
The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
Select Books Inc (Publisher)
Will be published approx. on 9. April 2019
Book
Paperback/Softback
192 pages
978-1-59079-489-0 (ISBN)
Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler.
This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including:
Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture
Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more
Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant
Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach
Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers
Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections
Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers
Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture
Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room.
The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.
As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Interest Age: From 18 years
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 13 mm
Weight
357 gr
ISBN-13
978-1-59079-489-0 (9781590794890)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Micah Solomon is a bestselling author and one of America's most popular keynote speakers on building bottom line growth through customer service. Micah was recently named the "new guru of customer service excellence" by the Financial Post.