Communicating with More Confidence
How to Improve Communication Skills, Enhance Relationships and Gain the Co-operation of Others
2nd Edition
Published on 3. September 2007
Book
Paperback/Softback
128 pages
978-0-9548045-7-2 (ISBN)
Description
Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women.
More details
Edition
2nd Revised edition
Language
English
Place of publication
Hampshire
United Kingdom
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 198 mm
Width: 129 mm
ISBN-13
978-0-9548045-7-2 (9780954804572)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Pauline Rowson
The Easy Step by Step Guide to Communicating with More Confidence
How to Influence and Persuade People
Book
03/2005
Rowmark Ltd
€32.37
Article exhausted; check for reprint
Person
Pauline Rowson lives in the UK and is a Professional Conference Speaker who has helped countless individuals and businesses improve their communication skills. For over twenty years she worked in marketing, media and sales where she trained people in selling techniques, presentation skills and handling the media. Her books include The Easy Step by Step Guides to Successful Selling, Telemarketing, Cold Calling & Appointment Making, Building a Positive Media Profile, Marketing and Being Positive and Staying Positive. She is also author of the popular marine mystery crime and thriller novels.
Content
1 Anyone can communicate can't they? What is communication? What makes a confident communicator? The benefits of confident communication When confident communication can help How can you improve communication skills? In summary 2 Good communication starts within us What influences us? Attitudes and perceptions Values Prejudices Pre conceived ideas Receiving criticism Giving Constructive criticism Handling criticism in personal relationships In summary 3 Building confidence What is self esteem Improving self esteem Your inner voice In summary 4 Your Appearance - Clothes and Grooming Clothes Colour Good grooming Make up In summary 5 Body language - Greetings and introductions Get the right inner voice Eye contact The smile The handshake The friendly handshake Building rapport through the handshake The dominant handshake The superior handshake In summary 6 Body Language in different situations Entering a crowded room Look for the lone person Join a queue Getting stuck with the bore! Personal space Interviews Giving presentations Overcoming nervousness In meetings Eye contact In summary 7 Body language - Postures, Gestures and Stance Beware mannerisms Dominant/aggressive body language Nervous body language Assertive body language In summary 8 Opening and structuring conversations Open Questions Closed Questions Gender differences in communication How men break the ice How women start conversations Building conversations In summary 9 How we speak The structure of speech The four part statement In summary 10 Watch your language Practice assertive words Tone, pitch and pace In summary 11 Listening skills Casual listening Critical listening What stops us listening? Improving listening skills In summary 12 Getting on someone's wavelength Personality Traits Type A -Dominance Type B - Social Type C- Measured Type D - Compliance In summary 13. Communicating with angry people Body language and inner voice What to do next The 7 Step approach What if you're right and they're wrong? How men communicate problems How women communicate problems In summary The Final Checklist