Front Office
2nd Edition
Published on 17. February 2010
211 pages
978-1-136-40200-5 (ISBN)
Description
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
? user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
? updated in the light of recent developments such as global distribution systems and the internet
? greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
? additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
? Procedural aspects
? Dealing with people
? Increasing yield
? Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Key features of this essential text:
? user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
? updated in the light of recent developments such as global distribution systems and the internet
? greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
? additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
? Procedural aspects
? Dealing with people
? Increasing yield
? Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
More details
Edition
2nd edition
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
File size
5,42 MB
ISBN-13
978-1-136-40200-5 (9781136402005)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
10/2015
2nd Edition
Routledge
€205.90
Shipment within 10-20 days
Book
03/1999
2nd Edition
Butterworth-Heinemann
€73.20
Shipment within 15-20 days
Persons
Peter Abbott, Sue Lewry
Content
Procedural aspects; Chapter 1 Advance bookings; Chapter 2 Check-in and related issues; Chapter 3 Guest accounting; Part 2 Dealing with people; Chapter 4 Legal aspects and security; Chapter 5 Hospitality; Chapter 6 Social skills; Part 3 Increasing yield; Chapter 7 Sales; Chapter 8 Marketing aspects; Chapter 9 Yield management; Chapter 10 Groups; Part 4 Management aspects; Chapter 11 Tariffs; Chapter 12 Control; Chapter 13 Staffing; Chapter 14 Equipment;
