Operations Management
Description
Operations Management helps students to understand to complex challenges posed by the international context in which all businesses now operate. Packed with innovative pedagogy, including 'When Things Go Wrong' cases that demonstrate how OM failures have created major problems for organizations, and video interviews with Operations managers.
More details
Other editions
Additional editions
Person
David Barnes is Head of the Department of Business Information Management and Operations at the University of Westminster Business School in London, UK. Previously, he has held lecturer posts at Royal Holloway University of London, the Open University and Thames Valley University, and has been a Visiting Research Fellow at the University of Cambridge. Prior to academia, he worked for 14 years in the process plant and building products industries in both engineering and line management positions.
Content
PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT.- 1. Operations Management.- 2. Operations Performance.- 3. Operations Strategy.- PART TWO: STRUCTURAL ISSUES.- 4. Facilities.- 5. Capacity.- 6. Process Design and Technology.- 7. The Supply Network.- PART THREE: INFRASTRUCTURAL ISSUES.- 8. Planning and Control.- 9. Inventory Management.- 10. Lean Operations.- 11. Quality Management.- 12. People in Operations Management.- 13. Risk, Resilience and Recovery.- 14. Operations Improvement.- 15. Innovation in Operations Management.- PART FOUR: THE FUTURE OF OPERATIONS MANAGEMENT.- 16. Emerging Challenges in Operations.
