Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
1st Edition
Published on 3. August 2019
Book
Hardback
208 pages
978-0-7494-9895-5 (ISBN)
Description
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this.
To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.
Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.
Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.
Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.
Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Reviews / Votes
"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap." * Bruce Daisley, Vice-President EMEA, Twitter * "Ben has woven multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful, and pragmatic and will help any business or HR leader make real progress." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group * "This book is fascinating! Ben Whitter presents a compelling case for why Employee Experience should be a top priority for any organization as we look to re-imagine the important role of work; as humans, organizations and society as a whole." * Colleen Schuller, Vice-President, Head of Employee Experience, GSK * "Employee Experience is a clear business imperative and strategic enabler, and Ben brings this to life with great passion and clarity. The HEX framework captures the essence wonderfully and can be used by everyone to understand, diagnose, contextualize and strategize their own successful EX journey. Amazing stuff!" * Andrew Longley, Global Senior Director of Talent, Adidas * "A must have blueprint for any CEO or People leader looking to create a long-term sustainable culture leading to positive business outcomes." * Graham Donoghue, Chief Executive Officer, Sykes Holiday Cottages * "Traditional HR is going through a massive disruption, and needs to. Without a purpose-led employee experience embedded into your culture and across your organization, you find it more difficult, if not impossible, to create a sustainable business model that will survive the good and the bad times. Ben's book provides a practical tool kit for any HR professional that really wants to bring alive what an organisation stands for and the part their employees need to play." * Dale Parmenter, CEO, DRPG * "Globally, employee experience is really big news, and leading this new workplace agenda is Ben Whitter with his new book, Employee Experience. A must read, this book will have a positive impact for companies using his methods as well as individual executives looking to improve their careers. I highly recommend this read." * Shaun Rein, Founder and Managing Director, China Market Research Group (CMR); Author, "The War for China's Wallet: Profiting from the New World Order." *More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Product notice
Cloth over boards
Dimensions
Height: 241 mm
Width: 164 mm
Thickness: 20 mm
Weight
570 gr
ISBN-13
978-0-7494-9895-5 (9780749498955)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Ben Whitter
Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
Book
11/2022
2nd Edition
Kogan Page Ltd
€133.80
Shipment within 10-20 days
Additional editions
Ben Whitter
Employee Experience
Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
Book
08/2019
1st Edition
Kogan Page Ltd
€47.27
Article exhausted; check for reprint
Persons
Ben Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his 'compelling' EX research. He is best known for pioneering and popularizing the concept of employee experience worldwide. Based in Cheshire, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme. In 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine.
Content
Chapter - 00: Introduction;
Chapter - 01: Why employee experience is a business imperative;
Chapter - 02: The experience challenge;
Chapter - 03: The principles and lens of experience;
Chapter - 04: Defining the employee experience strategy;
Chapter - 05: Designing the employee experience;
Chapter - 06: Delivering the employee experience;
Chapter - 07: Epilogue;
Chapter - 08: Index
Chapter - 01: Why employee experience is a business imperative;
Chapter - 02: The experience challenge;
Chapter - 03: The principles and lens of experience;
Chapter - 04: Defining the employee experience strategy;
Chapter - 05: Designing the employee experience;
Chapter - 06: Delivering the employee experience;
Chapter - 07: Epilogue;
Chapter - 08: Index