Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
2nd Edition
Published on 3. November 2022
Book
Hardback
216 pages
978-1-3986-0770-5 (ISBN)
Description
In a world of increasing stress and constant change, supporting and developing employees has never been more difficult. Employee Experience is an essential resource for improving experiences at work.
To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.
Employee Experience
includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.
The second edition features evidence-based research on the most common challenges experienced globally and how a holistic approach to employee experience can solve them. There is updated coverage of questions that should be asked of data to help put people and their experiences at the heart of the organization and new case studies. Full of tools, tips and advice, this book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Reviews / Votes
"Ben Whitter has woven the multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful and pragmatic and will help any business or HR leader make real progress (from the previous edition)."More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Edition type
Revised edition
Product notice
Cloth over boards
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 19 mm
Weight
651 gr
ISBN-13
978-1-3986-0770-5 (9781398607705)
Schweitzer Classification
Other editions
Additional editions
Ben Whitter
Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
E-Book
11/2022
2nd Edition
Kogan Page Ltd
€40.49
Available for download
Ben Whitter
Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
Book
11/2022
2nd Edition
Kogan Page Ltd
€37.50
Available immediately
Previous edition
Ben Whitter
Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
Book
08/2019
1st Edition
Kogan Page Ltd
€94.28
Article exhausted; check for reprint
Person
Author
Ben Whitter, author of Employee Experience and Human Experience at Work, is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. Ben is best known for pioneering and popularizing the concept of employee experience worldwide. He shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme. His work has reached 18 million people, inspired the first EX conferences, and has been featured in publications including The Times, The Telegraph, Forbes, The Financial Times, The Economist, MIT Sloan, Thomson Reuters, and many more.
Ben Whitter is a prolific global speaker on human and employee experience topics and has introduced his ideas to audiences in more than 30 countries. He is a frequent advisor and strategic coach to the World's top companies and helps them to develop strategies that deliver exceptional business and human outcomes. In 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine. Based in London, UK, but operating globally, you can work with Ben and his team, access his thought leadership, and explore partnership services at www.hexorganization.com
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Content
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- Chapter - 00: Introduction;
- Chapter - 01: Why employee experience is a business imperative;
- Chapter - 02: The experience challenge;
- Chapter - 03: The principles and lens of experience;
- Chapter - 04: Defining the employee experience strategy;
- Chapter - 05: Designing the employee experience;
- Chapter - 06: Delivering the employee experience;
- Chapter - 07: Reflections;
- Chapter - 08: Epilogue