Protection Officer Training Manual

Introduction Purpose and Scope Writers'Profiles Code of Ethics Content Summary Review Learning Skills-Study Habits Unit 1 History of Security Ancient and Biblical Periods The Roman Empire The Anglo-Saxon Period The Middle Ages The Norman Period The Modern Period World War Influences Security Today Field Notes & Report Writing The Notebook Effective Field Note Taking Field Notes and Report Writing Security Officer Reports Planning the Security Report The Six Essential Ingredients The Value of the Security Report Observation Skills & Memory The Professional Security Officer Your Five Senses How to Improve Your Senses General Descriptions Observe & Remember Memory QuizUnit 2 Patrol Techniques Patrol Preparation Types of Security Patrols Patrol Tips Foot Patrols Patrolling, An Art Mobile Patrols Safety on Patrol Safety & the Protection Officer Basic Elements of a Safety Program Key Factors in Accidents Accident Types Accident Causes The Role of the Protection Officer in Safety Common Safety Hazards Traffic Control Procedures Signs and Automatic Signals Roadway Positions Hand Signals The Whistle Traffic Control Gate Duty Equipment General Rules for Traffic Direction Crowd Control Management and Procedures Definitions Formation of Crowds Causes of Crowd Formation Psychological Factors Crowd Actions and Suggested Counter Measures Formation of a Mob Responsibility and Behavior of Protective Groups Planning Considerations Personal Behavior Riot Control Force Deployment Procedures Crime Scene Procedures Determining the Crime Scene Determining Boundaries Protect the Scene Preserve the Crime Making Notes Reconstruct the Crime Scene Public Relations Physical Evidence Evidence Collecting Unit 3 Physical Security Planning Security Lighting Intrusion Detection System Controls Locking hardware Closed Circuit Television Safes and Vaults Fencing Computer Security Introduction Types of Computer Crime Perceiving Invasion of Privacy Recognizing Warning Signs Planning Physical and Logical Security Conducting Risk Assessment Contingency Planning Reviewing Computer Security Unit 4 Explosive Devices, Bomb Threats, Paul J. Hawthorn and Search Procedures Terms Explosive Firing Systems "Bomb": The End Product Nasty Gadgets Other Hazardous Devices Explosive Domestics Preventive Measures Bomb Threats Search Procedures Bomb Incident Plan Conclusion Basic Alarm Systems Electronics and the Protection Officer Alarm Conditions Statistics on Alarms Conditions Perimeter Protection Interior Protection Types of Alarm Systems System Controls Fire Prevention and Detection Principles of Fire Elimination Prevention Equals Good Security Recognizing Fire Hazards Classification of Fire Modern Building-In Case of Fire Conclusion Hazardous Materials What Constitutes a Hazardous Material Response to Uncontrolled Hazardous Material Release Activating the Contingency Plan Identifying the Substance and Quantity Released Determine the Damage Performing "Site Security" Identifying Contamination Control Points Response Preparation Hazard Identification Symbols Unit 5 Strikes Searches Employee Misconduct and Dishonesty Employee Discipline Arbitration Interviews Summary Emergency Planning Michael Krikorian, CPP and Disaster Control Introduction General Planning Guidelines Outline of Action Contacting the Authorities Delegation of Responsibilities Limiting Facility Operations Plant Warning and Communication System Establishing Facility and Perimeter Security Points to Consider in Local Plans Protecting Classified and Proprietary Information Legal Aspects and Requirements Terrorism and V.I.P. Protection Who are the Terrorists? What Do Terrorists Do? Counterterrorist Strategy Counterterrorist Techniques Specific Techniques Professional Development Personal Protection Specialists Tips of Physical Training Hostage Situations Threat Receipt If Taken Hostage Managing the Incident Negotiation Unit 6 Human Relations Analysis of Security: Human Relation Skills Leadership Skills Leadership Styles Transactional Analysis (TA) Value of TA to the Security Officer Ego State Reaction Examples Security Intervention Scale Decision Making Interviewing Techniques Conducting the Interview Getting Acquainted Developing Rapport Motivating the Subject Keeping the Subject Talking Listening Techniques Obstacles to Conversation Encouraging Conversation Ending the Interview Stress Management It Can Devastate the Modern Man Common Stressors The Nervous System Psychosocial Situations Discussing Maslow Occupational Stress Essence of Autorelaxation Physiological Characteristics of Stress Crisis Intervention Causes of Disruptive Behavior Stages of Management of Disruptive Behavior Crisis Development Behavior Levels Protection Officer Guidelines Verbal and Physical Disruptive Behavior Emphatic Listening Nonverbal Communications Controlling Disruptive or Violent Behavior Team Intervention Positive Factors Resulting from Team Approach Leadership in the Team Approach Safety Considerations in Crisis Intervention Unit 7 Security Awareness The Reality of Security Making the Reality of Security Credible Creating Security Awareness among Employees Various Strategies to Create and Sustain Security Awareness Security Investigations Preliminary Investigations Follow-up Investigation Auditing Interviews Informants Undercover Investigations Surveillance Behavior Analysis Testifying in Court Managing Investigations Employee Dishonesty Crime in Business What Society Thinks about the Thief The Realities of Theft Prevention Objective Definition of Employee Dishonesty First Steps Sample List-Retail Establishment Markings Concealment Reporting Preventive Actions Search Policy Employee Liaison Substance Abuse Part I Drug Abuse-Social Aspects The Risks of Drug Abuse Part II Drug Abuse-Workplace Drug Abuse-Cost to Economy Unit 8 Legal Aspects of Security Introduction and Objective What is the Law? The Source of Our Laws Types of Law-Criminal and Civil Arrest Search A Note on Force Evidence Confessions The Burden of Proof Legal Authority of the Protection Officer Search and Seizure Trespass Arrest Use of Force Statements Authority Consent Trespass Arrest Search and Seizure Use of Force Statements Special Status Unit 9 Health, Fitness, and Exercise Prescription Life Styles and Fitness Components of Health-Related Fitness Fitness Appraisal Hints for Starting a Program Muscular Strength and Endurance Body Composition An Exercise Prescription Heart Rate Target Zone Types of Exercise Folklore of Exercise Unit 10 What is First Aid? Legal Aspects Accident Assessment First Action Levels of Consciousness Respiratory System Cardiopulmonary Resuscitation (CPR) Second Action Monitoring Vital Signs The Body, Its Frame, and Associated Injuries Handling the Injured Heat and Cold Injuries Miscellaneous Health Problems Angina, Heart Attack, and StrokeAppendix Index