World-Class Telecommunications Service Development
Published on 30. June 1998
Book
Hardback
296 pages
978-0-89006-922-6 (ISBN)
Description
Taking an inside look at the underlying processes behind telecommunications service development, this text shows the reader how to build a successful service within an organization, and better organize and manage the service delivery effort. Written by a seasoned telecommunications expert with 20 years of professional experience, this text identifies and describes the two critical phases of telecommunications product development - the product and service delivery levels - and shows how they work together to form a communications service.
More details
Series
Language
English
Place of publication
Norwood
United States
Target group
Professional and scholarly
Product notice
Laminated cover
Illustrations
1, black & white illustrations
Dimensions
Height: 237 mm
Width: 162 mm
Thickness: 22 mm
Weight
522 gr
ISBN-13
978-0-89006-922-6 (9780890069226)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Currently a private consultant, Ellen Ward has been in the information services and communications industry for nearly 20 years, and has been actively involved in numerous aspects of telecommunications, from operations and systems analysis, to marketing, planning, and product development. Ms. Ward has managed the development and introduction of several advanced services for some of the leading service provider organizations.
Content
The Telecommunications Industry -- What's Ahead. What Makes the Telecommunications Environment Unique. A Framework for Product Development. The Six Phases of Product Development. Setting a Strategic Product Direction and Strategy. Evaluating Opportunities and Grouping Projects (Phase 1). Defining the Product and Determining Feasibility (Phase 2). Designing the Product (Phase 3). The Process and Processes of Service Delivery. Putting it Together -- Identifying the Processes and Laying out the Pieces. Issues and Approaches to Process Design. Automating the Service Delivery Process. Telecommunications Managed Network. Phase 3 Wrap Up. Getting the Service Developed (Phase 4). Implementation and Trials (Phase 5). Commercial Launch (Phase 6). Organizing for Product Development. Project Teams? Roles and Responsibilities Defined Tools for Success. Beyond Product Launch -- In-Life Management & Improving the Process of Product Development Within the Organization.