
Service Integration and Management (SIAM (TM)) Foundation Body of Knowledge (BoK)
Description
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SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM (TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM (TM) Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.
Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM (TM) Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
Prepare for your SIAM (TM) Foundation exam and understand how SIAM can benefit your organization!
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Person
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
Content
Chapter 2: SIAM roadmap
Chapter 3: SIAM structures
Chapter 4: SIAM and other practices
Chapter 5: SIAM roles and responsibilities
Chapter 6: SIAM practices
Chapter 7: SIAM cultural considerations
Chapter 8: Challenges and risks
Appendix A: Glossary of terms
Appendix B: The SIAM Process Guides
Further reading
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
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