Tourism Information Technology
Published on 1. November 1997
Book
Paperback/Softback
240 pages
978-0-85199-181-8 (ISBN)
Description
This book examines the impact of information technologies on all sectors of tourism. Its aim is to analyze the interplay between these two large and rapidly growing phenomena and to describe in detail the applications of computer systems, telecommunications, and other aspects of IT to the transportation, travel intermediary, hospitality and entertainment sectors of tourism. Impacts of the technologies on firms, on the structure of the tourism industry and on the tourists themselves are investigated. Changes in the travel distribution system brought about by information technology and the Internet are part of this investigation. Many chapters conclude with a case example showing how IT can be innovatively used in the industry and the challenges encountered by firms as they utilize information technology. The book will be appropriate reading for students of tourism in colleges and universities, and for students taking courses covering IT applications to service management in business schools. Travel industry managers and information professionals will also find the book of value as a reference and a guide for their own implementation of information systems.
More details
Language
English
Place of publication
Wallingford
United Kingdom
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-0-85199-181-8 (9780851991818)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Pauline J. Sheldon PhD is Professor Emerita at the University of Hawai'i's School of Travel Industry Management where she also served as Dean. Currently her research specializes in social entrepreneurship and corporate social responsibility in tourism, sustainable tourism, knowledge management in tourism, and wellness tourism. Most recently she has published a second edition of her book Tourism Information Technology (CABI publishers) with co-authors Benckendorff and Fesenmaier. In 2008 she won the UNWTO Ulysses prize for contributions to knowledge in sustainable tourism. In 2009 she was recognized with the International Travel and Tourism Research Association Lifetime Achievement Award, and in 2013 received the Hannes Werthner Lifetime Achievement Award from the International Federation for Tourism and Information Technology (IFITT) for her work in tourism information systems. She has been a Visiting Professor at Vienna University of Economics, Institute of Tourism and Leisure Studies, the University of Balearic Islands in Mallorca, Spain, Hue University in Vietnam, University of Ljubljana, Slovenia, and Bond University in Australia where she won the Dean's Excellence in Teaching Award. Dr. Sheldon has served as President of the International Academy for the Study of Tourism. She co-founded the Tourism Education Futures Initiative (TEFI) with Dr. Daniel Fesenmaier; and chaired the BEST Education Network. She has worked with UNWTO, APEC International Center for Sustainable Tourism, and the World Bank. She is also a teacher with the Art of Living Foundation.
Content
1: Tourism, Information Technology and Their Synergy 2: Introduction 3: Tourism - An Information Intensive Industry 4: Typologies of Tourism Information 5: Strategic Management of Information 6: Summary 7: Information Technology in The Airline Industry 8: Introduction 10: Passenger Reservation System 11: Other Airline Applications of IT 12: Airport Use of IT 13: Summary 14: Case - Singapore Airlines 15: Information Technology Applications To Travel Intermediaries 16: Introduction 17: Travel Agency Use of IT 18: Tour Operator Use of IT 19: Specialty Channeler Use of IT 20: Impact of IT on the Travel Distribution Channel 21: Summary 22: Case - Rosenbluth Travel 23: Information Technology in Surface Transportation 24: Introduction 25: Intelligent Transportation Systems 26: Car Rental use of IT 27: Rail Company use of IT 28: Water Transportation Operators use of IT 29: Summary 30: Case: 1. National Car Rental 2. Royal Caribbean Cruises 31: Consumer Access to Travel Information Systems 32: Introduction 33: The Internet and Tourism 34: Consumer Access To Gds 35: Information Kiosks 36: TV-Based Tourism Information Retrieval and Booking 37: Voice Input and Recognition Systems 38: A Model of Electronic Consumer Access To Travel Information 39: Summary 40: Case - International Travel Network 41: Hospitality Information Systems 42: Introduction 43: Computer Systems in The Accommodations Sector 44: Computer Applications in the Foodservice Sector 45: Summary 46: Case - Swissotel 47: IT Applications in Attractions and Entertainment 48: Introduction 49: Theme Parks and Themed Attraction 50: Gaming 51: Sports and Skiing 52: Issues 53: Case: Polynesian Cultural Center 54: Government Tourism Office Use of IT 55: Introduction 56: Information Provision 57: Marketing and Promotion 58: Market Research 59: Management Issues 60: Summary 61: Case - Finnish Tourist Board 62: The International Web of Travel Networks 63: Introduction 64: Inter-Company Computer Networks 65: In-Company Computer Networks 66: Electronic Data Interchange (Edi) 67: Summary 68: Emerging Trends in Tourism Information Systems 69: Introduction 70: Increased System Intelligence 71: More Multi-Media and Virtual Reality 72: Growing Global Connectivity 73: Market Segmentation Based on Technology 74: Changes in Travel Industry Structure 75: Summary