Service Integration and Management (SIAM (TM)) Foundation Body of Knowledge (BoK)
2nd Edition
Published on 20. July 2021
Book
Paperback/Softback
224 pages
978-1-78778-310-2 (ISBN)
Description
The official guide for the EXIN SIAM (TM) Foundation certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM (TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM (TM) Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.
Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM (TM) Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
Prepare for your SIAM (TM) Foundation exam and understand how SIAM can benefit your organization!
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM (TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM (TM) Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.
Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM (TM) Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
Prepare for your SIAM (TM) Foundation exam and understand how SIAM can benefit your organization!
More details
Edition
Second Edition
Language
English
Place of publication
Ely
United Kingdom
Target group
Professional and scholarly
Dimensions
Height: 297 mm
Width: 210 mm
Thickness: 13 mm
Weight
599 gr
ISBN-13
978-1-78778-310-2 (9781787783102)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
07/2021
IT Governance Publishing
€39.49
Available for download
E-Book
07/2021
IT Governance Publishing
€39.49
Available for download
Person
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
Content
Chapter 1: Introduction to Service Integration and Management (SIAM)
Chapter 2: SIAM roadmap
Chapter 3: SIAM structures
Chapter 4: SIAM and other practices
Chapter 5: SIAM roles and responsibilities
Chapter 6: SIAM practices
Chapter 7: SIAM cultural considerations
Chapter 8: Challenges and risks
Appendix A: Glossary of terms
Appendix B: The SIAM Process Guides
Further reading
Chapter 2: SIAM roadmap
Chapter 3: SIAM structures
Chapter 4: SIAM and other practices
Chapter 5: SIAM roles and responsibilities
Chapter 6: SIAM practices
Chapter 7: SIAM cultural considerations
Chapter 8: Challenges and risks
Appendix A: Glossary of terms
Appendix B: The SIAM Process Guides
Further reading