Experiencing Hospitality
Published on 17. December 2018
285 pages
978-1-5361-4388-1 (ISBN)
Description
Experiencing Hospitality offers an intellectually stimulating and innovative approach to the study of hospitality. It is ideal for students and academics within both the applied fields of hospitality and tourism studies, and the general field behavioral sciences. This book is also suitable for practitioners in hospitality, leisure and tourism businesses, for whom it provides a provocative and informative guide to understanding and providing hospitality within a commercial context. This stimulating and informative text will appeal to both academics and practitioners, with contributions from leading hospitality experts detailed within its pages. The text draws together forms of thinking and influences from a diverse range of both national and international perspectives. Beyond the immediate hospitality, leisure and tourism programs, this book is relevant to the wider social sciences, geographers, sociologists, anthropologists, social historians, cultural studies academics, as well as those studying refugee and migration flows.
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Other editions
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Bill Rowson | Conrad Lashley
Experiencing Hospitality
Book
12/2018
Nova Science Publishers Inc
€303.55
Shipment within 15-20 days
Content
- Intro
- Contents
- Preface
- Chapter 1
- Towards a Theoretical Understanding of Hospitality
- Abstract
- Introduction
- Studying Hospitality
- The Cultural/Social Domain
- The Private/Domestic Domain
- The Commercial/Industrial Domain
- Hospitality Motives
- Hospitality Services
- Uniformity Dependent Services
- Choice Dependent Services
- Relationship Dependent Services
- Professional Dependent Services
- Conclusion
- References
- Chapter 2
- One Cheer for Marxism: Hospitality as a Bourgeois Phenomenon
- Abstract
- Introduction
- Marx, Social Class and the Bourgeoisie
- Class, Status, and Consumption
- Class, Problems of Consumption and Bourgeois Values
- Bourgeois Values
- The Bourgeois Nature of Hospitality
- The Hospitality Turn and Bourgeois Values
- Value Hierarchies and Bourgeois Hospitality
- Consumption and the Production of Hospitality
- Conclusion
- References
- Chapter 3
- Hostility and Hospitality: Connecting Brexit, Grenfell, and Windrush
- Abstract
- Introduction
- Structures and Functions of Hospitality and Hostility
- Hospitality as Moral Obligation
- Hospitality, Transgression, and the Pleasures of Hospitlaity
- Brexit, Grenfell, and Windrush: Issues of Home and Home Making
- The Hostile Environment
- References
- Chapter 4
- Inhospitable Hospitality?
- Abstract
- Introduction
- McDonaldized Hospitality
- Predictability
- Control
- Non-Human for Human Technology
- Irrationality of Rationality
- Simulated Hospitality
- Enchantment/Disenchantment
- Emulation
- Nothing
- Things and Non-Things
- People-Non-People
- Service-Non-Service
- Conclusion
- References
- Chapter 5
- Experiencing, Expressing and Evoking Emotions in Hospitality and Tourism
- Abstract
- Introduction
- Classifying and Decoding Emotions
- The Importance of Emotions in the Hospitality and Tourism Field
- Conclusion
- References
- Chapter 6
- A Paradigm Shift from "Emotional Labor" to "Genuine Emotional Display" in the Workplace
- Abstract
- Introduction
- The Role of Emotions in the Services Transaction Process
- The Theory of Emotional Labour and Its Parameters
- A Paradigm Shift from Emotional Labour to Emotional Display Genuineness
- Conclusion
- References
- Chapter 7
- Working in Hospitality: Flexible Working and the Gig Economy
- Abstract
- Introduction
- Working in Hospitality
- Recruitment Platforms
- Employers
- Workers and Employees
- Conclusion
- References
- Chapter 8
- Pleasure and Hospitality in New Zealand: The Roles of Alcohol, Sex, and Service
- Abstract
- Introduction
- Alcohol and Accommodation in Early New Zealand
- A Developing (and Continuing?) Social Problem
- Early Lodgings
- Hotels and Social History
- The Role of Sex in Hospitality
- Sexual Hosting
- Sexual Behaviour or Harassment?
- Causes of Harassment
- The Role of Appearance
- Self-Sexualising Labour
- The Role of Pleasure
- The Necessity of Pleasure in Hospitality
- Conclusion
- References
- Chapter 9
- The Diminishing Role of the General Manager from a Middle Managers' Perspective
- Some Generic Drivers
- Abstract
- Introduction
- The General Manager as Middle Manager
- The Development of Networked Hotel Organizations
- The Growth of the Chain Organization
- Informatzation
- Conclusion
- References
- Chapter 10
- Roboptimism or Pessimism: HR Managers Face a Challenge
- Abstract
- Introduction
- What the Academic Literature Tells Us
- Benefits and Challenges for the Organisation
- Impact on HRM and Employees
- Challenges of Implication
- Effect on Employment
- The Needs and Wishes of Customers
- The Future
- Further Research
- Conclusion
- References
- Chapter 11
- Ladies and Gentlemen Serving Ladies and Gentlemen
- Abstract
- Introduction
- Missions, Visions, Mottos and Values
- The Standard: Ritz-Carlton
- Other Hotel Chains
- Analysis of Vacancies
- Bastion, Marriott and Van der Valk
- Falkensteiner and Kempinski
- Bastion and Hilton
- Summary of the Three Studies
- Conclusion
- References
- Chapter 12
- Wine Tourism and Hospitality: Opportunities and Challenges for Future Development
- Abstract
- Introduction
- Wine Tourism Definition and Characteristics
- Who Are the Wine Tourists?
- Wine Routes and Their Contribution to Tourism
- Organic Wine and Tourism Development
- Conclusion
- References
- About the Editors
- Index
- Blank Page
