
Cruise Management
Information and Decision Support Systems
Springer Gabler (Publisher)
1st Edition
Published on 29. October 2011
Book
Paperback/Softback
XI, 249 pages
978-3-8349-3272-3 (ISBN)
Description
Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
More details
Edition
1. Aufl. 2012
Language
English
Place of publication
Wiesbaden
Germany
Publishing group
Betriebswirtschaftlicher Verlag Gabler
Target group
Professional and scholarly
Researchers and students in the field of tourism; cruise and tourism professionals.
Illustrations
with 51 Fig. and 20 Tab.
XI, 249 p. 51 illus., 1 illus. in color.
Dimensions
Height: 210 mm
Width: 148 mm
Thickness: 15 mm
Weight
346 gr
ISBN-13
978-3-8349-3272-3 (9783834932723)
DOI
10.1007/978-3-8349-7159-3
Schweitzer Classification
Other editions
Additional editions

Alexis Papathanassis | Michael H. Breitner | Cornelia Schoen
Cruise Management
Information and Decision Support Systems
E-Book
11/2011
1st Edition
Springer Gabler
€53.49
Available for download
Persons
Prof. Dr. Alexis Papathanassis specialises on Cruise Management and e-Tourism at the Bremerhaven University of Applied Sciences.
Prof. Dr. Michael Breitner leads the Institute of Wirtschaftsinformatik at the Leibniz Universität Hannover (LUH).
Prof. Dr. Cornelia Schoen specialises on Operations Research and Revenue Management at the GISMA Business School / LUH.
Dipl.-Ök. Nadine Guhr works as a scientific assistant for the Institute of Wirtschaftsinformatik at the LUH.
Content
Cruise Passenger Behaviour & Choices IT-enabled Employee Scheduling, Cruise Excursions and Complaint Management Mobile Infotainment on Cruise Ships Cruise Revenue Management Systems & Onboard Spending