
Market-Driven Management
How to Define, Develop, and Deliver Customer Value
Frederick E. Webster(Author)
Wiley (Publisher)
2nd Edition
Published on 25. September 2002
Book
Hardback
336 pages
978-0-471-23693-1 (ISBN)
Description
This edition will address critical changes in marketing concepts and strategy, and shed light on what must be done now to remain competitive in a customer-focused, market-driven economy.
* In addition to bringing each chapter up-to-date, this new edition will add numerous current topics such as branding, marketing strategy implementation, sales force deployment, value delivery database marketing, CRM, the rise of both outsourcing and strategic alliances, the challenges of globalization and e-commerce, and the lessons learned from the dot-com debacle.
More details
Series
Edition
2. Auflage
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Edition type
Revised edition
Illustrations
Illustrations
Dimensions
Height: 23.8 cm
Width: 15.8 cm
Thickness: 2.8 cm
Weight
567 gr
ISBN-13
978-0-471-23693-1 (9780471236931)
Schweitzer Classification
Other editions
Previous edition
Frederick E. Webster
Market-driven Management
Using the New Marketing Concept to Create a Customer-oriented Company
Book
04/1994
Wiley
€26.62
Article exhausted; check for reprint
Person
FREDERICK E. WEBSTER Jr. is an internationally recognized expert on marketing strategy and organization. He recently retired from the Tuck School of Business at Dartmouth, where he held the distinctive Charles Henry Jones Third Century Professorship of Management, and is a Visiting Scholar at the Eller College of Business and Public Administration at the University of Arizona. He has been executive director of the Marketing Science Institute, an industry-funded organization sponsoring leading-edge academic research. He has written more than a dozen books, including Industrial Marketing Strategy, from Wiley, and has published more than seventy articles in academic and management journals.
Content
Putting the Customer First--Always!
Strategic Planning and Marketing.
Marketing as a Process: Quality, Service, and Customer Satisfaction.
Market Targeting and the Value Proposition.
Customer Relationship Management.
Strategic Partnering and Network Organizations.
Organizational Culture and Customer Orientation.
Developing a Customer-Oriented, Market-Driven Company.
Implementing the Value-Delivery Concept of Marketing Strategy.
Notes.
Index.