
Consumer Behaviour
McGraw Hill Higher Education (Publisher)
4th Edition
Published on 16. September 2004
Book
Paperback/Softback
704 pages
978-0-07-471349-5 (ISBN)
Description
"Consumer Behaviour", the market leading text by Cathy Neal and Pascale Quester, is now even more current, more lively and more relevant. The changes are apparent in every chapter; there are new cases, engaging vignettes, and interesting advertisements to illustrate theoretical concepts and motivate student thinking. There is a greater focus on technology issues, with boxed examples covering e-Consumer and globalisation issues. The reinvigorated design is fresh and contemporary, intended to both engage students and enhance their comprehension of the key concepts. The strategic and decision-making focus of this text remains, as does its excellent readability and appropriate level. McGraw-Hill now offers a new complete learning package that includes an exciting set of Australian/NZ/US video clips. A new Instructor's CD-ROM is also available, with annotated advertisements and all tables and figures in PowerPoint.
More details
Edition
4th edition
Language
English
Place of publication
London
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Illustrations
Illustrations (somec col.)
Dimensions
Height: 102 mm
Width: 82 mm
Thickness: 9 mm
Weight
3 gr
ISBN-13
978-0-07-471349-5 (9780074713495)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Pascale Quester Master of Marketing, PhDIn 2006 Pascale acquired the position of Executive Dean, Faculty of the Professions, University of Adelaide. She was appointed Inaugural Professor in Marketing at the School of Commerce in 2002. Pascale previously held appointments at the Graduate School of Management, University of Adelaide, and at the Marketing Department, Massey University (New Zealand).In 1998, Pascale created a divisional research centre at the University of Adelaide, The Franco-Australian Centre for International Research in Marketing (FACIREM), which she co-directs with a colleague from a French university and which supports, supervises and publishes work bridging research between France and Australia.Pascale has co-authored two leading Australian textbooks and also publishes widely in academic journals, research books and conference proceedings. Her current research interests include sponsorship, country-of-origin effects, relationship marketing and the application of innovative methodologies in research. In recent years, Pascale has been sought as an expert witness in both state and federal courts in matters relating to marketing and consumer behaviour.French-born, but an Australian citizen, Pascale has been a regular visiting academic at leading French business schools. In 1999 and 2003, she was also a visiting Professor at La Sorbonne in Paris.
Del I. Hawkins, Ph.D., is Emeritus Professor of Marketing at the University of Oregon. Del is a specialist in the areas of marketing strategy, entrepreneurship, and consumer behavior. He has been involved extensively in global executive management training, has taught extensively around the world including Japan, Germany, and Grenada, and has won the outstanding MBA teaching award at Oregon several times. Dels research has been published in many prestigious marketing journals and he authored two other textbooks in marketing research and research methods. Del has served in many high-level administrative roles at Oregon including Associate and Acting Dean of the Lundquist College of Business at the University of Oregon.
Del I. Hawkins, Ph.D., is Emeritus Professor of Marketing at the University of Oregon. Del is a specialist in the areas of marketing strategy, entrepreneurship, and consumer behavior. He has been involved extensively in global executive management training, has taught extensively around the world including Japan, Germany, and Grenada, and has won the outstanding MBA teaching award at Oregon several times. Dels research has been published in many prestigious marketing journals and he authored two other textbooks in marketing research and research methods. Del has served in many high-level administrative roles at Oregon including Associate and Acting Dean of the Lundquist College of Business at the University of Oregon.
Content
INTRODUCTIONChapter 1 Consumer behaviour and marketing strategyPART 1 CONSUMER DECISION PROCESSChapter 2 Situational influencesChapter 3 Problem recognitionChapter 4 Information searchChapter 5 Evaluating and selecting alternativesChapter 6 Outlet selection and purchaseChapter 7 Postpurchase processes, customer satisfaction and consumer loyaltyPART 2 INTERNAL INFLUENCESChapter 8 PerceptionChapter 9 Learning and memoryChapter 10 Motivation, personality and emotionChapter 11 Attitude and attitude changePART 3 EXTERNAL INFLUENCESChapter 12 Australasian society: demographics and lifestyles Chapter 13 Household structure and consumption behaviourChapter 14 Group influence and communicationChapter 15 Social ClassChapter 16 Culture and cross-cultural variations in consumer behaviourPART 4 CONTEMPORARY TOPICS IN CONSUMER BEHAVIOURChapter 17 Business-to-business buying behaviourChapter 18 Consumers and societyAppendix A Consumer research methodsAppendix B Some examples of consumer marketing legislation and self-regulation in Australia and New ZealandGlossaryIndex