Training in Interpersonal Skills
TIPS for Managing People at Work
6th Edition
Published on 9. June 2011
Book
Paperback/Softback
416 pages
978-0-13-255174-8 (ISBN)
Description
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.
By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.
More details
Other editions
Previous edition
Book
06/2008
5th Edition
Pearson
€65.60
Article exhausted; check for reprint
Persons
Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.
Content
Brief Contents Part I: Self-Awareness
Chapter 1. Skills: An Introduction
Chapter 2. Self-Awareness: A Point of Departure
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter 4. Applying Emotional Intelligence
Part II: Communicating
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages
Chapter 7. Providing Feedback
Chapter 8. Communicating Across Cultures
Part III: Motivating
Chapter 9. Goal Setting
Chapter 10. Coaching, Counseling, and Mentoring
Chapter 11. Empowering People Through Delegation
Part IV: Leading
Chapter 12. Politicking
Chapter 13. Persuading
Chapter 14. Applying Leadership Style
Chapter 15. Managing Change
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity
Part VI: Problem Solving
Chapter 18. Ethical Decision Making
Chapter 19. Creative Problem Solving
Chapter 20. Resolving Conflicts
Chapter 21. Negotiating
Part VII: Integrating Exercises
Chapter 1. Skills: An Introduction
Chapter 2. Self-Awareness: A Point of Departure
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter 4. Applying Emotional Intelligence
Part II: Communicating
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages
Chapter 7. Providing Feedback
Chapter 8. Communicating Across Cultures
Part III: Motivating
Chapter 9. Goal Setting
Chapter 10. Coaching, Counseling, and Mentoring
Chapter 11. Empowering People Through Delegation
Part IV: Leading
Chapter 12. Politicking
Chapter 13. Persuading
Chapter 14. Applying Leadership Style
Chapter 15. Managing Change
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity
Part VI: Problem Solving
Chapter 18. Ethical Decision Making
Chapter 19. Creative Problem Solving
Chapter 20. Resolving Conflicts
Chapter 21. Negotiating
Part VII: Integrating Exercises