
The Restaurant Manager's Handbook
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Content
- Intro
- Table of Contents
- Acknowledgements
- Author Biography
- Introduction
- LAYOUTS AND FLOWCHARTS OF A TYPICAL FAMILY-TYPE RESTAURANT
- Chapter 1: Successful Pre-opening Activities For a Restaurant Venture
- TYPES OF BUSINESS ORGANIZATIONS
- SELECTING THE RESTAURANT SITE LOCATION
- NATIONAL RESEARCH
- MARKET AREA RESEARCH
- POPULATION AND DEMOGRAPHICS
- COMPETITION
- GOVERNMENT LAWS, REGULATIONS, AND LICENSES
- OPENING THE RESTAURANT BANK ACCOUNT
- INSURANCE
- ORGANIZING THE PRE-OPENING ACTIVITIES
- SERVICE PERSONNEL NEEDED
- OTHER SERVICES AND SYSTEMS
- HOW MUCH CHINA AND SILVERWARE TO ORDER
- WORKSHEETS
- NECESSARY MISCELLANEOUS RESTAURANT, RESORT & HOTEL SUPPLIES FROM A-Z
- Chapter 2: Basics Of Buying Or Leasing A Restaurant
- DETERMINING THE RESTAURANT'S VALUE
- THE VALUE OF OTHER ASSETS
- GOODWILL
- TERMS, CONDITIONS, AND PRICE
- INITIAL INVESTMENT
- LEASING AS AN OPTION TO GET STARTED
- USING A LEASE BROKER
- GETTING YOURSELF READY TO LEASE
- THE POWER OF WORDS
- CHANGING THE FACE OF YOUR SPACE
- CLEARLY DEFINE WHO DOES WHAT
- UNDERSTANDING YOUR LEASE AGREEMENT
- LEASE VERSUS OWN
- VARIOUS SITE CONSIDERATIONS BEFORE BUYING OR LEASING
- NEW BUILDINGS VERSUS EXISTING BUILDINGS
- LOCATION REQUIREMENTS
- FACILITY REQUIREMENTS
- SITE CHARACTERISTICS
- TRAFFIC COUNT
- Competition
- Chapter 3: Creating A Successful Business Plan
- WHY DO I NEED A PLAN?
- GREAT RISKS, GREAT REWARDS
- NO PROFITS, NO REASON
- WHO SHOULD REVIEW YOUR BUSINESS PLAN
- WHO WILL USE YOUR BUSINESS PLAN
- WHO SHOULD WRITE YOUR BUSINESS PLAN?
- BUT I ONLY WANT TO BE A RESTAURATEUR
- WRITING ALTERNATIVES
- SEARCHING FOR A BUSINESS PLAN WRITER
- CONTRACTS AND AGREEMENTS
- WHAT DOES A GOOD BUSINESS PLAN CONTAIN?
- STANDARD BUSINESS PLAN FORMAT
- Chapter 4: Steps To Secure Financing
- DID YOU KNOW?
- MONEY, MONEY, MONEY
- LEARNING YOUR MONEY FORMULA
- STAY ON THE RIGHT SIDE OF THE LAW
- CAPITAL BUDGETING
- THE MONEY IS OUT THERE
- WHAT WILL YOU DO TO FINANCE YOUR DREAM?
- AVAILABLE FINANCING SOURCES
- OTHER FINANCING OPTIONS
- Leasing Versus Buying
- Deciding Whether to Lease or Buy
- INVESTING IN YOUR DREAM
- YOUR PERSONAL FINANCIAL HEALTH
- BARTERING
- NEITHER A LENDER OR A BUYER BE
- BORROWING FROM FAMILY OR FRIENDS
- LOAN AGREEMENTS
- ASKING FOR A LOAN
- THANKS FOR THE GIFT
- YOUR LOAN PROPOSAL
- FINANCIAL STATEMENTS
- YOUR FINANCIAL STATEMENTS
- HOW TO WRITE A LOAN PROPOSAL
- HOW YOUR LOAN REQUEST WILL BE REVIEWED
- Chapter 5: How to Analyze and Invest In a Restaurant Franchise
- CHOOSING THE RIGHT FRANCHISE
- FRANCHISES ARE NOT INDEPENDENT BUSINESSES
- BECOMING A FRANCHISEE
- BUYING AN EXISTING FRANCHISE
- STARTING NEW
- DOING YOUR RESEARCH
- TERRITORIAL STRATEGIES
- MULTI-UNIT FRANCHISING
- RIGHT TO EXPAND
- EXPANDING YOUR OPERATIONS
- UNDERSTANDING YOUR PURCHASE OPTIONS
- BUYING MULTIPLE UNITS
- FRANCHISING ADVANTAGES AND DISADVANTAGES
- FRANCHISING AND THE LAW
- FRANCHISER CERTIFICATION
- Chapter 6: Effective Restaurant Layout & Remodeling
- PUBLIC AREAS IN YOUR RESTAURANT
- OUTDOOR AREAS
- PARKING
- FIRST IMPRESSIONS
- WINDOW DISPLAYS
- USE SOME GREENERY
- YOUR RESTROOMS
- COUNTERTOP DISPLAYS
- FRONT WORK AREAS
- SHELVING
- DEDICATED WORK AREAS
- DELIVERY AREAS
- LAST BUT NOT LEAST - YOUR OFFICE
- THE BEST SEATS IN THE HOUSE
- WAITING
- MOOD SETTING
- MAY I TAKE YOUR COAT?
- DINING ALFRESCO
- COLORS THAT COMPLEMENT
- THE ANCIENT ART OF FENG SHUI
- COMMISSIONING ARTISTS
- MUSIC TO STIMULATE, SOOTHE, AND WOO
- LET THERE BE LIGHT
- CEILINGS
- COVERING YOUR FLOORS
- SEATING
- SELECTING TABLES
- SEATING AS DÉCOR
- YOUR PROFIT CENTER
- SEATING AS WORK (AND PLAY) AREAS
- ACTING AS YOUR OWN DECORATOR
- THE SMALLEST ROOM IN THE HOUSE
- FRONT-OF-THE-HOUSE SUPPORT STATIONS
- STREAMLINE YOUR BACK-OF-THE-HOUSE
- KITCHEN DESIGN
- YOUR CHEF'S OFFICE
- PLENTY OF STORAGE
- STORAGE
- WASTE AND RECYCLING
- WORKING (AND RESTING) BEHIND THE SCENES
- CONSTRUCTION & RENOVATION
- BUILDING PERMITS AND CODES
- TRANSFORMING BUILDINGS INTO RESTAURANTS
- NEW CONSTRUCTION TIMELINE
- OPEN FOR BUSINESS DURING A RENOVATION
- WORKING IN A CONSTRUCTION ZONE
- CREATING ENVIRONMENTS THAT WORK WITH PEOPLE
- WILL YOU HAVE ENOUGH DINING SPACE?
- TRAFFIC AND WORKFLOW
- MORE WORKFLOW ADVICE
- Chapter 7: Basic Cost Control For Restaurants
- COST CONTROLS ARE CRUCIAL
- COST RATIOS
- FOOD COST PERCENTAGE
- CONTROLLING FOOD COSTS
- YIELD COSTS
- MENU SALES MIX
- THE MENU ITSELF
- PRICING
- FINANCIAL ANALYSIS
- INTERNAL CONTROLS
- PURCHASING AND ORDERING
- INVENTORY
- LABOR PRODUCTIVITY
- BEVERAGE CONTROLS
- Chapter 8: Profitable Menu Planning
- MENU STYLE
- FORMATTING YOUR MENU
- DEVELOPING THE MENU SELECTIONS
- LIMITING THE MENU
- TRUTH AND ACCURACY IN THE MENU
- NUTRITIONAL CLAIMS ON MENUS
- MENU SIZE AND COVER
- MENU DESIGN SOFTWARE
- COPYRIGHTING THE MENU
- PRINTING THE MENU
- RECIPE AND PROCEDURE MANUAL
- ORDERING MANUAL
- PROJECTING MENU COSTS
- THE BEGINNING INVENTORY
- Chapter 9: Dietary and Nutritional Guidelines
- TEST PANEL
- INTERNAL QUALITY CONTROL
- TOOLS TO GAIN FEEDBACK
- TIPS TO ASK THE RIGHT QUESTIONS
- OPERATING PROCEDURES
- CONDUCT A SELF REVIEW
- FOOD SAFETY INSPECTIONS
- HOW TO PREPARE FOR AN INSPECTION
- PREPARING FOR AN INSPECTION
- IMPROVE DIETARY SERVICES
- CONSIDER FOOD ALLERGIES
- Chapter 10: Choose The Proper Equipment
- THE RIGHT EQUIPMENT FOR THE JOB
- MAKING WISE EQUIPMENT PURCHASES
- WHICH QUALITY LEVEL?
- EQUIPMENT BUDGETING
- EQUIPMENT LEASING
- EQUIPMENT RENTAL
- SHOULD I BUY USED EQUIPMENT/FIXTURES?
- EQUIPMENT SUPPLIES
- EQUIPMENT SPECIFIC TIPS
- KITCHEN AND SERVICE EQUIPMENT
- MAJOR EQUIPMENT
- RANGES AND OVENS
- GRILLS, SMOKERS, AND ROTISSERIES
- REFRIGERATORS AND FREEZERS
- DISHWASHERS
- WASHER AND DRYER
- SMALL EQUIPMENT
- FOOD PROCESSING EQUIPMENT
- EQUIPMENT FOR SERVING FOOD
- EQUIPMENT FOR CATERING AND SPECIAL EVENTS
- EQUIPMENT TO TRANSPORT FOOD
- DISPOSABLE EQUIPMENT
- ADDITIONAL EQUIPMENT
- ADDITIONAL RESOURCES TO FIND EQUIPMENT
- Chapter 11: Purchasing
- Steps in the procurement process
- PURCHASING OR ORDERING?
- ORDERING TIPS
- ESTABLISH SPECIFICATIONS
- EVALUATE AND CHOOSE YOUR VENDORS
- CREDIT
- PRODUCT QUALITY
- PRICE
- DEALING WITH SUPPLIERS
- THE CHANGING FACE OF DISTRIBUTORS
- BUYER RESPONSIBILITIES
- BUYER QUALIFICATIONS
- ALTERNATIVE PURCHASING SYSTEMS
- PURCHASING KICKBACKS AND GIFTS
- BRANDS AND QUALITY
- Chapter 12: Inventory, Receiving, and Storage
- RECEIVING
- EFFECTIVE RECEIVING
- RECEIVING AND STORING SUPPLIES
- RECEIVING TIPS
- RECEIVING PROCEDURES
- FOOD STORAGE
- TYPES OF STORAGE
- DRY STORAGE
- REFRIGERATED STORAGE
- DEEP CHILLING
- FROZEN STORAGE
- CLEANING PRODUCTS
- ORGANIZE YOUR STORAGE AREAS
- STORAGE SPOILAGE PREVENTION
- INVENTORY
- PERIODIC INVENTORY COUNT
- PERPETUAL INVENTORY
- DETERMINE INVENTORY LEVELS
- ISSUING
- Chapter 13: Food Buying Techniques
- MEATS
- PROPERTIES OF MEAT
- THE MEAT MARKET
- FROZEN MEAT
- IDENTIFYING PORTIONS OF MEAT
- PROCESSED MEAT
- POULTRY
- EGGS
- SELECTING FRESH PRODUCE
- THE PRODUCE MARKET
- RERISHABLE ITEMS
- PURCHASING PRODUCE
- PROCESSED FOODS
- METHODS TO PRESERVE PRODUCTS
- CONVENIENCE FOODS
- DAIRY PRODUCTS
- Chapter 14: Food Cost Controls
- CONTROLLING FOOD COSTS: STRATEGIES AND TIPS
- GETTING ORGANIZED
- FOOD SALES AND COSTS SURVEY
- ESSENTIALS OF CONTROLLING FOOD COSTS
- YIELD COSTS
- MENU SALES MIX
- THE MENU
- Calculating Food and Drink Costs
- ECONOMIZE WITHOUT REDUCING QUALITY
- MANAGE COST - INCREASE SALES
- OTHER COST-SAVING TIPS
- FOOD-COST PROBLEM AREAS
- FOOD COST PERCENTAGE
- COST-CALCULATIONS - THE BASICS
- WEIGHTED FOOD COST PERCENTAGE
- RAISING PRICES
- Chapter 15: Successful Kitchen Management and Control Procedures
- KITCHEN PERSONNEL
- KITCHEN PROCEDURES
- KITCHEN CLEANLINESS
- KITCHEN CONTROLS
- Chapter 16: Essentials of Food Safety, HACCP, and Sanitation
- HACCP DEFINED
- WHY SHOULD YOU USE HACCP?
- IMPLEMENTING HACCP
- HACCP PROCEDURES
- STORAGE OPTIONS AND REQUIREMENTS
- PREPARING FOOD
- COLD FOOD PRECAUTIONS
- COOKING
- SERVING AND HOLDING
- SANITARY SELF-SERVICE
- COOLING
- REHEATING
- CLEAN VERSUS SANITARY
- A FIRST-RATE FACILITY
- CROSS-CONTAMINATION CONCERNS
- CONTROLLING BACTERIA
- DANGEROUS BACTERIA
- PERSONAL HYGIENE
- Chapter 17: Safety and Risk Management
- KITCHEN AND FOOD SAFETY
- AGENCIES
- FIRST AID AND SAFETY
- FIRE
- ACCIDENTS AND SAFETY
- KITCHEN SAFETY
- GOOD ERGONOMICS
- THE AIR WE BREATHE
- OTHER AVOIDABLE KITCHEN HAZARDS
- REDUCING EMPLOYEE THEFT
- REGISTER PRACTICES
- GIVEAWAYS
- SECURITY
- CORRECT CASH-HANDLING PROCEDURES
- REDUCING CUSTOMER FRAUD
- KEEPING YOUR OWN HOUSE IN CHECK
- ELECTRONIC SECURITY
- Chapter 18: Successful Bar Layout, Set Up, and Location
- OPENING A BAR - AN OVERVIEW
- MARKET RESEARCH
- THE COMPETITION
- BAR LAYOUT (NUTS AND BOLTS)
- SEATING
- THE FRONT BAR
- THE UNDER-BAR
- CLIMATE CONTROL
- CUSTOMER COMFORT
- BAR RECIPE AND PROCEDURE MANUAL
- LIQUOR AND BEER ORDERING
- SETTING BAR PRICES
- LEGAL ADVICE
- MINORS CAN MEAN MAJOR LEGAL PROBLEMS
- Chapter 19: Bar Service, Precautions, and Legalities
- BAR PERSONNEL
- BAR OPERATIONS
- DESCRIPTION OF LIQUOR & ALCOHOLIC BEVERAGES
- LIQUOR STOCKING AND ORDERING
- POURING PROCEDURES
- BAR RECIPE AND PROCEDURE MANUAL
- SOME ENHANCING TOUCHES OF QUALITY
- RECIPES
- BAR TAB PROCEDURES
- BAR SECURITY
- INVENTORY CONTROLS
- Chapter 20: Successful Wine Management
- SERVING WINE PROPERLY
- SERVING SPARKLING WINE AND CHAMPAGNE
- SERVING BY THE GLASS OR BY THE BOTTLE
- HALF BOTTLES AND DECANTERS
- WINE SERVICE INNOVATIONS
- CHOOSING TYPES OF WINE
- THE LANGUAGE OF WINE
- ORDERING WINE
- Chapter 21: Management of Operational Costs and Supplies
- OPERATIONAL CATEGORIES
- ORDERING OPERATIONAL SUPPLIES
- Chapter 22: Computers and Food Service Operations
- FRONT-OF-THE-HOUSE COMPUTER SYSTEMS
- STAND-ALONE SOFTWARE APPLICATIONS
- ONLINE RESERVATION SYSTEMS
- THE FUTURE OF COMPUTERS IN FOOD-SERVICE
- THE EFFECTIVE USE OF E-MAIL
- THE INTERNET AND THE WORLD WIDE WEB
- Chapter 23: Managing the Dining Room and Waitstaff
- PRE-SERVICE DUTIES
- SETTING THE TABLE
- SIDE WORK DUTIES
- CLOSING DUTIES
- SERVICE DUTIES
- ELECTRONIC ORDERING SYSTEMS
- TABLE SERVICE
- GENERAL RULES FOR TABLE SERVICE
- SUPERVISING THE SERVICE
- Chapter 24: Increase Order Amount and Your Bottom Line
- Make Changes to Your Menu and Layout
- Countertop Displays
- HEALTHY OPTIONS
- Promoting Beverages
- Food Allergies
- Services To Impact Your Bottom Line
- Take Care of the Children
- Include Your Wait Staff in Menu Item Decisions
- The Art of Suggesting Accompaniments
- Delicious Desserts = Big Profits!
- Chapter 25: Finding, Recruiting, and Hiring Great Employees
- TRAINING
- HIRING TRAINABLE RESTAURANT EMPLOYEES
- WHAT TO LOOK FOR IN POTENTIAL EMPLOYEES
- SCREENING POTENTIAL EMPLOYEES
- INTERVIEWING
- AVOIDING INTERVIEW-RELATED LAWSUITS
- RECRUITING FOR TEAMWORK
- THE FINAL SELECTION AND DECISION
- EMPLOYEE HANDBOOK
- Chapter 26: Training Employees
- MANAGEMENT'S ROLE IN TRAINING
- TEAMWORK
- WHAT IS A TEAM?
- TEAMBUILDING
- BUILDING TRUST AND TEAM SPIRIT
- TRAINING OTHERS TO BE TRAINERS
- ROLE OF COMMUNICATION IN MANAGING YOUR STAFF
- MAINTAINING PERFORMANCE STANDARDS
- ANNUAL PERFORMANCE REVIEWS
- HANDLING DIFFICULT EMPLOYEES
- Chapter 27: Handling Employees Tips
- WHO SHOULD READ THIS CHAPTER
- WHAT IS A TIP?
- WHY DO PEOPLE TIP?
- WHAT? NO TIP?
- TIPPING SIGNALS
- RECEIVING TIPS
- WAYS TO INCREASE YOUR TIPS
- Chapter 28: Motivate Your Employees
- CREATING JOB SATISFACTION
- WHAT IS MOTIVATION?
- EMPLOYEE MOTIVATION PROGRAM
- RULES OF EMPLOYEE MOTIVATION
- NO-COST WAYS TO RECOGNIZE EMPLOYEES
- REWARD SUCCESS
- HOW TO MAINTAIN GOOD EMPLOYEE RELATIONS
- Chapter 29: Daily Leadership and Teambuilding
- LEADERSHIP
- What TYPE OF LEADER ARE YOU?
- AUTHENTICITY - THE NEW LEADERSHIP BUZZ WORD
- TIPS FOR LEADERSHIP SUCCESS
- TEAMWORK
- TEAMBUILDING
- AN EFFECTIVE TEAM
- AN EFFECTIVE TEAM LEADER
- Chapter 30: Control Labor Cost Without Sacrificing Service or Quality
- BUILDING YOUR TEAM - THE FOUNDATION OF SUCCESS
- PEOPLE ARE ASSETS
- MANAGEMENT COMMITMENT
- HIRING TEAM MEMBERS
- YOUR EMPLOYEE PACKAGE
- WHERE TO FIND YOUR NEXT EMPLOYEES
- A DIVERSE WORKFORCE
- SELECTING THE RIGHT CANDIDATE
- HIRING THE BEST PERSON FOR THE JOB
- SAVING PAYROLL DOLLARS
- OFFER THE RIGHT BENEFITS PACKAGE
- TAX DEDUCTIONS AND CREDITS
- TAKE ADVANTAGE OF BENEFIT DISCOUNTS AND SUBSIDIES
- GOVERNMENT EMPLOYMENT PROGRAMS
- DISABLED WORKER PROGRAMS
- OTHER HELPFUL TAX-SAVERS
- HIDDEN PAYROLL EXPENSE SAVINGS
- SAVE MONEY IN EMPLOYEE TRAINING
- YOUR TRAINING NEEDS
- SETTING GOALS AND EXPECTATIONS
- TRAINING PLANS
- MEETINGS
- CULINARY AND HOSPITALITY PROGRAMS
- IN-HOUSE TRAINING PROGRAMS
- ADULT EDUCATION
- SCHEDULING YOUR STAFF
- THE PRODUCTIVE WORKPLACE
- Chapter 31: Public Relations For Your Restaurant
- WHAT IS PUBLIC RELATIONS?
- HOW TO APPLY YOUR PR PLAN
- BUILDING AND SUPPORTING STRONG MEDIA RELATIONS
- WHAT'S NEWS
- PR IS DIFFERENT FROM ADVERTISING
- LAUNCHING A CAMPAIGN
- SPECIAL EVENTS
- THE VALUE OF LOYALTY
- EMPLOYEE RELATIONS IS ALSO PUBLIC RELATIONS
- TALKING TO YOUR COMMUNITY
- PLANNING FOR THE UNFORESEEN
- Chapter 32: How To Keep Customers Coming Back For More
- CUSTOMERS FOR LIFE
- A WORD OF CAUTION
- KNOW WHAT YOUR PATRONS WANT
- PAY ATTENTION AND DELIGHT CUSTOMERS
- WORD OF MOUTH
- INCENTIVES
- PEOPLE, PEOPLE, PEOPLE
- STAFF
- Chapter 33: Promote Your Restaurant On the Internet
- DEVELOP AN INTERNET PLAN
- WHAT TO PUT ON YOUR WEBSITE
- HIRING A WEB DESIGNER
- WEB DESIGN MISTAKES TO AVOID
- WEB HOSTING
- MARKETING YOUR WEBSITE
- ONLINE PUBLIC RELATIONS
- INTERNET ADVERTISING
- WEB SUMMARY
- Chapter 34: Add Catering to Your Restaurant
- SKILLS NEEDED IN THE CATERING BUSINESS
- ASSESS YOUR SKILLS PROFILE
- TYPES OF CATERING
- THE BEST OF BOTH WORLDS
- CATERING FOR BUSINESSES
- SOCIAL EVENT CATERING
- MANAGING THE EVENT
- HANDLING INQUIRIES
- MEETING WITH THE CLIENT
- QUOTES AND CONTRACTS
- CANCELLATIONS AND REFUNDS
- PAPERWORK
- STAFFING
- EQUIPMENT
- MARKETING
- CONCLUSION
- Chapter 35: Internal Bookkeeping
- ACCOUNTING SOFTWARE
- SECTION 1: ACCOUNTS PAYABLE
- SECTION 2: REVENUE ACCOUNTS AND RECONCILIATION
- SECTION 3: PAYROLL
- Chapter 36: Successful Budgeting and Profit Planning
- PROJECTING THE OPERATIONAL BUDGET
- Chapter 37: How To Prepare the Monthly Audit and Cost Projections
- DEFINING THE ACCOUNTING PERIOD
- COMPUTING THE ENDING INVENTORY
- COMPLETING THE BUDGET
- ANALYZING THE COMPLETED BUDGET
- VARIATIONS IN GROSS PROFIT
- BUDGETING & PROFIT PLANNING
- Chapter 38: Perform an Internal Audit On Restaurant and Bar Operations
- PRE-AUDIT PLAN
- BALANCE SHEET EXAMINATION
- LOANS TO SHAREHOLDERS - AUDIT TECHNIQUES
- PROFIT AND LOSS STATEMENT EXAMINATION
- Chapter 39: Basics of Selling a Restaurant
- STRATEGIES FOR SELLING
- LOOKING FOR THE RIGHT BUYER
- PASS YOUR BUSINESS ON
- SELLING YOUR BUSINESS TO YOUR EMPLOYEES
- DECIDING NOT TO SELL
- CLOSING YOUR DOORS FOR GOOD?
- SO, YOU STILL WANT OUT?
- Case Studies
- Ali Amundson
- Jay Johnson
- Roy B. Assad
- Stephanie Morley
- Jaime Miller
- Glossary of Terms
- Appendix
- Manufacturers Reference
- State Restaurant Associations
- Journals & Trade Publications
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