Managing the Unexpected
Assuring High Performance in an Age of Complexity
1st Edition
Published on 19. July 2001
Book
Hardback
224 pages
978-0-7879-5627-1 (ISBN)
Description
High reliability organizations (HROs)--such as ER units in hospitals--are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, this book shows executives and upper level managers the competencies their organizations will need to develop if they are to handle surprises with speed and effectiveness and a high degree of reliability.
Reviews / Votes
"...it's worth reading..." (Professional Manager, January 2002)More details
Other editions
New editions
Karl E. Weick | Kathleen M. Sutcliffe
Managing the Unexpected
Resilient Performance in an Age of Uncertainty
Book
08/2007
2nd Edition
Jossey-Bass
€28.90
Article exhausted; check for reprint
Persons
KARL E. WEICK is the Rensis Likert Collegiate Professor of Organizational Behavior and Psychology and professor of psychology at the University of Michigan Business School. His book, The Social Psychology of Organizing (1979), was designated by James Collins in Inc. magazine as one of the nine best business books ever written. KATHLEEN M. SUTCLIFFE is assistant professor of organizational behavior and human resource management at the University of Michigan Business School. She has published numerous articles on cognitive and experiential diversity in top management teams and on organizational performance.