!
- Be Open
- Learn from Games
- Cargo Cult Anti-Pattern
- Haight-Ashbury Anti-Pattern
- Lord of the Flies Anti-Pattern
- Respect the Ethical Dimension
- Further Reading
- Part II: I Am Somebody
- Chapter 3: You're Invited!
- Engagement
- Sign-Up or Registration
- Sign In
- Two-Factor Authentication
- PIN
- Fingerprint/Bio
- Sign-In Continuity
- Sign Out
- Invitations
- Receive Invitation
- Send Invitation
- The Password Anti-Pattern
- Authorize
- Private Beta
- Welcome Area
- Reengagement
- Further Reading
- Chapter 4: Where's the Rest of Me?
- Identity
- Profile
- Testimonials (or Personal Recommendations)
- Personal Dashboard
- Reflectors
- Identity Cards or Contact Cards
- Attribution
- Avatars
- Portable Identity
- Further Reading
- Chapter 5: Here We Are Now
- A Brief History of Online Presence
- The Future of Presence
- Buddy List
- Activity Streams
- Statuscasting
- Managing Incoming Updates
- Further Reading
- Chapter 6: Would You Buy a Used Car from This Person?
- Reputation Influences Behavior
- Competitive Spectrum
- Levels
- Named Levels
- Numbered Levels
- Labels
- Awards
- Collectible Achievements
- Peer-to-Peer Awards
- Rankings
- Points
- Leaderboard
- Top X
- Tools for Monitoring Reputation
- Friend Ranking
- For the Win
- Further Reading
- Part III: Objects of My Desire
- Chapter 7: Hunters Gather
- Collecting
- Saving
- Favorites
- Displaying
- Add/Subscribe
- Tagging
- Find with Tags
- Tag Cloud
- Further Reading
- Chapter 8: Share and Share Alike
- Tools to Enable Organic "Word of Mouth"
- Send/Share Icon
- Bookmarklet
- Private Sharing
- Send This
- Casual Privacy
- Ephemeral Sharing
- Give Gift
- Public Sharing
- Share This
- Reposting
- Social Bookmarking
- Uploading to the Cloud
- Embedding
- Passive Sharing
- Further Reading
- Chapter 9: The Global Soapbox
- Broadcasting
- Blogging
- Podcasting
- Video blogging
- Microblogging
- Publishing
- Virtual Magazine
- Timestamp
- Rights
- Terms of Service
- Licenses
- Further Reading
- Chapter 10: Long-Time Listener, First-Time Caller
- Soliciting Feedback
- Vote to Promote
- Thumbs Up/Down Ratings
- Ratings (Stars or 1-5)
- Multifaceted Ratings
- Comments
- Reviews
- Soliciting Feedback
- Further Reading
- Chapter 11: Watson, Come Quick!
- Synchronous versus Asynchronous Communication
- Sign In to Participate
- Meta-conversation
- Forum
- Public Conversation
- Private Conversation
- Group Conversation
- Arguments
- Response Notifications
- Further Reading
- Part IV: A Beautiful Day in the Neighborhood
- Chapter 12: Barnraising
- Collaboration
- Manage Project
- Voting
- Collaborative Editing
- Suggestions
- Edit This Page
- The Wiki Way
- Crowdsourcing
- Further Reading
- Chapter 13: Heard It Through the Grapevine
- Keeping Up
- Tuning In
- Following
- Filtering
- Recommendations
- Social Search
- Real-Time Search
- Conversational Search
- Pivoting
- Anticipatory Content
- Further Reading
- Chapter 14: One of Us, One of Us
- Relationships
- Find People
- Adding Friends
- Circles of Connections
- Publicize Relationships
- Unfriending
- The Ex-Boyfriend Anti-Pattern
- Groups
- What's Age Got to Do with It?
- Dating and the One-on-One Connection
- Flirting
- Cybersex/Sexting
- Further Reading
- Chapter 15: Good Cop, Bad Cop
- Community Management
- Collective Governance
- Group Moderation
- Collaborative Filtering
- Report Abuse
- Further Reading
- Chapter 16: Where in the World?
- The Local Connection
- Being Local
- Face-to-Face Meeting
- Party
- Calendaring
- Reminding
- Geo-Tagging
- Geo-Mapping or Near Me Now
- Geo-Tracking or Where I've Been
- Neighborhood
- Further Reading
- Part V: But Wait...There's More!
- Chapter 17: Corporations Are People, My Friend
- Consumer Enterprise Experiences
- Workers are Mobile
- Single Sign-On
- The Corporate Identity and Profile
- Contacts and Relationships
- What Is the Social Object?
- What Are the Jobs to be Done?
- The Status/Activity Stream
- Communicating Without Email
- Administration and Moderation
- Other Tools
- Further Reading
- Chapter 18: Designing Around Openness
- Play Well with Others
- Opening Out
- Open Standards (Semantics and Microformats)
- Opening In
- Hosted Modules
- Going Both Ways
- Open APIs
- Further Reading
- Epilogue
- And In the End...
- [ About the Authors ]
- [ Index ]
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