Training in Interpersonal Skills
United States Edition
5th Edition
Published on 5. June 2008
Book
Paperback/Softback
432 pages
978-0-13-235499-8 (ISBN)
Description
For undergraduate and graduate courses in organizational behavior and human resources.
This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.
This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.
More details
Edition
5th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 181 mm
Width: 234 mm
Thickness: 15 mm
Weight
618 gr
ISBN-13
978-0-13-235499-8 (9780132354998)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
06/2011
6th Edition
Pearson
€206.73
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Content
PREFACE xxiii
PART I: SELF-AWARENESS 1
Chapter 1 Skills: An Introduction 1
Chapter 2 Self-Awareness: A Point of Departure 11
Chapter 3 Self-Management: Clarifying Values, Setting
Personal Goals and Planning 39
Chapter 4 Applying Emotional Intelligence xx
PART II: COMMUNICATING 51
Chapter 5 Sending Interpersonal Messages 51
Chapter 6 Listening and Reading Non-Verbal Messages 67
Chapter 7 Providing Feedback 86
Chapter 8 Communicating Across Cultures
PART III: MOTIVATING 101
Chapter 9 Goal Setting 101
Chapter 10 Coaching, Counseling, and Mentoring 118
Chapter 11 Empowering People through Delegation 135
PART IV: LEADING 151
Chapter 12 Politicking 151
Chapter 13 Persuading 175
Chapter 14 Applying Leadership Style 191
Chapter 15 Managing Change 208
PART V: TEAMING 229
Chapter 16 Working with Teams 229
Chapter 17 Valuing Diversity 270
PART VI: PROBLEM SOLVING 284
Chapter 18 Ethical Decision Making 284
Chapter 19 Creative Problem Solving 301
Chapter 20 Resolving Conflicts 316
Chapter 21 Negotiation 335
PART VII: INTEGRATING EXERCISES 353
Chris Amon & Lee Petty Case
Running a Team Meeting
Appendix: Exercise Guidelines and Materials 378
INDEX 383
PART I: SELF-AWARENESS 1
Chapter 1 Skills: An Introduction 1
Chapter 2 Self-Awareness: A Point of Departure 11
Chapter 3 Self-Management: Clarifying Values, Setting
Personal Goals and Planning 39
Chapter 4 Applying Emotional Intelligence xx
PART II: COMMUNICATING 51
Chapter 5 Sending Interpersonal Messages 51
Chapter 6 Listening and Reading Non-Verbal Messages 67
Chapter 7 Providing Feedback 86
Chapter 8 Communicating Across Cultures
PART III: MOTIVATING 101
Chapter 9 Goal Setting 101
Chapter 10 Coaching, Counseling, and Mentoring 118
Chapter 11 Empowering People through Delegation 135
PART IV: LEADING 151
Chapter 12 Politicking 151
Chapter 13 Persuading 175
Chapter 14 Applying Leadership Style 191
Chapter 15 Managing Change 208
PART V: TEAMING 229
Chapter 16 Working with Teams 229
Chapter 17 Valuing Diversity 270
PART VI: PROBLEM SOLVING 284
Chapter 18 Ethical Decision Making 284
Chapter 19 Creative Problem Solving 301
Chapter 20 Resolving Conflicts 316
Chapter 21 Negotiation 335
PART VII: INTEGRATING EXERCISES 353
Chris Amon & Lee Petty Case
Running a Team Meeting
Appendix: Exercise Guidelines and Materials 378
INDEX 383