Services, Experiences and Innovation
Integrating and Extending Research
Published on 30. November 2018
Book
Hardback
360 pages
978-1-78811-429-5 (ISBN)
Description
Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation.
This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.
Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
Contributors include: J.O. Baerenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Gruenbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Moller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sorensen, J.K. Sorensen, M. Stenger, M. Toivonen, L. Uljala
This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.
Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
Contributors include: J.O. Baerenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Gruenbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Moller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sorensen, J.K. Sorensen, M. Stenger, M. Toivonen, L. Uljala
Reviews / Votes
'As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous strands of services research. A distinguished group of European scholars provides excellent state-of-the-art perspectives and analyses as well as constructive ideas for deepening future research, ensuring this book becomes the standard point of reference.'--Peter W. Daniels, University of Birmingham, UK
More details
Series
Language
English
Place of publication
Cheltenham
United Kingdom
Target group
Professional and scholarly
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-1-78811-429-5 (9781788114295)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Edited by Ada Scupola, Professor in Business Studies and Digitalization and Lars Fuglsang, Department of Social Sciences and Business, Roskilde
University, Denmark
University, Denmark
Content
Contents:
Preface
1. Integrative perspectives to Service, Innovation and Experience Research
Ada Scupola and Lars Fuglsang
Part I Systemic Innovation
2. Experience and innovation in services: from human encounters to social building
Luis Rubalcaba
3. Fifteen advances in service innovation studies
Faridah Djellal and Faiz Gallouj
4. Service innovation - organizational and systemic approaches
Marja Toivonen
5. Crossing the frontiers between touch points, innovation and experience design in tourism
Metka Stare and Dejan Krizaj
6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination
Pim Den Hertog
Part II Practice-based Innovation
7. Decentred practices of innovation in the experience economy
Jorgen Ole Baerenholdt
8. Towards a theory of a practice-based approach to service innovation within spheres of interaction
Lars Fuglsang
9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach
Niels Nolsoe Gruenbaum and Marianne Stenger
10. Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components
Jorn Kjolseth Moller
Part III Technology and Innovation
11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship
Linda Ujala and Ada Scupola
12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth
Chloe A. Billing and John R. Bryson
13. The innovative generativity of digital service encounters
Anders Henten Anders Henten and Jannick Kirk Sorensen
14. User involvement in business-to-business operational service innovation
Giulia Nardelli and Ada Scupola
Part IV Experience as Innovation Motor
15. Front-line Employee-Based Experience Innovation in Tourism
Jens Friis Jensen and Flemming Sorensen
16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience
Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul
17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan
Paolo Corvo e Raffaele Matacena
18. The Korean online game wave - Development within the experience economy
Patrik Stroem and Mirko Ernkvist
Index
Preface
1. Integrative perspectives to Service, Innovation and Experience Research
Ada Scupola and Lars Fuglsang
Part I Systemic Innovation
2. Experience and innovation in services: from human encounters to social building
Luis Rubalcaba
3. Fifteen advances in service innovation studies
Faridah Djellal and Faiz Gallouj
4. Service innovation - organizational and systemic approaches
Marja Toivonen
5. Crossing the frontiers between touch points, innovation and experience design in tourism
Metka Stare and Dejan Krizaj
6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination
Pim Den Hertog
Part II Practice-based Innovation
7. Decentred practices of innovation in the experience economy
Jorgen Ole Baerenholdt
8. Towards a theory of a practice-based approach to service innovation within spheres of interaction
Lars Fuglsang
9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach
Niels Nolsoe Gruenbaum and Marianne Stenger
10. Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components
Jorn Kjolseth Moller
Part III Technology and Innovation
11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship
Linda Ujala and Ada Scupola
12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth
Chloe A. Billing and John R. Bryson
13. The innovative generativity of digital service encounters
Anders Henten Anders Henten and Jannick Kirk Sorensen
14. User involvement in business-to-business operational service innovation
Giulia Nardelli and Ada Scupola
Part IV Experience as Innovation Motor
15. Front-line Employee-Based Experience Innovation in Tourism
Jens Friis Jensen and Flemming Sorensen
16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience
Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul
17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan
Paolo Corvo e Raffaele Matacena
18. The Korean online game wave - Development within the experience economy
Patrik Stroem and Mirko Ernkvist
Index