Supervision in the Hospitality Industry
Leading Human Resources
6th Edition
Published on 27. January 2009
Book
Hardback
512 pages
978-0-470-07783-2 (ISBN)
Description
Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors--the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry.
More details
Edition
6., Auflage
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Edition type
Revised edition
Illustrations
ill
Dimensions
Height: 23.8 cm
Width: 19.6 cm
Thickness: 31 mm
Weight
975 gr
ISBN-13
978-0-470-07783-2 (9780470077832)
Schweitzer Classification
Other editions
New editions
Book
02/2012
7th Edition
Wiley
€94.00
Article exhausted; check for reprint
Previous edition
Jack E. Miller | John R. Walker | Karen Eich Drummond
Supervision in the Hospitality Industry
Applied Human Resources
Book
03/2006
5th Edition
Wiley
€69.90
Article exhausted; check for reprint
Content
Preface.
PART 1: LEADING HUMAN RESOURCES, EQUAL OPPORTUNITY, DIVERSITY, AND PLANNING.
Chapter 1: Leading Human Resources.
Chapter 2: Equal Opportunity Laws and Diversity.
Chapter 3: Human Resources Planning, Job Analysis, Job Description, and Organizing.
PART 2: SOURCING, COMPENSATION, AND BENEFITS.
Chapter 4: Sourcing: Recruitment, Selection, and Orientation.
Chapter 5: Compensation and Benefits.
PART 3: PERFORMANCE LEADERSHIP.
Chapter 6: Motivation.
Chapter 7: Teamwork, Teambuilding, and Coaching.
Chapter 8: Employee Training and Development.
Chapter 9: Performance Leadership.
PART 4: MAINTAINING HIGH PERFORMANCE.
Chapter 10: Discipline and Employee Assistance Programs.
Chapter 11: Health and Safety.
PART 5: HUMAN RESOURCES LEADERSHIP.
Chapter 12: Conflict Management, Resolution, and Prevention.
Chapter 13: Communicating and Delegating.
Chapter 14: Decision Making and Control.
Glossary.
Index.