TQM: Text with Cases
3rd Edition
Published on 15. May 2003
Book
Paperback/Softback
496 pages
978-0-7506-5740-2 (ISBN)
Description
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Reviews / Votes
"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK
More details
Edition
3rd New edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Students on management, science and engineering courses, as well as those working towards professional qualifications in mangement for quality assurance, such as membership of the Institute of Quality Assurance. Undergraduate and postgraduate students.
Edition type
New edition
Illustrations
Approx. 100 illustrations
Dimensions
Height: 246 mm
Width: 178 mm
Weight
907 gr
ISBN-13
978-0-7506-5740-2 (9780750657402)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
John S. Oakland | Robert J. Oakland | Michael A. Turner
Total Quality Management and Operational Excellence
Text with Cases
Book
07/2020
5th Edition
Routledge
€112.10
Shipment within 10-20 days
Book
04/2014
4th Edition
Routledge
€99.35
Withdrawn from sale
Previous edition
Book
11/1999
2nd Edition
Butterworth-Heinemann
€32.18
Article exhausted; check for reprint
Person
Content
The Foundations of TQM - Understanding quality; Models and frameworks for TQM; Leadership and commitment; Planning -
Policy, strategy and goal deployment; Partnerships and resources; Design for quality; Performance - Performance measurement frameworks - a balanced scorecard; Self-assessment, audits and reviews; Processes - Process management; Process re-design/engineering; Quality management systems; Continuous improvement; People -
Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation - Implementing TQM.
Policy, strategy and goal deployment; Partnerships and resources; Design for quality; Performance - Performance measurement frameworks - a balanced scorecard; Self-assessment, audits and reviews; Processes - Process management; Process re-design/engineering; Quality management systems; Continuous improvement; People -
Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation - Implementing TQM.