
Tour Leadership and Management
SAGE Publications India Pvt Ltd (Publisher)
1st Edition
Published on 13. December 2018
Book
Paperback/Softback
336 pages
978-93-5280-737-6 (ISBN)
Description
This comprehensive and easy-to-understand textbook is specifically designed to meet the needs of students of Tourism and Travel Management who aspire to be successful tourism professionals.
Written in an accessible style and offering clear and pragmatic guidance, Tour Leadership and Management is the outcome of the authors' academic experience coupled with their interaction with numerous professionals and stakeholders from the tourism and hospitality industry. This unique textbook covers a wide array of tasks, responsibilities and practices of tour leadership using industry-related examples, varied case studies and numerous interactive illustrations.
The book's practice- oriented approach and dedicated focus on the techniques of tour management makes it an essential training tool that fills the existing content gap. It will benefits everyone who hopes to master the art of tour leadership and management and take it up as a profession.
Key Points:
* Collection of several real-time caselets exemplifying situations that professional tour managers face during their day-to-day functioning.
* Practical orientation with Indian examples, hands-on exercises and industry insights.
* Extensive illustrations for an interesting and engaging read.
Written in an accessible style and offering clear and pragmatic guidance, Tour Leadership and Management is the outcome of the authors' academic experience coupled with their interaction with numerous professionals and stakeholders from the tourism and hospitality industry. This unique textbook covers a wide array of tasks, responsibilities and practices of tour leadership using industry-related examples, varied case studies and numerous interactive illustrations.
The book's practice- oriented approach and dedicated focus on the techniques of tour management makes it an essential training tool that fills the existing content gap. It will benefits everyone who hopes to master the art of tour leadership and management and take it up as a profession.
Key Points:
* Collection of several real-time caselets exemplifying situations that professional tour managers face during their day-to-day functioning.
* Practical orientation with Indian examples, hands-on exercises and industry insights.
* Extensive illustrations for an interesting and engaging read.
More details
Edition
First Edition
Language
English
Place of publication
New Delhi
India
Target group
College/higher education
Dimensions
Height: 241 mm
Width: 184 mm
Weight
686 gr
ISBN-13
978-93-5280-737-6 (9789352807376)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Shailja Sharma, BBA (Management), MBA (Marketing), MTM, PhD, UGC (NET and JRF), is currently working as an Assistant Professor at the Indian Institute of Tourism and Travel Management (IITTM), an autonomous body under the Ministry of Tourism, Government of India. She has been the chairperson for the BBA (Tourism and Travel) programme for the Noida campus during 2015-2018 besides handling various other administrative assignments and portfolios since 2007.
She has a total of 15 years of experience with 13 years of experience in teaching and training in tourism and 2 years of corporate experience. She has extensively taught more than 3,000 students at IITTM, Delhi, and IITTM, Noida, in various programmes such as Postgraduate Diploma in Management (Tourism and Leisure), MBA (Tourism and Travel) and BBA (Tourism and Travel) besides being invited to deliver lectures in different universities of India. Her teaching interests include tourism concepts and practices, tour leadership management, tour guiding, marketing in tourism and human resource management in tourism. She has also been instrumental in introducing activity-oriented teaching pedagogy at IITTM, Noida.
She has trained over 1,500 tour guides and tour leaders. She is a qualified trainer of the World Federation of Tourist Guide Association from London. She has designed and delivered various tour leadership programmes for travel corporates along with various tour guiding and leadership programmes for various state governments. Besides these, she has designed and delivered more than 35 training programmes for a range of stakeholders in the tourism industry, which include tourist information officers, senior government officials posted in state
tourism departments, cab drivers, travel agents, army personnel and so on. She has also been actively involved in community projects such as the Swachh Bharat Abhiyan.
She has a PhD in tour guiding and has published research papers in various reputed journals. She has also been associated with research projects with the Ministry of Tourism, Government of India, and Indian Council of Social Science Research. She has travelled extensively across 5 continents to 22 countries to gain an international experience and earn an insight into tourism management and its latest practices. In 2018, her co-authored title Tour Leadership and Management was published by SAGE, India. In 2014, she also co-authored the title A Textbook of Travel and Tourism for Class IX based on the guidelines given by National Vocational Education Qualification Framework and the syllabi prescribed by CBSE. She has also been actively involved in the making of 'Fundamental Glossary for Tourism' by the Commission of Scientific & Technical Terminology, Ministry of Human Resource Development, Government of India. Nimit Chowdhary, BE (Mech.), MBA, PhD, is a full professor and heads the Department of Tourism, Hotel, Hospitality and Heritage Studies of Jamia Millia Islamia. He was earlier with the Indian Institute of Tourism and Travel Management. He has more than 24 years of teaching and research experience. He has also taught as a full professor at Instituto Tecnologico y de Estudios Superiores de Monterrey, Mexico (2001); Shaoxing University, China (2005); and Mizoram University (2007). He has also taught as a visitor at the University of Girona, Spain; University of Gotland, Sweden; Global Entrepreneurship Acad., Slovenia; Indian Institute of Management, Indore; ABV-India Institute of Information Technology and Management, Gwalior; Indian Institute of Quality Management, Jaipur; Entrepreneurship Development Institute of India, Ahmadabad, and many other places.
He has trained over 2,500 guides and tour leaders. He has designed several training programmes to be rolled out all over India. He has travelled extensively within the sub-continent to deliver these training programmes, has carried out research for various agencies such as UGC, ICSSR, All India Council for Technical Education (AICTE) and MoT-GoI worth around `5 million, and has also sourced/designed/coordinated/delivered trainings and consultancies worth around `45 million. He is a recipient of many prestigious awards and fellowships in and outside of India such as the AICTE Career Award for Young Teachers; SIDA Fellowship, Sweden; Guest Scholarship, Sweden; Linnaeus Palme Exchange Programme Grants, Sweden; PIMG Research Excellence Award, Gwalior; and Scholars' Grant (EMTM), Erasmus Mundus, Europe among others. He is a referred researcher in the field of tour leadership and has published on the subject in many international journals. He has supervised doctoral level researchers on tour leadership. He has authored eight books and more than hundred papers.
She has a total of 15 years of experience with 13 years of experience in teaching and training in tourism and 2 years of corporate experience. She has extensively taught more than 3,000 students at IITTM, Delhi, and IITTM, Noida, in various programmes such as Postgraduate Diploma in Management (Tourism and Leisure), MBA (Tourism and Travel) and BBA (Tourism and Travel) besides being invited to deliver lectures in different universities of India. Her teaching interests include tourism concepts and practices, tour leadership management, tour guiding, marketing in tourism and human resource management in tourism. She has also been instrumental in introducing activity-oriented teaching pedagogy at IITTM, Noida.
She has trained over 1,500 tour guides and tour leaders. She is a qualified trainer of the World Federation of Tourist Guide Association from London. She has designed and delivered various tour leadership programmes for travel corporates along with various tour guiding and leadership programmes for various state governments. Besides these, she has designed and delivered more than 35 training programmes for a range of stakeholders in the tourism industry, which include tourist information officers, senior government officials posted in state
tourism departments, cab drivers, travel agents, army personnel and so on. She has also been actively involved in community projects such as the Swachh Bharat Abhiyan.
She has a PhD in tour guiding and has published research papers in various reputed journals. She has also been associated with research projects with the Ministry of Tourism, Government of India, and Indian Council of Social Science Research. She has travelled extensively across 5 continents to 22 countries to gain an international experience and earn an insight into tourism management and its latest practices. In 2018, her co-authored title Tour Leadership and Management was published by SAGE, India. In 2014, she also co-authored the title A Textbook of Travel and Tourism for Class IX based on the guidelines given by National Vocational Education Qualification Framework and the syllabi prescribed by CBSE. She has also been actively involved in the making of 'Fundamental Glossary for Tourism' by the Commission of Scientific & Technical Terminology, Ministry of Human Resource Development, Government of India. Nimit Chowdhary, BE (Mech.), MBA, PhD, is a full professor and heads the Department of Tourism, Hotel, Hospitality and Heritage Studies of Jamia Millia Islamia. He was earlier with the Indian Institute of Tourism and Travel Management. He has more than 24 years of teaching and research experience. He has also taught as a full professor at Instituto Tecnologico y de Estudios Superiores de Monterrey, Mexico (2001); Shaoxing University, China (2005); and Mizoram University (2007). He has also taught as a visitor at the University of Girona, Spain; University of Gotland, Sweden; Global Entrepreneurship Acad., Slovenia; Indian Institute of Management, Indore; ABV-India Institute of Information Technology and Management, Gwalior; Indian Institute of Quality Management, Jaipur; Entrepreneurship Development Institute of India, Ahmadabad, and many other places.
He has trained over 2,500 guides and tour leaders. He has designed several training programmes to be rolled out all over India. He has travelled extensively within the sub-continent to deliver these training programmes, has carried out research for various agencies such as UGC, ICSSR, All India Council for Technical Education (AICTE) and MoT-GoI worth around `5 million, and has also sourced/designed/coordinated/delivered trainings and consultancies worth around `45 million. He is a recipient of many prestigious awards and fellowships in and outside of India such as the AICTE Career Award for Young Teachers; SIDA Fellowship, Sweden; Guest Scholarship, Sweden; Linnaeus Palme Exchange Programme Grants, Sweden; PIMG Research Excellence Award, Gwalior; and Scholars' Grant (EMTM), Erasmus Mundus, Europe among others. He is a referred researcher in the field of tour leadership and has published on the subject in many international journals. He has supervised doctoral level researchers on tour leadership. He has authored eight books and more than hundred papers.
Content
Preface
Acknowledgements
Section A: Job of a Tour Manager
Being a Tour Manager
What is a Tour Manager's Job?
Skill Sets for a Tour Manager
Section B: Pre-tour Preparation
Pre-tour Preparation for a Group File
Familiarisation with a Destination
Liaison with Local Suppliers
Pre-tour Documentation
Travel Essentials for a Tour Manager
Section C: On-Tour Responsibilities of a Tour Manager
Receiving Guests at the Airport
Responsibilities at the Hotel
Responsibilities at an Attraction
Responsibilities on the Coach
Responsibilities on Other Modes of Transportation
Other Responsibilities
Closing the Tour
Section D: Insights into Guiding
Tour Manager as a Tour Guide
Techniques of Commentary
Practices to be a Successful Tour Guide
Section E: Call of the Profession
Responsibility Towards other Stakeholders
Handling Questions
Handling Awkward Tourists
Dealing with the Group
Handling Grievances
Making Sense of Cultural Differences
Handling Emergency Situations
Some more Tricky Situations
Index
Acknowledgements
Section A: Job of a Tour Manager
Being a Tour Manager
What is a Tour Manager's Job?
Skill Sets for a Tour Manager
Section B: Pre-tour Preparation
Pre-tour Preparation for a Group File
Familiarisation with a Destination
Liaison with Local Suppliers
Pre-tour Documentation
Travel Essentials for a Tour Manager
Section C: On-Tour Responsibilities of a Tour Manager
Receiving Guests at the Airport
Responsibilities at the Hotel
Responsibilities at an Attraction
Responsibilities on the Coach
Responsibilities on Other Modes of Transportation
Other Responsibilities
Closing the Tour
Section D: Insights into Guiding
Tour Manager as a Tour Guide
Techniques of Commentary
Practices to be a Successful Tour Guide
Section E: Call of the Profession
Responsibility Towards other Stakeholders
Handling Questions
Handling Awkward Tourists
Dealing with the Group
Handling Grievances
Making Sense of Cultural Differences
Handling Emergency Situations
Some more Tricky Situations
Index