Crash Communication
Management Techniques from the Cockpit to Maximize Performance
Published on 31. December 2020
216 pages
978-1-63047-806-3 (ISBN)
Description
Have you ever wondered why, in spite of the highest safety precautions, catastrophic air accidents still occur from time to time? You may just as well ask, how is it possible that a lender would give $320 million to an insolvent US bank, with no idea how to get the money back? In
Crash Communication, Peter Brandl combines his professions-pilot, manager, and entrepreneur-to draw striking parallels between aviation and the corporate world. In his book, he shows that the "human error" factor follows a fatal logic. Brandl offers original and relevant answers to fundamental questions of leadership and communication. His fascinating approach shows managers and executives in the "corporate cockpit" what to do when the warning lights come on.
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Person
Peter Brandl, born in Germany, is an internationally sought-after communication expert, as well as a professional pilot and flight instructor. He takes his expertise from more than 20 years with a consulting and training business for executives, teams, salespeople, and flight crews. Besides his consulting business, he built up several companies and worked as a sales manager and CEO. Peter has spoken in 14 countries on 3 continents and authored multiple books, which all became bestsellers in different countries.
Content
- Intro
- Title
- Copyright
- Contents
- Preface
- What Crew Resource Management Means
- How Aviation, Management, and Business Are Related
- About the Author
- Introduction: Of Crashes and Their Causes
- Human Error and "Human Factors"
- Was the Collision Avoidable?
- The Role of Communication
- Breakdowns in Companies
- Consequences of Human Mistakes
- What Leads to Insolvency?
- Human Nature: Nearly Unchanged
- Our World: Drastically Changed
- Learning from Aviation
- Chapter 1 Forgetting to Extend the Flaps
- Main Source of Mistakes: Stress
- Crash Example: Madrid, 2008
- Company Example: KfW-A Bank Gives Away ?320 Million
- Stress and Its Consequences
- The Pitfalls of Human Perception
- Professional Stress Management in Business
- Stress-And What You Can Do
- Chapter 2 Who Is Crazy Enough to Criticize a Captain?
- Authoritarian Leadership as a Cause of Insolvency
- Crash Example: Puerto Plata, February 1996
- Company Example: Jürgen Schrempp and His World, Inc.-Billions in Losses for DaimlerChrysler
- When the Captain Is Sitting at the Controls
- Power Distance and Company Success
- Cooperative Leadership in Practice
- Bad Cooperation-And What You Can Do
- Chapter 3 Landing in Bad Weather
- Arrivalitis: A Form of Goal Fixation
- German Corporations: Too Hesitant in Times of Crisis
- Crash Example: Zurich, November 2001
- Company Example: Volkswagen and the Foray into Luxury Sedans
- In Love with the Goal and Blind to Danger
- The Human Irrational Way of Dealing with Risks
- Professional Handling of Goals and Risks in a Company
- Target Fixation-And What You Can Do
- Chapter 4 Airplanes Going Down and Nobody Cares
- The Imbalance between Administration Time and Time Spent Adding Value
- Crash Example: Miami, December 1972
- Company Example: Dr. Jürgen Schneider-How to Pull the Wool over Bankers' Eyes
- The Lights Are On, but No One's at Home
- Situational Awareness: Staying Ahead of the Aircraft
- Professional Business Management
- Operative Rush-And What You Can Do
- Chapter 5 "But I Thought You Were Flying!"
- Kai Tak: Hong Kong's "Feared Airport"
- Working in a Bad Atmosphere
- Crash Example: Minneapolis, October 2009
- Company Example: Airbus-Two Masters Lead to Leadership Crisis
- A Wrench in the Works
- A Tricky Balance: Prescription and Personal Responsibility
- Assigning Work Professionally
- Uncertain Boundaries-And What You Can Do
- Chapter 6 Blame Culture
- Learning from Mistakes
- Crash Example: North Atlantic, June 1987
- Company Example: The World Economic Crisis-Blaming the Bankers
- What Is a No-Blame Culture?
- Types of Mistakes, Strings of Errors: Knowing What to Look Out For
- Dealing with Mistakes at Work Professionally
- Hiding Mistakes-And What You Can Do
- Chapter 7 Crash Communication
- A Cautionary Tale
- Crash Example: Dawson, Texas, May 1968
- Company Example: Grundig-Downfall of a Household Name
- "Destructive Communication": The Crash Begins with the Said (and Unsaid)
- Daily Communication Sins
- Professional Business Communication
- Destructive Communication-And What You Can Do
- Conclusion Utilizing Resources: Company Resource Management
- Flying: In Safe Hands
- Many Applications for CRM
- About the Author
